“The cottage was wonderful, VERY ...”
The cottage was wonderful, VERY clean, extremely comfortable, thoughtfully and extensively equipped (more so than any other cottage or holiday flat I have ever booked). My sister in law (Mrs Linda Rickard) and I could not have enjoyed a better time and we were both hugely impressed by the kindness and helpfulness of everyone we met in Kingswear.
Full marks to you and I can confirm we have both been singing the praises of our wonderful week in The Boat House.
If I were to make any constructive comment to you I would suggest that the access steps should be mentioned on your website. We knew about them before we booked but only because I read all the reviews printed.
Also, we were slightly disappointed that despite leaving 2 messages for Donna on the phone number listed on our booking confirmation, we received no contact in response. We were unable to open the key safe (having both made many attempts to do so) - Linda Rickard has a similar key safe at her house - and we are so grateful to the charming gentleman who so kindly came to our rescue. It may be that Donna's phone does not have voice mail and does not accept text messages but I assumed that my mobile phone number would have shown up as a "missed call" Perhaps that was not the case.
However, the above was a very minor blip in an otherwise fantastic holiday.
We both certainly hope to repeat the visit though perhaps we would have to look at something with slightly less steps next time around as we are not getting any younger!!
:-)
May I also point out that we did read the "instructions" for waste removal which asked visitors to place all rubbish in the "seagull proof" sack outside the back door. There was no sack so we disposed of all recyclable items in the bins provided on the Banjo and we took all other rubbish back with us.
Thanks so much
With very best regards,
Patricia Brown
Linda Rickard
I will click "yes" to publishing our feedback PROVIDED our personal details, addresses etc. are not used.
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