“The bathroom was a nice size but the bath really let the property down and needs replacing.”
The grouting round the bath had lots of black and this continued on the surrounding woodwork also cracks in the top of the bath and scuffs on the front woodwork. I would not have rented a property in that condition without putting in the details that had tired bathroom. On filling the bath the hot water was so slow that if was usually quite a cold bath although with the heat of last week it was not so important but in cooler weather would not be so good. Overall location and property were good but could do with dumping the cracked old bath, tiles and taps. When leaving the property I did put a note on the table in the kitchen to advise the owner that the bathroom needs some attention.
I know the situation is difficult with COVID19 but being as the arrival time at the property had been moved from 3pm to 5pm it would have been nice to have been able to at least obtain the parking permit prior to this as we had travelled a long way to Weymouth at least we could have parked the car without blundering around or if Dream Cottages could have distributed the parking permit instead of the owner then no need to access the property until the allocated time.
Thankyou for your valuable feedback. Once we were aware of your issues we attended to the bathroom issues immediately. We provide our contact information in the Welcome Folder and would indeed have responded earlier had we been made aware of your concerns. Regarding the bath, taps and tiling surround in the apartment, this was only put in little over a year ago and we were surprised when we were there, to see the small cracking at the handle of the bath. We immediately booked a plumber in to change the bath for a new one, which will mean that the tiles will also be changed at the same time. Water pressure is however a different issue and we have no control over the pressure at the property. Unfortunately due to COVID the arrival time has had to be changed to 5pm. We take very seriously the safety of our housekeeper and guests during this pandemic. In order to carry out the new 'Enhanced Cleaning Protocol' that we have put in place, it is necessary to devote many extra hours sanitising and preparing the apartment for our guests, compared to the previous Changeover preparation and cleaning. This protocol has been put in place to safeguard, as best we can, our housekeeper and our guests. Added to this protocol, when time permits, we also carry out an Ozone Sanitisation of the apartment to ensure both soft and hard surfaces are sanitised. A process that further requires air ventilation prior to our guest's arrival. All of which takes time. We understand that some guests may wish to arrive earlier and would like to note here that: Prior to the guest arrival day, if there is a gap in the calendar between bookings, or on the day of arrival: If our housekeeper can have the apartment ready earlier than 5.00p.m. and without compromising our 'Enhanced Cleaning Protocol'. We do contact our guests to offer them an earlier check time when possible. The free parking permit is provided to guests from check in time and can be collected from the apartment at check in as per the pre-arrival details. It is important that guests do not arrive prior to check in time to collect the permit, as this compromises our 'Enhanced Cleaning Protocol'. Before check in time, the permit is in use by the housekeeper. Dream Cottages, do not hold the permit as, through limiting the footfall into their office, they too are making every effort to protect their staff, guests and visitors to their office during this pandemic. I have previously spoken to the Weymouth parking department who assured me that there is enough parking in Weymouth to facilitate both residents and visitors. A quick internet search will provide guests with details of the many car parks and car parking options in Weymouth should they arrive in Weymouth before check in. We want all of our guests to have a safe and happy stay at our beautiful Harbourside apartment. Our home phone number is given to each guest in their welcome letter for them to call with any issues. Also, Dream Cottages office is just around the corner from the property and guests have their phone number too if they have any issues. As mentioned earlier, we always respond without delay to any issues raised. Guests need only call us. The Owner
Sykes owner relations