“The flat itself was just right and thoroughly enjoyed our stay.”
However, we were given the incorrect keys on the Monday evening (just before 5pm). When we discovered this at 5:30 we called the telephone number provided but no response for over an hour - the 24/7 number just wasn’t manned. The website had no other contact details - so we were stuck outside the flat with our luggage with no way of getting into the flat. We eventually got a message through via Facebook which was picked up and got the correct keys around 6:30. Why have a 24/7 assistance line ...
However, we were given the incorrect keys on the Monday evening (just before 5pm). When we discovered this at 5:30 we called the telephone number provided but no response for over an hour - the 24/7 number just wasn’t manned. The website had no other contact details - so we were stuck outside the flat with our luggage with no way of getting into the flat. We eventually got a message through via Facebook which was picked up and got the correct keys around 6:30. Why have a 24/7 assistance line if no-one mans the phone ??
- Mr Gresham, September 2020
Thank you for letting us know about your recent stay at 67a Fore Street, we are glad you really enjoyed your time in Salcombe. We apologise for the incorrect keys given to you at check in time, we try our best to ensure these errors do not happen however rarely it can occur. Our head office team is currently available until 9pm so any issues after the local office closes (at 5:30pm) should be directed to them, unfortunately, there can be a queue but the phones are answered as soon as possible and our out of office line is manned after this time. We are pleased that you had a fast response after contacting our Facebook page and that our on-call duty manager was able to supply the keys as soon as he was aware of the issue. We hope this didn’t impact your stay and hope to welcome you back to the area again soon.
- Sykes owner relations