-
"We arrived on Friday afternoon, on that evening we discovered that the DVD did not work (due to faulty cable) and also, that the heating in the bedroom was set so high we found it very difficult to sleep (we followed the instructions to turn it down to no avail and in the end had to open several windows)."
These two issues were quickly resolved the next morning thanks to the efficient on-site management team, unfortunately they were unable to resolve the issue with the hot tub (which was not working): we had booked this accommodation based on the fact it had a hot tub and were disappointed to find it was unusable. We discussed this with the management team with regard to obtaining compensation (not unreasonable we thought, as we had paid £820 for a week in January), we were told that all the lodges were individually owned and although they had contacted the owner he had not replied. We have not heard from either the owner or the management team and therefore would have to say we would not book this accommodation again or recommend it to anyone else.
Thank you for taking the time to submit a review following your stay at 9 Kittiwhistle, we are sorry to hear of the issues you encountered during your stay. Following a conversation with the owner we have established that unfortunately the problem with the hot tub was totally out of their control. The control panel was not functioning correctly. An engineer attended but was unable to fix it at the time. We are happy to confirm for all future guests that a new control panel has been fitted and the hot tub is back up and running as it should.
Property Owner
Reviewed by Ian3.8★Jan 2025
-
"The lodge itself is comfortable and surrounded by lovely grounds."
However we booked because of the private outdoor hot tub - but the jets didnt work. What tainted our stay was the frustration that there was no attempt to get an engineer to repair despite raising the issue on our arrival day and repeatedly the next 2 days. Sykes abdicated all responsibility even though we were not able to contact the owner directly - and the owner refused any compensation.
Thank you very much for taking the time to leave your feedback. As this hot tub has over 50 jets it is almost impossible to keep them all working at the same time. With only 4 out of action during your 3 night stay this would not have had a detrimental effect on the use of the hot tub.
Property Owner
Reviewed by Claire3.4★Jan 2025
-
"An absolutely lovely lodge, everything you could possible need."
Furniture, linen in fact everything of a very high standard. In a great setting. Staff very accommodating.
A great stay.
Reviewed by Pauline5.0★Nov 2024
-
"We have stayed at Swandown three times, and in this lodge twice."
It is beautifully situated, and well equipped. It is in one of the premier positions. Everything worked, although we failed to get the best from the smart tv. Probably our fault! The welcome pack was welcome and useful. We would definitely recommend this lodge to anyone.
Reviewed by Barry4.7★Oct 2024
-
"Our stay was fantastic."
The property and site was very clean and in a beautiful location.
The small swimming pool was a bonus and you can book for 40 mins everyday for your own family use, the hot tub was treated every day and the onsite manager was great.
Reviewed by Ritchie5.0★Aug 2024
-
"Hot tub old and tired."
Only half the jets work at any time and about 1/3 of the nozzles have fallen off or come off in your hand. Basically needs replacing.
Had a mouse. It arrived on the Sat night. It was caught on the Wed night. The use of an antique trap by the maintenance team didn't help.
Swimming pool cloudy - couldn't see the bottom. Booking system for the pool was abused by other guests/property owners.
Reviewed by Stuart2.5★Aug 2024
-
"We enjoyed our stay here, the lodge was amazing with everything you could possibly need."
The hot tub is an added bonus and regularly checked and maintained by the Swandown team.
Reviewed by Jacqueline5.0★Jul 2024
-
"We had a lovely stay at Swandown and stayed in number 9."
It is a beautiful property in a lovely setting. The weather was mixed but we still managed to use the hot tub a few times. The lodge is very spacious and the underfloor heating was great. The only thing I would suggest to enhance our stay would be some sun loungers , the outdoor seating is fine for sitting at the table but not comfortable for anything else. If we’re in the area again we would definitely book Swandown again.
Reviewed by Suzanne4.7★Jul 2024
-
"I usually don’t write reviews but i absolutely had to for this place."
We absolutely loved our stay at Swandown, we stayed in lodge number 9 which had the most amazing views. We got very lucky with the weather it was so warm, it was really nice to be able to relax outside in the jacuzzi. I do miss the Jacuzzi now I’m home. Everywhere was really clean and everything as they show it in the photos. You’re really close to a Tesco and Lidl so it’s really convenient for the weekly shop. I really enjoyed the swimming pool on the site as you can book it and you can get the pool to yourselves for 40 minutes which was so nice.
It really was so peaceful there and I would definitely consider going back. Thank you so much for our wonderful stay, and I would definitely recommend it to anyone who is thinking about going
Reviewed by Emily5.0★Jun 2024
-
"Absolutely brilliant holiday lodge!"
We had a fabulous stay, pool and hot tub facilities were clean and just what we needed. Amazing service by the Swandown team and lots to do for little ones. Would definitely return
Reviewed by Louise5.0★May 2024
-
"A great property in wonderful surroundings."
Peaceful but ideal for seeing the area A lovely part of the country. The property lived up to all our expectations
Reviewed by Susan5.0★May 2024
-
"Our 2nd time to Swandown Lodges."
We love coming as a family for a really nice chillout! The gentleman who runs it is really friendly and helpful. Lovely to have a hot tub which was well maintained and use of the indoor pool. The lodge is really nicely furnished with dressing gowns, toiletries etc. We even had a nice little Xmas tree. We will definitely be back x
Reviewed by Sylvie4.7★Dec 2023
-
"This is our 6th return visit and as always another wonderful stay."
The lodge was lovely and clean, beautiful outlook, great facilities, nice and quiet with the added bonus of brilliant swimming pool for kids and personal hot tub. What more could one want.
By far the best lodges in Devon and Somerset ❤️
Reviewed by Tracey.5.0★Oct 2023
-
"Private hot tub, loads of space."
Everything in the kitchen you could think of. And a bath :-)
Reviewed by Gillian4.7★Oct 2023
-
"We have stayed at Swandown before."
No 9 is perhaps the best lodge on the site. It is certainly in the best position, with outstanding views. We enjoyed our visits down to the Manor House, but only for food and drink. We did not try the other facilities. We have already booked to stay in the same lodge again next year.
Reviewed by Barry5.0★May 2023
-
"Clean and modern property in Beautiful surroundings."
Hot tub and swimming pool were a great addition
Reviewed by Darren Colin5.0★Apr 2023
-
"Excellent lodge, beautiful outlook and very nice welcome from the chap in the office when we arrived."
Reviewed by Michelle5.0★Mar 2023
-
"We loved our stay here - lodge was great, staff were really friendly and welcoming and the estate was beautiful."
Our only small gripe was the booking system for the pool - we loved being able to book a private session but our daughter was keen to use it and so we booked a slot and organised our day around it, only to find it had been wiped off and someone else was in there during the time we’d booked (I’d taken a photo of the board as my memory is terrible so know we had originally booked it). I do wonder if possibly the wind and rain the night before had caused the booking to be wiped….could an online booking system be used maybe? Overall we did have a brilliant time and would love to return.
I am pleased to hear you had a lovely stay at Swandown but sorry to hear you had an issue with our pool booking system, sometimes the weather does cause the board to become smudged, we are currently looking into an online booking system so hopefully next time you return we will have a system in place that can’t be affected by the weather.
Property Owner
Reviewed by Louise5.0★Feb 2023
-
There are no reviews featuring this term
Show all reviews