“This holiday home was far from ...”
This holiday home was far from being the cheapest available for our Easter break, but seemed to be reasonable value for money given all the facilities available on the site. Having a very young child with us and the prospect that the weather might be changeable meant the availability of a private indoor swimming pool, a restaurant and a bar within easy walking distance was of some importance.
Firstly we were told, only a week before the holiday, that the swimming pool might not be available because of the lack of a lifeguard. Then we were told there were further issues meaning the pool would not be open, but we would be given a refund of £50.
Finally, on arrival we found that the pool had been shut since the previous September; as had the bar and the restaurant; and that there had never been any reasonable prospect of these facilities being available for our stay even at the time when the holiday was booked through Sykes. To my mind this is clear misrepresentation, and steps perilously close to being fraud.
To date no refund has been forthcoming, and I would not now accept £50 as being adequate compensation if it were offered.
