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"The owner assured us the agreed maintenance would not impact our stay or intrude the properties privacy, view, seating area and parking."
We agreed to accept a small reduction 7% in the rental cost
The installation of the scaffolding and the commencement of the work was catastrophic and resulted in a totally unacceptable situation and caused us to leave 4 days early
The Coast and Country team in Salcombe couldn’t have been more helpful
The owner has rejected our request for reimbursement of the rental for the lost days
Hi Christopher,
Thanks for your feedback, and we understand you have had some interruptions during your stay.
We always try to organise maintenance ‘out of season’ to avoid any impact to our guests- be this replacing the pontoon mooring, repairing the sea wall or internal rennovations like the recent kitchen re-fit.
In this case the outside decoration was planned for the end of the summer to take advantage of the better weather. When the clash was identified, back in May, we asked C&C to reach out to explain the situation, and gave the option to cancel the booking, chose an alternative property, or accept a discount for any potential inconvenience that may occur as a result of scaffolding being erected on the property. We hope that this £200 discount was able to pay for you to go out to another venue and enjoy coffee, a meal whilst the balcony was out of action.
We are glad you had one of the best weeks of weather in the first week of September without any interruptions (the scaffold erection was delayed), and only sorry that with the turn in the weather, and the planned and communicated inconvenience of the scaffolding led to you deciding to cut your 2 week visit a few days short.
We hope Salcombe delivered otherwise and hope you enjoy future stays in one of the many great properties in the area.
Kind regards,
Amanda and Duncan Property Owner
Reviewed by Christopher1.9★Sep 2023
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"Nice location and a very comfortable home and really great to have the private mooring and definitely would stay here again."
Hi Jason,
So glad you enjoyed your stay, and thrilled you could enjoy the additional feature of the private mooring- Salcombe by boat unlocks so many options.
We hope to host you again.
Kind regards,
Amanda & Duncan Property Owner
Reviewed by Jason4.1★Aug 2023
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"A fantastic stay at No."
7 Island Quay, everything we could possibly want. Boat mooring absolutely perfect - repeat booking already made for next year.
Hi Tom, so glad you got so much out of your time there- it’s lovely for us to know you enjoyed your stay, because it’s the same reason we love being there, especially the boating. So happy you’ll be back next year! Amanda & Duncan Property Owner
Reviewed by Tom5.0★Jul 2023
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"We really loved the property and the views were exceptional!"
We’d definitely like to stay here again and would highly recommend it.
Thank you Margie, that means a lot. We’re really happy with the new kitchen area and new patio door that really opens out the view. We’d love to welcome you again. Amanda & Duncan Property Owner
Reviewed by Margie5.0★Jun 2023
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"Fabulous Property…ticked all the boxes."
One of the best properties we’ve stayed at in Salcombe and we’ve been coming many years. Location superb. Stu&Dawn
Thank you Stu & Dawn, really glad you had a great time at 7 Island Quay (Waters Edge). We hope you can stay again. Very best, Amanda & Duncan Property Owner
Reviewed by Stuart5.0★Jun 2023
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"What a lovely property."
The best we’ve stayed in in Salcombe. We were at home and had everything we needed.
The house was clean and well presented.
And well the view……. Amazing!
So glad you had a good time, and found everything to your liking. Such a lovely time of year in Salcombe… Property Owner
Reviewed by D5.0★Mar 2023
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"Lovely property, near all amenities, fabulous views from all rooms."
Parking by property no problem out of season but maybe tight in high season. Very clean property with good kitchen which has best views. Bathrooms clean. Beds clean & new but mattress a bit soft for us as firm mattress our preference. Would recommend this property Salcombe is special place this is the nicest holiday let we have stayed in Salcombe
Reviewed by Julia4.7★Sep 2022
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"Excellent property in prime location."
Waterfront views from the terrace. Very clean & well equipped . A property we will definitely return to.
Reviewed by Elizabeth5.0★Sep 2022
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"Best place I have stayed at in Salcombe"
Reviewed by Sarah5.0★Jul 2022
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"This is a great property in a great location with all of the facilities you could need including parking and a mooring."
We do not like the setup now that Coast and Country have been acquired by Sykes, everything is much more contrived and complicated
Reviewed by Anthony4.1★Jun 2022
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"Stayed at 7 island quay now for 8 years, everything now looking tired, main bed needs changing, big stain on lounge carpet, out side chairs, only 3 and one broke on day 1, so with 4 people not ideal."
Great property and location however for the money that you now charge, so of it needs to be invested back into the property.
Many thanks for taking the time to leave your feedback. We are thrilled you love the property and the location. We are delighted to inform you that a full remodeling of the downstairs and sitting room are now complete, and we look forward to welcoming you back in the near future. Property Owner
Reviewed by Robert3.4★Aug 2021
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"After coming for 5 years we feel the place is getting a little tired and needs a bit of TLC."
Not enough chairs for 5 people to sit on outside. Apart from that a really very enjoyable stay and hope to come back again.
Many thanks for your feedback. We are thrilled to let you know that the property has been refurbished including new outside chairs. We hope you can return to enjoy Salcombe again. Property Owner
Reviewed by Karen4.4★Jul 2021
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"No it was all good and we had a really lovely time just found the kitchen a bit cold even with heating on."
Rest of house pleasantly warm. Know it has been a particularly cold month.
Many thanks for taking the time to leave your feedback. We are thrilled you had a lovely time. The new refurbishments to 7 Island Quay include vertical radiators in the kitchen and dining area and is now lovely and warm. We hope to see you again soon. Property Owner
Reviewed by Sheila4.4★Apr 2021
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"The garage is not very practical size-wise but we squeezed in my daughter’s Hyundai i10 and parked our V50 elsewhere."
The mooring was so near and enabled us to enjoy our boat very easily. The view from the house is gorgeous and great to be so close to shops and restaurants. A lovely property.
Thank you so much for taking the time to leave your feedback. We are so please that you loved your stay at 7 Island Quay, it really is in a prime location. We are sorry that you had trouble parking, the details do state that there is parking for one small car. We do hope we can welcome you back to Salcombe soon. Property Owner
Reviewed by Simone4.7★May 2019
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"Wonderful holiday home in a brilliant location right on the waters edge within walking distance of shops and restaurants."
We had a most relaxing week with glorious weather. We have recommended this house to our friends and family and will definitely be back.
Reviewed by Natasha5.0★Apr 2019
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