“The information from sykes was up to date and provided quickly.”
Also appreciated the second email with a reminder of key collection e.t.c. I would book a holiday with sykes again, but unfortunately the cottage itself did not meet our expectations. It was in a lovely village, beautiful position next to the castle and the pub round the corner was excellent! First impressions were of a idyllic cottage, quaint and cosy, but it had not been cleaned particularly well from the last guests. We arrived and went to make a cup of tea - there was a green, circular ...
Also appreciated the second email with a reminder of key collection e.t.c. I would book a holiday with sykes again, but unfortunately the cottage itself did not meet our expectations. It was in a lovely village, beautiful position next to the castle and the pub round the corner was excellent! First impressions were of a idyllic cottage, quaint and cosy, but it had not been cleaned particularly well from the last guests. We arrived and went to make a cup of tea - there was a green, circular thing in the kettle - we were unsure if it was some sort of a limescale remover, if it should be in there or not in there and quite how long it had been in there - if it should be there, maybe they need to let people know with the information they provide in the cottage. So we used a pan to boil our water instead - after cleaning it, as there was old food stuck to the inside of it. I also had to sort through the mugs in the cupboard to find ones that were clean, as old food was stuck to the inside of some of them too and a lot of them were chipped. There were also food stains on the blankets on the chairs in the front room, which looked as though they would probably come off if they were washed. The larger bedroom also had short hairs all over one of the pillows, as it was the second pillow down, it looked like they had just switched pillows over to put the clean one on top. On top of that I shook the duvet before getting into bed and two dead spiders and a lot of dust came flying out. My mum slept in the other bedroom and the underside of her duvet was covered in a lot of long black hairs, (not just one or two), again it appeared the duvet had just been flipped over from the last guests. As well as that she had an old tissue under the bed from previous guests. Also surprised that they supply two loo rolls but expect you to replace what you have used ready for the next guests. It was a shame the cleanliness was not up to scratch, as it was a lovely place and in a perfect position for us. That is also the only reason the facilities were marked low, because we felt we had to clean things to use them and felt unclean getting into the beds. If it was cleaned properly it would have been perfect and received excellent feedback.