“We had read a review of the property beforehand that said the mattresses weren't very good and there were issues with cleanliness.”
We asked about this before our stay and were told that it had all been checked, the matresses were fine and the place was clean.
I wouldn't say the place was dirty but whoever cleaned it before our stay didn't try very hard. There were crumbs under the tables and the plates, mugs, glasses and cutlery taken from the cupboards were actually dirty in some cases and had to be washed before use.
The main double matress in the master bedroom and one of the single matresses upstair were actually in quite a bad state, you could feel the springs and the double matress did not make for a good sleep. Additionally, the bed in the master bedroom was extremely creaky, to that extent we woke in the night a few times because of the noise (and we aren't light sleepers).
We ended up moving the matress onto the floor to avoid the creaky bed and using one of the single duvets as a matress topper to make it more comfortable.
All in all, a bit more diligence in ensuring previous complaints were properly addressed would have made this a much more positive experience.
- Mr Khan, September 2020