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"Here are the issues we encountered:
o Lights
o Steps to downstairs bedroom
Two lights not working, those over the main part of the steps
o Dining room patio
No lights at all - dangerous in the dark
o Downstairs bedroom basin
Strip light above basin doesn’t work
o Shower off entrance room leaks profusely from shower tray
o Clothes airer in kitchen cupboard under stairs unusable
o Door locks are poorly maintained and stiff."
Some lubrication would improve things substantially
o Smells in kitchen - under stairs (oil/solvent) and near sink (unpleasant decaying food smell)
o Strong unpleasant smelling air ‘freshener’ in downstairs bedroom
o Dirty hot water in basins in downstairs bedroom when tap is first used every day. Very bad on first day.
o Smelly poorly cleaned table mats in dining room
o Dirty cutlery
o No wardrobe in garden room
Some of these issues are down to lack of maintenance, which for safety really should be addressed as a priority. Others are due to housekeeping between lets. I understand that costs need to be kept low, but in my judgement, paying for another housekeeping resource would cost substantially less than we would be prepared to pay to enjoy the property, and significantly improve the quality of the let. As things stand, we would not be willing to stay at 15 Above Town again.
Reviewed by Jeff3.0★Sep 2025
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"What a lovely house in the heart of Dartmouth, we thoroughly enjoyed our week here."
Only couple of issues that would improve the stay is that a mop and hoover would be advantageous in the property, especially as it is dog freindly and muddy paw prints could be cleaned easier rather than being on my knees with cleaner and kitchen roll! Also a light in the garden and one definately needed on the steps going down into the garden bedroom.
We will definately stay here again. Overall we had an amazing stay.
Reviewed by Linda4.0★Sep 2025
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"Great stay, the view is so lovely."
Facilities worked for us, apart from no oven gloves which made things difficult when using the oven. Parking was also an issue given it’s a six birth property but parking permit only available for one car. Still very much an enjoyable stay and will recommend to others.
Reviewed by Claire4.0★Jul 2025
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"It was unfortunate upon our arrival that we didn’t have any hot water at all until the following afternoon."
There appears to be a strong drains smell throughout the house. Also the sound bar in the living room fell off the wall whilst watching TV, it needs to be secured better rather than using picture hooks. The hair dryer in the main bedroom needs replacing as it’s broken and not safe. As we had dogs with us it would have been useful to have the bottom garden tidied up to make it easier to see and pick up pooh, rather than navigating branches and long grass. Be assured we did pick up everything. Great views but needs some TLC.
Hi thanks for your feedback and I hope you had a good holiday.
I’m sorry there was a problem with the boiler which must have been frustrating. After several attempts I’m pleased to say we have managed to resolve the problem. We have also addressed all the other issues you raised.
Property Owner
Reviewed by Emma4.0★May 2025
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"Lovely house, fantastic views!"
Very comfortable and close to town. The bottom annexe is great. My son loved being down there.Would definitely book again.
Reviewed by Elaine4.0★Mar 2025
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"Bi fold doors broken so unable to open ."
Patio area and windows could do with a clean .
thank you for the feedback. the windows are cleaned monthly . With regards to the Bifold doors we have instructed Coast and Country to sort this asap.
The patio is regularly cleaned but we will look to ensure this is done more regulary.
Property Owner
Reviewed by Trevor4.0★Mar 2025
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"A wonderful stay in Dartmouth."
The property was stunning with breathtaking views of the river. We had everything we needed for a terrific weekend. Many thanks.
Reviewed by Dan5.0★Sep 2024
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"The property was lovely with great views of the River Dart, but our stay was let down by the innaccuracy of the listing and subsequent poor communication with regards to parking, and issues accessing the property upon arrival."
We booked via Vrbo and had shortlisted a number of properties in Dartmouth, but opted for Ty'r Ddraig because of the listed 'onsite parking' under the Property Amenities. However, upon booking we were instructed to register a Sykes account for the booking confirmation, on which we found out that the onsite parking was no longer available, and instead replaced with a parking permit for the Mayor's Avenue car park - which turned out to be a 10 minute walk away from the property and extremely busy at peak times, so not always guaranteed a space.
When we found out about the parking we messaged Sykes via the 'Contact Host' option on the Vrbo app to get details about how far the car park was from the property, and whether a space would be guaranteed, but never got a reply. We then phoned and couldn't get any answers so decided to just play it by ear when we arrived.
When we did arrive for 5pm check-in there was no key in the keysafe so we had to phone Sykes, who then had to contact the local agent to come with a spare key to let us into the property. In all it was sorted within 30 minutes or so, but wasn't the best start stood outside the property with all our bags, etc. on top of the let down with the parking.
In summary, lovely place to stay, but need to change the misleading listing on Vrbo with regards to onsite parking, improve comms when contacted, and check there is a key in the key safe before people arrive for check-in.
Thank you for taking the time to leave feedback, we appreciate your honesty regarding your experience and apologise for the confusion caused.
We have requested VRBO amend their listing to reflect the parking permit status. It was most unfortunate that the previous guests upon leaving that morning had posted the keys back through the door, rather than popping back in the key safe as per our instructions.
We do hope that you managed to enjoy your stay in Dartmouth once we had gotten it back on track and also made the most of the amazing views afforded from the house and balconies.
Coast & Country Cottages Team
Property Owner
Reviewed by Mike3.0★Jul 2024
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"It was a lovely house it is no good if you are no good with stair only on one thing a tree for Christmas."
Reviewed by Donna4.0★Dec 2023
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"Ty’Ddraig was a great house for our week in Dartmouth."
It was well equipped with a comfy bed on the top floor. Lovely towels and bedding. Shower was a great pressure the door just needs a better fit but fine if you pulled it closed enough. The views were worth all the stairs in the property and the garden was a great addition.
Reviewed by Nina5.0★Sep 2023
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"We absolutely loved the House and the Stunning views were worth the Price alone."
But both Shower cubicles leak badly because the Doors dont fit/shut properly. This was frustrating as we used towels and copious amounts of loo roll just to soak up the access. This will get through to the floorboards and so sorth unless addressed quickly and will cause greater damage.
Also the Frame above the Lounge Folding doors leaked badly. Water was actually dripping onto the floor and a huge puddle forming. We had to request some towels from yourselves to mop this up. We were told this was extreme and only happens when heavy rain and the wind is in a certain direction. But nonetheless, this also needs addressing as will destroy the frame, the brickwork and get into the floorboards.
Other than that a New Frying Pan that sits flat would be good.
But all in all a fantastic stay. We shall return next year.
Reviewed by Jeremy4.0★Sep 2023
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"Lovely house with superb views."
Had a fabulous time, thank you.
Reviewed by Kass5.0★Aug 2023
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"The Cottage felt overall damp and impossible to get anything to dry
That proves it is damp ."
We could not find the Annex room which had a terribly thin Mattress and the en-suite was rubbish brown water coming out of the wash Basin . Due to this poor experience ( which cost a lot of money )
and gave not much Value . Due to this holiday experience we will never book a Cottage through your company again and will tell all our friends
to avoid your Business
Reviewed by Peter1.0★Jul 2023
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"We would like to have left the amazing house cleaner."
A new vacuum is needed!
Reviewed by William5.0★Jul 2023
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"Very lovely house and fabulous location and views, would certainly recommend and will stay again"
Reviewed by Andrew5.0★Jun 2023
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"I gave my feedback to the office"
Reviewed by Sally5.0★Nov 2022
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"Very satisfied with our holiday accommodation and would recommend to anyone visiting Dartmouth"
Reviewed by David5.0★Oct 2022
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"Had a lovely week at Tyr Ddraig its stylish very comfortable well equipped just what we wanted great position."
if your physically challenged might not be perfect as on 4 floors and steps up from town centre but for us it was and will be back
Reviewed by Raymond5.0★Sep 2022
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"All reviews need to be read before booking this property."
The most wonderful thing about it is the view from the lounge and bedroom.
Coast and Country were informed of the problems that need addressing and they promised to do that with the owner.
If you're fit and like climbing hills, steps and stairs, then you will no doubt enjoy staying here, but it's definitely not for the infirm.
Reviewed by Jennie1.0★Sep 2022
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"On first impressions a fabulous property."
However on closer inspection it was dirty (particularly under the beds and sofa, and on the balconies/patios including outdoor furniture) There were a number of issues which we took up with Coast & Country Cottages the day after we arrived. Unfortunately could not do so earlier because book in time was so late that the office was closed. Sadly not all issues were dealt with, though some were. I would be very happy to forward my email sent to Coast and Country either to Sykes or to the owners.
On the plus side the views were wonderful!
Reviewed by Nigel3.0★Aug 2022
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"Stylish, well equipped house with fabulous views."
Loved the house, will definitely stay again.
Reviewed by Patricia5.0★Jun 2022
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"It was lovely."
Great views and fantastic property. Will definitely book again for this property. And gave my leg muscles a good workout!
So glad you enjoyed it and had some exercise!
Property Owner
Reviewed by Nick5.0★May 2022
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"The house has beautiful views over the river."
Its very comfortable,it has everything you need. We believe its in the best location. We wished there were some cloths and cleaning items. As the tables outside needed a good clean down if you wanted to sit on them. I would say house not suitable if you have mobility issues. However house was perfect for us we would definitely book again in the future. Thankyou for sharing your home in beautiful Dartmouth.
Thank you for the lovely feedback - glad you enjoyed yourselves so much!
Property Owner
Reviewed by Julie5.0★May 2022
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"We really enjoyed our stay, anything we reported was addressed or acknowledged in a timely fashion."
I would say that in previous C&C properties we have been left a few basic essentials like tea and coffee, theses were not left at this property which I felt was a bit tight so maybe something to consider moving forward.
Reviewed by David4.0★Mar 2022
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"The house was lovley but was really let down by the cleaners covers and bed sheets was covered in human and dog hair we stripped the beds and washed them but asked for more bed linen which they bought out just needed a real good clean a shame because a lovley a property."
We kept hitting our arms on some star fish that are on pole to go down stairs to kitchen. Think starfish needs to be removed .very steep hill up to property so you need to be fit . Stunning views from property
Many thanks for taking the time to leave your feedback. We are thrilled you loved the views from the property, they really are stunning. We can only apologise about the bedding, although we are pleased we were able to rectify this immediately. We will pass on your comments regarding the starfish on to the owners. As Dartmouth is situated by a harbour, the nature of the land can be hilly, however with the hills come the glorious views. We do hope you enjoyed your stay at Ty’r Ddraig and look forward to welcoming you back to the area soon.
Property Owner
Reviewed by Tina2.0★Dec 2021
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"Property was generally clean but several large cobwebs lurking."
There were no instructions on how to use appliances tv or heating. The shower in the double upstairs bedroom leaked. The lower ground floor bedroom smelt of damp and dirty toilets . There were no cleaning materials in the property. There were no basic provisions such as salt and pepper, dish cloths or kitchen roll. No welcome pack. Difficulty in obtaining keys from key safe (several holiday makers with similar problems as safe completely full of envelopes affecting loosening mechanism) if cannot get into property until after 5pm then surely one late night opening on change over day would be appropriate albeit we did receive a call from the office to say closing at 5.30 pm which was helpful. Car parking pass extremely useful thank you. We would be unlikely to stay in this particular property again but would probably try others on your books.
Many thanks for taking your time to leave feedback. We are disappointed that you encountered some issues on arrival. Please know that if you had made us aware of any matters during your stay we would have done our best to rectify them as soon as possible. We are sorry there was no welcome pack left, these are usually left by the cleaners and as a self catering house provisions are not provided. All appliance information can be found in the white folder provided. The shower upstairs just needs to be closed firmly to avoid a leak. There was a problem with the downstairs toilet as unfortunately a recent guest had thrown some materials - probably make up wipes - into the toilet that had caused the pump to jam. The owners have sorted the problem. We can only apologise that you had difficulty with our key safe, however we have used this method for many years to very few complaints. We do hope you had an enjoyable stay and enjoyed all Dartmouth has to offer.
Property Owner
Reviewed by Sioban3.0★Oct 2021
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"Dartmouth exceeded our expectations - parked car up and used it only once in a week as there was so much to do on foot / ferry / steam train."
Great restaurants too. Holiday home was gorgeous - amazing views and very comfortable plus added bonus of very easy walk into town.
Reviewed by Janet5.0★Oct 2021
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