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"Absolutely lovely flat - I wish I could live in it permanently!"
Reviewed by KarenApr 2022
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"A clean and comfortable apartment in a central location only minutes from the beach and a heritage railway."
Our stay was only spoilt by the selfish attitude of the Estate Agent from the shop below who made it difficult for us to use our allocated parking space
Reviewed by JaneMar 2022
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"The holiday property is very quirky but warm and comfortable."
Could do with a proper pair of oven gloves as had to use tea towel - ouch!
I think the bed could do with a bit of an upgrade; bedding was clean but very creased which is not a big thing but it's first impressions/attention to detail that count.
Overall great position and thanks to whoever came and put the right size duvet cover on the bed.
Reviewed by KarenMar 2022
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"Lovely comfortable flat."
Could do with a footstool in kitchen to reach pan shelf! Car park space would not suit a large car & we couldn’t get a signal on the tv.
Reviewed by TreforFeb 2022
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"Friday 25th February 2022."
We returned from Swanage after a week in Mermond Flat, Swanage, Dorset. Both my wife and I were pleasantly surprised by the flat. We loved to sit in the bay window and watch the people passing by going from shop to shop. The flat is near the Swanage steam railway, and we went on it to Corfe Castle and returned after our visit. On another day, we caught the bus to Bournemouth, the bus going across the estuary on the chain ferry. Another day, we went to Poole, again by bus, the bus station is outside of the railway just a short walk from the flat. We walked along the beaches, but the longest walk we did was going to Studland village by bus, then walking to the middle beach, then along the beachfront to the chain ferry. This was about six and a half miles, and with a cold wind blowing sand into our faces, we felt we achieved a lot. We would recommend this flat for anyone who would like a suitable place as a base for exploring, we were very comfortable and everything was nearby. Can not praise it enough
Reviewed by JohnFeb 2022
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"Lovely holiday property, very well equipped, clean and in a central location, handy for amenity's and local shops."
The Flats heating was quite efficient considering we were there in February.
The owner was very quick to respond to a very small problem we thought we had.
Definitely highly recommend and will book again.
Reviewed by GaryFeb 2022
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"The flat was great."
The location central and convenient. The parking space, small as it is, sets the accommodation above all other centrally located apartments. The quality of the fittings and fixtures outranks other holiday accommodation we have used in the past.
Our evenings, spent sitting in the turret bay, meant we could chill with a glass of wine, watching the comings and goings of the main (quiet) shopping street in Swanage. It served as a warm and cosy viewing point for the New Year's Eve firework display too.
The well marked coastal walks meant we were able to walk from the doorstep to Studland in one direction and through Durlston Country Park in the other.
Reviewed by AnneDec 2021
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"The flat was lovely with a mix of contemporary and modern furnishings."
The kitchen was fully equipped. However, the shower was sometimes inconsistent with the temperature. We also had problems opening the keysafe in order to access the property. It looks worn, so maybe needs replacing. Overall, the location of the property was excellent and the view from the bay window was interesting!
Reviewed by SallyDec 2021
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"This was our second holiday in this flat."
It is perfect for two with a lovely curved window overlooking the high street. It well located for shopping, the sea, the pier, local walks, the station and for taking the bus to Bournemouth.
The flat is warm and comfortable with a well equipped kitchen. I hope we will be able to return in the future.
Reviewed by SusanNov 2021
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"The flat is in a perfect position for the seafront and shops and everything you need to have a comfortable stay."
Reviewed by MargaretOct 2021
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"The only difficulty was with parking since the space was small and required very careful manoeuvring ."
Thus only really suitable for small car.
Reviewed by JohnOct 2021
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"Shower was unpredictable hot/cold, needing much adjustment."
No useful cereal bowls or measuring jug, had to go out and buy our own. Fortunately good hardware store next door. We were pleased that there was a microwave, not mentioned in the description.
Otherwise the position and facilities were great with the bonus of good views along Station Street.
Have already booked for next year!
Reviewed by DavidOct 2021
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"Accommodation just off main shopping street."
Rather noisy early morning and late night due to traffic noise. Comfortable accommodation. Satisfactory facilities Parking space awkward and tight.
Reviewed by NigelSep 2021
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"Location of the flat is excellent."
Parking is a bit of a challenge as the allocated space is not very big.
The temperature control on the shower unit was not great. When you first started it up you could only get very hot water and weren't able to get any cold through to make it more comfortable.
Reviewed by DerekJul 2021
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"We really enjoyed our stay at Mermond Flat."
Great location, close to the beach and local amenities. Useful to have a parking space in the centre of town. We love the large living space, easy to relax in. Comfortable bed and for most of the night very quiet, depending on if you are a light sleeper or not, the gulls can be noisy fairly early and the road begins to wake up. New bed linen would improve the standard of the room, it was a bit washed out/old. The wardrobe have been decluttered since our last stay so much more room for clothes. Also the kitchen cupboard has been decluttered leaving plenty of useful plates etc, much better. Well equipped kitchen. As other feedback has mentioned, the shower control takes some getting used to but there was always lots of hot water. Cleanliness was good. Wouldn't hesitate to recommend.
Reviewed by DianeJun 2021
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"Mermond flat was a brilliant place to stay in Swanage, right on the high street and close to everything."
The flat was very comfortable and as other’s have said the enormous window in the living room was great for people watching! Bed was comfy and room cosy, bathroom was ok but shower was very unpredictable going from cold to boiling hot within seconds. The crockery went from lovely Poole pottery to lots of mismatched mugs and bowls which were absolutely tiny, once again as others have said there is far too much stuff that was unnecessary and because of Covid and not being able to get a table at nearby restaurant’s the equipment for cooking wasn’t that great. We loved the flat though and it’s location we would definitely stay there again, soda syphon collection was amazing!
Reviewed by CarolineJun 2021
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"Fantastic flat, right in the centre of Swanage & 2 minutes from the beach !"
Reviewed by CherylJun 2021
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"The flat is in need of some TLC and maintenance."
Inspection of the bed was welcomed by a number of hairs due either to the bed linen not being changed or from the cleaner. Our stay experienced some very windy days, which identified a constant buzzing noise (sounded like a bee) due to the flat bay window not closing properly. The toaster is in need of replacement as the internals look rusty. The shower is extremely noisy albeit but working with good hot/warm/cold water mix. These are meant as constructive comments and overall a great location and well laid out flat. Clearly Swanage is a very sleepy Victorian town but great for those wanting the coastal and beach experience.
Reviewed by AndyApr 2021
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"The flat was very comfortable and ideally located."
It is well equipped with lots of retro features. The one downside is the car parking space which is small so a bigger car will overhang the pavement. Also we went out one day and on our return found the estate agent had parked in the space and we had to wait half an hour for him to come and move it. He seems to think it is his right to park there if the space is vacant.
Reviewed by KathyApr 2021
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"Property a bit cluttered, hardly any room in wardrobe to put clothes."
Shower not very good, scolding hot to start with better after cold mixed in tank but temp control didn't seem to work.
great location
Reviewed by PaulDec 2020
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"Only disappointment on arrival was."
No logs or sticks for the fire as weather turned colder. Luckily I took no chances and brought my own. Everything else was fine. Probably be back next autumn. Thanks for lovely holiday. Geoff and Gail.
Reviewed by GeoffSep 2020
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"At first the stairs were a bit daunting but once in the flat it was so so comfortable."
Reviewed by LindaSep 2020
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"Very convenient location"
Reviewed by YvonneAug 2020
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"The shower was a little temperamental as the heat was difficult to regulate."
We were lucky with the weather and spent a good deal of time on the beach. The location of the flat was ideL for this.
Reviewed by NickAug 2020
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"Stylish (a touch of retro)."
It's above a shop (estate agent), which sounds a bit grim but the large bay at the front gives a panoramic view of a 'traditional' bustling seaside town. It is ideally situated for shops, beach, a short trip to several National Trust beaches and walks - South West Coast path is minutes away. Can't wait to go back.
Reviewed by CliveJul 2020
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"The flat itself was satisfactory but we feel you should not have accepted our booking without informing us first that there would be scaffolding
all the way round which could affect our privacy at any time & could affect our choice of accommodation."
Also road noise at night would be reduced if windows in bedroom were double-glazed.
Reviewed by DerekNov 2019
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"We were sent an email from Sykes before the holiday saying that there may be some renovations going on and may be scaffolding up during our stay, but that the owner had said that this would not affect us."
I was sceptical about whether this would be possible and asked for reassurance. When none came I assumed there would be no problem, but when we arrived at the holiday property (on the Friday) the scaffolders were there. On the Monday morning the scaffolders continued putting up scaffolding, which is obviously very noisy, and there were decorators there as well, moving past our windows. At this point I telephoned Sykes to complain and explain the situation. The lady asked me how I wanted to proceed - whether I wanted an alternative property (I didn't want to spend holiday time moving our things) or a refund (which I preferred). She said she would talk to the owner and get back to me. About an hour later she got back to me and offered a £100 refund. I felt this was acceptable. I am happy with how Sykes dealt with my complaint quickly and professionally. However, I think it is up to the owner and letting agency to make sure that properties are not let if scaffolding and decorating work is going on.
Reviewed by MatthewOct 2019
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"Lovely flat in centre of town, very comfortable."
We go to Swanage quite often and would definitely stay there again,
Reviewed by MichaelOct 2019
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"Lovely flat, brilliant central location."
Our only issue was the temperamental TV wi fi connection.
Reviewed by DavidSep 2019
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"To arrive at the flat, we needed to park in the allocated space."
This was already occupied. We had to park in the pay and display car park. Eventually, getting on for two hours later, a neighbour who happened to come out, fetched the driver of the car blocking our space, a lady from the estate agents below the flat, Albury and Hall.
In the meanwhile, I had left a message on the flat owner's phone, but never received a response.
It was only on getting into the flat, and discovering the information file, that we read that Albury and Hall sometimes used the space.
Unlike every one of the many other Sykes properties we have stayed in, there was no 'welcome pack' of the usual milk, tea, biscuits, etc., other than a few leftover tea bags.
The kettle was so badly furred-up that we had to go out and buy some descaler, to use before we could make a drink.
There were no spare toilet rolls, paper kitchen towels, or any soap for the wash basin. All previous Sykes bookings have provided at least something.
Although the flat had all the electrical appliances we needed, the were no instruction leaflets, except for the storage heaters, which we did not use.
There was, however, such an over-abundance of kitchen equipment, crockery, glassware and cutlery (who needs 22 forks in a flat for two?) that the only space left for us to store our food was the fridge (the carcass of which was worryingly hot).
The split-level dressing table in the bedroom had a marble top which was loose, a swivel-mounted mirror, which was loose at one side, and a missing drawer handle.
On one cool evening we decided to use the flat's convector heater, only to find that the top of the plug was broken, exposing the base of the earth pin.
The television screen is so small that watching from the settee in front of it, we could not read ordinary font text.
The hot tap at the plastic wash basin was loose, swivelling when turned off.
This flat is so full of what to us seemed a hotch-potch of furnishing styles, and over provision of contents, that we felt it was below Sykes' usual standards.
Reviewed by StephenSep 2019
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"The flat was very central being above an estate agent on the high street."
The lounge was comfortable but over flowing with furniture with six chairs around the table for two people and five armchairs.
I would have liked a larger TV screen for the size of the room.
The kitchen was small and overstocked with an eclectic range of plates ,cups ,glasses etc.
Reviewed by AndrewSep 2019
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"The location was very good, convenient for beach and shops, and the flat itself was very comfortable."
It contains some lovely features, has been stylishly furnished, and has everything you are likely to want during your holiday. We loved it.
Reviewed by IanAug 2019
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"A lovely place, comfortable and very well equipped."
Location is superb! Loved people watching.
Would have appreciated less crockery in the kitchen cupboards, which would have given me a small space to store food.
Reviewed by KatharineAug 2019
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"We found the photo,s of flat correct, but the bedroom was full of dust."
headboard had a layer of dust on the top,looks like been there for weeks, bedside light the same. i took a photo of headboard if owner would like to see it, cooker door and hob greasy, so did not use them. found it very noisy early hours of morning with greggs lorry every morning about 2am, and council with shovels cleaning gutters at 6am each morning, this maybe us being light sleepers. came home thursday, one day early to get some sleep. but swanage is a great town, would visit again, but not stay in town, plus windows need cleaning, covered in bird muck. mr r north
Reviewed by RobertAug 2019
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"Good location, close to amenities in the town and just a minute to the beach."
Some noise from the road overnight but with the window closed not really an issue. Great to have the parking space, our car was fine there all week. Loved the large living space, very comfortable. We slept well, comfortable, large bed. Everything you need in the kitchen but cupboards a little cluttered with extra unnecessary cups and saucers leaving less room for usable items. Useful to have the washing machine. Good shower, plenty of hot water. Just need to bring or buy on arrival basics of soap and even loo roll as there was none supplied. Lovely part of the country, we enjoyed walks straight out from the town along the coast path as well as visiting Corfe castle, Lulworth Cove, Wareham. Lots to do and see. We have rebooked for next year.
Reviewed by DianeJul 2019
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"The property is in a superb position in the town being midway between the bus and train station and the beach."
All necessary shops etc are literally on the doorstep too. Parking space was a bonus although it may be a little tight for a large car. Flat is well appointed and everything worked. Will definitely consider rebooking and will certainly recommend it to others.
Reviewed by AndrewJul 2019
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"Nothing not to like."
Reviewed by DavidMay 2019
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"Excellent location, close to the beach, shops, pubs and restaurants."
Would recommend.
Reviewed by LindaMar 2019
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"The flat was perfect for us - it was warm and cosy when we arrived, clean, well furnished & equipped with all you need to make this your home from home."
It's well situated in the centre of Swanage with the shops & sea front close by, Budgens a few doors down if you want to get in food, and walking distance to some lovely local restaurants. The car park space was fine for a bigger car if you park length ways. We can't fault the flat and would happily book here again.
Reviewed by grahamMar 2019
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"The flat was ideal as in centre of town."
Would have been nice to have had a small welcome pack along with hand soap.Late arrivals would find shops shut to get essentials.Otherwise no problems,comfortable stay.
Reviewed by BryanMar 2019
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"The booking and payment process was easy and efficient."
The directions to the flat were easy to read and accurate. The flat was warm and cosy. Additional heaters were provided but not needed. We had everything we needed in the flat. The location is ideal for shopping and accessing the local beach. There is plenty to see and do both in the town and locally.
Reviewed by JaneMar 2019
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"Poor directions to property, as owner acknowledged."
Worst issue heating - 2 storage heaters were turned off when we arrived, so there was no heat available. Heating inadequate at the best of times, but with winter weather coming in, it was hard to keep warm the whole weekend. You enter a downstairs hall, up stairs to an open-plan kitchen - all unheated. The living room and bedroom have one storage heater each, which were turned off. The owner refused to travel to the property to sort this out, as he said it was 2 hours away. He told me I could use the materials in the grate to light a fire, but there was nothing except for 1 log and a box of matches, and no shops open on a Saturday night (or Sunday). A number of phone calls later, in which I had to suggest a remedy, he agreed to contact his maintenance man who then arrived with a small electric heater. This was totally inadequate to heat the living room, and we had to keep it on all night in the bedroom as there was only a summer duvet on the bed and no covers or blankets. Once the storage heaters came on the following morning, we could only stay luke-warm with the extra heater on in the living room, which is a big, lovely room but with a large semi-circular window, in which the opening casement won't close by 1 cm, and there was a gale coming under the room door too. There was no information on the wifi, which I had to find by climbing over the sofa to examine the router (not funny at nearly 70 and awaiting my 2nd hip replacement). The maintenance man told me about the unfixed toilet seat, which he said he had offered to repair some weeks previously but the owner had said he was coming down in a few weeks so not to bother. Altogether unsatisfactory, and although Sykes Cottages have tried to negotiate for reasonable compensation, the owner has offered only a token amount. Throughout all our conversations he tried to blame others, including previous guests. The owner should take responsibility, not just the money.
Reviewed by MaggieNov 2018
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"The flat could not have been better situated."
100 yards from beach,train & bus station.ATM directly across street.Subway & Greggs 30 yards,butchers & fresh fish shop 50 yards.Flat was very good and had everything you need.Not a complaint but a bit more info would have been useful on paper.WiFi password and siting of dustbin are useful things to know.I would describe the door colour as grey and explaining it was next to the estate agents would make it so much easier to find.The parking spot was just about OK for my Yaris.Anything bigger would be a struggle.All in all a wonderful holiday.The weather was brilliant for the time of year,and the scenery on our walks was absolutely stunning.
Reviewed by TerenceOct 2018
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"The flat was in a very good location with easy access to Swanage town centre and sea front - also well located for day trips out eg, Bournemouth, Weymouth Poole."
The accommodation was decorated to a very high standard with homely touches and lots of interesting features. Would definitely recommend this flat it exceeded our expectations.
Reviewed by JonathanAug 2018