Bay View

6 Customer Reviews

• "1. I think it would be helpful to state the property is over 4 floors."

  2. Cleanliness....on arrival there were a lot of hairs in the plug of the loft room shower. Some cutlery was not clean....dishwasher's fault I guess! 3. I was surprised to find started packs of frozen food in the freezer, and lots of food in the tall drawer in the kitchen. It wasn't a problem....but a note to say whether the food was for our use or not would be helpful. 4. If possible..more room in the kitchen cupboards to put food would be helpful. 5. The mugs were a really nice selection. 6. It would be helpful to say where to find the recycling and rubbish bins....I thought it was one left on the street initially...then later discovered the right ones on the basement level patio. 7. We spent ages hunting for the hoover...more specific instructions on which cupboard to look in would be helpful. 8. Having a key safe is brilliant. 9. The location is excellent....10 to 15 mins to walk into town 10. The toilet seat in the 1st floor bathroom was quite wobbly. 11. The balcony table and chairs, with seat cushions hanging in the lounge, were great....amazing view. 12. Our children loved the TV and netflix 13. The folder with instructions for appliances was excellent. 14. The washing line was great 15. Overall we had a really nice stay. Thank you for sharing your property with us. We love Swanage and have visited many times. Would definitely consider staying in this property again.

  Reviewed by Huw3.4★Aug 2023

• "I'd have given the cottage a much higher rating if our concerns had been addressed properly while we were on holiday."

  I'm used to cottages where the owner can be contacted directly while you're at the property and our past experiences of any issues have been very positive - with owners responding quickly and helpfully. This time was quite different. It's such a pity. as Bay View has the potential to be absolutely top class - it's in a fantastic position, has lots of space, and could have been amazing, if attention had been paid to the all-important details. First impressions were poor - dead plants in pots on the front doorstep, cigarette ends on the balcony, crumbs and something orange and runny in the bottom of the fridge, a very messy patio (with more dead plants, pots full of stagnant water, weeds growing between the paving stones and random items strewn around) and piles of animal faeces in the lower garden/orchard area. The inside of the house (apart from the fridge) was clean and well appointed. There were fresh towels and bedding on all the beds and the rest of the kitchen and the other rooms looked freshly dusted and hoovered. Lots of the cupboards had stuff in, and there were a significant number of items stored under the beds, which we're also not used to in a holiday let. Because of the mess on the patio, I contacted the number supplied on the booking confirmation (assuming this would be the owner) - this was answered by someone from Dream Cottages, who, despite being friendly and helpful, was apparently refused permission by the owner to tidy the patio and put stuff away! We were particularly disappointed, as we'd specifically chosen a property with a garden, the weather was lovely and it would have been nice to be able to use the patio and the orchard area for table tennis and ball games with the children- but for different reasons, both were unsuitable for us to be able to do this. And not because of the uneven terrain, which I seem to remember was mentioned in the property description. We booked with you because of very good experiences of Sykes in the past and thought we could trust that the whole property would be of a good standard. Sadly this wasn't the case.

  Reviewed by Nicola2.8★Jul 2023

• "Really good location and property."

  Plenty of space and storage. Just need to make visible how to get hot water in taps. Vacuum cleaner was full so need to be emptied. Fridge water dispenser is not safe for kids. It made a mess in the kitchen when our kids started pressing those pedals. tumble dryer was not turning on. Also loads of stuff under beds and cupboards. Remove them to make space and also looks nice and easy to maintain. Overall loved the place.

  Reviewed by Aamir4.7★May 2023

• "Lovely property, but a little tired and felt a bit squished."

  Also the front room, although nice, the sofa was hard and uncomfortable, so we struggled as a big group to feel relaxed.

  Thank you for your comments and I hope you had a good time. I'm so sorry you found the sofa hard. It is very new. You can adjust the back of each section separately to make it recline to suit each person, and it also has a footstool, so we hope that it suits both recliners and those who prefer something more supportive. The house was completely freshly repainted in September, so I am sorry it looked tired to you. To us, it seems bright and clean. Of course, we welcome comments from our guests so that we can plan good improvements as necessary, and we will, of course, bear yours in mind." Property Owner

  Reviewed by Emma3.1★Mar 2023

• "We had a lovely stay at Bay View - the cottage is very comfortable, spacious and generously stocked up with stuff."

  It was very relaxing. I don't think the owner needs to change anything....it's perfect.

  Reviewed by Elizabeth5.0★Feb 2023

• "A fabulous home that exceeded expectations."

  (The photos do not do this house justice!). A floorplan in the details would be really useful as we had 5 young children (7,5,3,3,3) any younger and having someone in the basement would not have worked. Without the tumble dryer it was impossible to wash and dry bedding (February) so had to hunt to find spare for the top room after a spillage. Leaving a spare set out would be helpful. Location is great - short downhill walk/scoot to the beach and the house is really well equipped. Swanage beach is amazing - bucket and spade hire, fish and chips and a great play park too. The only change I would make is to swap one of the doubles for a twin. It would have helped us but I also think would increase your rentals as would suit more people. A really great (far too short) break. Thank you

  Thank you very much for your encouraging feedback. We are delighted that you had a lovely holiday and liked the house as much as we do. I'm so sorry you needed to hunt for sheets. We were advised that for clarity of laundry supply and billing, we should take spare sheets away, and that Dream Cottages are always happy to come and change linen for you as necessary mid-holiday. (But I'm very glad you found ours!) Perhaps it's a good idea to change a double bed for twin beds. We'll certainly bear it in mind. Do come again! Property Owner

  Reviewed by Katy5.0★Feb 2023

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