“On arrival, the recycling bin (situated at the front gate) was overflowing with items on the path (we appreciate that waste collections are out of owners control) but this was not a great impression.”
Overall we found the cottage unwelcoming; the decor looks very dated and tired. Floor furnishings had seen ‘better days’.....particularly the bath and toilet mats.
The bedroom door of the twin room was not attached to the doorframe at the top hinge, so moving the door was precarious ......not an acceptable standard.
Unfortunately, our overall impression of the cottage was that it did not feel clean.
The local pub, within 10mins walking distance was the saving grace.....welcoming staff and great food. Dog friendly as well.
- Mrs Chase, September 2020
We are so sorry our cottage failed to meet your expectations. It is
important to us that our guests enjoy our much loved cottage as much as
we do, and always endeavor to resolve any issues as soon as we are made
aware of them.
We have passed your feedback about cottage cleanliness on to the company
who prepare the cottage for us, and had a frank conversation with them
about standards. I can only apologise about the bedroom door. We have of
course now replaced the hinge, and explained to our caretakers the
importance of informing us of any maintenance issues so we can address
them as soon as possible.
So glad you enjoyed the pub! It's a great village amenity.
Sykes owner relations