Appletree Cottage

6 Customer Reviews

• "Lovely cottage in a fab location."

  The cottage was big airy but yet cosy and inviting. Yes here and there needed a little TLC but what cottage doesn't near the end of the season! It didn't spoil or ruin our holiday we enjoyed being in the cottage as much as out . Yes the blinds were a problem (but we know owners are aware)but didn't make the slightest difference to our stay. Beds were comfy and cosy . Loads of storage. Loved bathrooms, front room and the conservatory/kitchen was wonderful. Enjoyed having our coffee sitting in there. We definitely will be returning . Thank you for a marvellous stay . ,

  Reviewed by Steven4.7★Oct 2023

• "We found it a beautifully furnished and equipped property and no issues with the cleaning or maintenance."

  There were a issue with the blinds in the bedrooms but the owner is on that and rectifying it. We will definitely be returning as great location. Great customer service from Sykes and the Property Management team.

  Reviewed by Diane4.7★Oct 2023

• "The property and its fittings are in need of uplift and maintenance."

  The bi-fold windows were unusable, virtually all of the window blinds were broken or in disrepair, the beds were uncomfortable, the bed linen (cheap) was either nylon or a very nasty and slippery polyester, the duvets seemed lumpy and not even. There was significant decorative damage throughout due to water staining around several of the glazed roof lights made the property feel unloved, hole in a plaster board wall - probably damage from a previous tenant but it could have been prevented with a simple door stop. The lawn area needs mowing as it had long grass (+4inches) and unkept planting. We appreciate its becoming the autumn but lots of leaves etc on arrival. The general cleanliness was poor with black mould in the shower, very aged cobwebs, dirty ovens and a greasy hob and extractor (yuk). The kitchen equipment had chipped plates, only 5 bowls for a 6-person letting, dull knives, broken scissors, no teapot all quite sad. During our stay the downstairs shower required repair, it literally fell off the wall, but fortunately the property manager resolved this promptly. The house manual has out of date details. With all of the other letting we have stayed at there has always been some form of welcome pack from a pint of milk a few tea bags and a packet of biscuits to more generous offerings, here nothing. The positives being the house is well positioned within the New Forest, it is large house and the furniture (not beds) quite comfortable., and a local pub is within 2-3mins walk. Having paid c.£1000 for a weeks off peak stay felt this was really poor value.

  Thank you for leaving your feedback, however, I would like to address a few points that could have been rectified easily. We make every effort to maintain the property to a high standard but have a few issues when some damages happen out of our control. The bifold doors are fully functional and you can find guidance provided on the Sykes webpage. Additionally, there are other doors and windows if ventilation is necessary. I have used all the beds and find them very comfortable. The mattresses are all good quality, this just seems to be a matter of personal preference. And the bed linens are all new and are Silentnight brand. There is a water stain around the dining room skylight which arose in the summer when we had a leak which was repaired as soon as we could get contractors on site. It has not been possible to repaint internally as the property has been continuously occupied but the work is scheduled for November. You are correct re the damage to the lounge wall, and this will be repaired in November. The lawn was a little long at the time due to the gardener being unwell. However, we have been informed that they are now better and can ensure this won’t happen again. The property manager who also attends to the cleaning tells me they found a small cobweb in one corner of the lounge when specifically asked to look for it. We have not noted mould in any of the bathrooms. The property manager believes that all the appliances are in good order, and we are presented in a state of cleanliness. We are not aware of any damage to the cutlery of which there is plenty or to the plates and bowls. It is possible that these have been broken but we were not advised. The property manager will check the numbers at the next visit and will replace them as necessary. The house is very clearly made available as a self-catering venue. We took sounding from guests whether they wished to see very attractive pricing or receive welcome gifts. It was a unanimous vote for the former. We will ask Sykes to add a note to the website to explicitly state that we do not provide welcome packs so future guests who expect something for nothing will not feel disadvantaged. We also supply toilet rolls, waste bags, dishwasher tablets etc to cover the guest arrival period. I’m sorry you didn’t enjoy your stay, however, thank you for providing me with this feedback so that I can take them on board. Property Owner

  Reviewed by Clare3.1★Sep 2023

• "Poor maintenance, both sets of bi-folding doors would not open due to carpet stopping doors from opening, patio lose flag stones, trip hazard, blinds on windows broken, outside tap and dog shower broken, No sun shade for garden table."

  Main gates do not close. Broadband went down for 3 days, called Sikes, said would call back but never did, Mobile blackspot so difficult to communications without broadband.. Under floor heating not controllable, 28.5C at night left 3 days early as unable to sleep. Light coloured carpet, not a good idea for dog friendly house, far to hot for the dogs in conjunction with the under floor heating.

  We do give instructions on the pre arrival key email about how to use the bifolding doors and would have assisted further but unfortunately we did not know you were struggling regarding how to use them. The outside shower has now been fixed and the plumbing and heating engineer has advsied there is no issue with the underfloor heating itself, but if guests try and change the temperature themselves this may have caused a malfunction at the time. The blind was unfortunately damaged on a previous booking and a temporary repair was previously done and we will be looking at replacing the blind with curtains in the near future along with the repointing of the outside slabs. We do not advertise the table as having a shade and the main gate while not closing, has a cattle grid. Regarding the broadband, the broadband service provider has assured me there is no issue and Sykes have reached out to you following your feedback to discuss this with you further as it is possible that one of the routers just needed turning off and back on again.Moving forward I will ask the housekeepers to check all three routers are switched on and operational on every changeover. Property Owner

  Reviewed by Mark1.9★Sep 2023

• "A well-equipped and very comfortable, spacious, light and airy property."

  Brilliant for a family sleeping upstairs, with grandparents and dog downstairs. Large enclosed garden. Ideally located for exploring the New Forest. Highly likely to return.

  Reviewed by Bernard4.7★Jul 2023

• "Bi-Folds don't open."

  Leaking skylight in the Kitchen/Diner has mould growing. Master Bedroom Blinds don't work, so room bathed in light at 5am each morning. Master Bathroom had long black hairs dotted about, which is impossible to have come from any of us staying. Had to run virtually all of the kitchen plates, cutlery etc through the dishwasher before using them as not clean. Lounge has a hole behind the door. Carpet in hallway and dining area has damp stains throughout. We left half way through our booking as couldn't put up with the aforementioned issues any longer.

  The Owner has contacted us and disputes the points concerning the cleanliness as the changeover team are excellent. The blinds have been repaired. The Owner has advised there is a hole in the wall behind the door which was caused by a guest and will be repaired as soon as possible. The leak in the Sky Light has been repaired, there has never been any mould. There is a slight stain which will be painted when the property has free availability. There was no contact from you during your stay, if there had been any concerns raised, they had could have been addressed. Property Owner

  Reviewed by Mark1.6★Jul 2023

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