“A really lovely break slightly marred by the failure of the heating/ water Combi boiler on our last day/evening.”
Once the staff were aware of the issue they kept us informed and arranged for heaters to be delivered. They made contact with the property owner who also owned the property next door and we were given keys to this property to enable us to access the shower etc. Very impressed with the way the issue was dealt with.
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Once the staff were aware of the issue they kept us informed and arranged for heaters to be delivered. They made contact with the property owner who also owned the property next door and we were given keys to this property to enable us to access the shower etc. Very impressed with the way the issue was dealt with.
Regarding the property itself, I think that the description should mention that access is via an exterior metal “ fire escape” style stairway. This was slippery when wet and this together with the slippery flagstones leading to the stairway made access a little precarious at times. This was probably not helped by mortar dust from and adjacent building undergoing renovation settling on the stairway and flagstones. One of our party was a lady who used a walking stick and she found this tricky. This was fed back to the team in Dartmouth and they will arrange cleaning of this area.
A couple of Helpful suggestions: wall mirrors in the bedrooms and a charger for the wall hung cordless vacuum cleaner in the kitchen.
Overall very impressed with the service and property. Thank you.