Gillside

25 Customer Reviews

• "The property was fantastic BUT it had a number of problems that had been flagged up on previous feedback reviews & yet had not been resolved."

  This spoilt our holiday. Given our previous experience of welcome packs we were surprised that there were no basic essentials (milk, bread, wood for the fire would have been a nice gesture).

  Reviewed by Sarah3.4★Oct 2023

• "Couldn’t use the main bedroom as bathroom not working."

  Downstairs bedroom smells damp and bathroom needs work. Cobwebs everywhere. The secure bike store

  Reviewed by Andrew2.8★Oct 2023

• "We will definitely be coming back to gillside really enjoyed our stay."

  I was disappointed that comments in the past in the reviews have not been dealt with. Dust on all the lamp shades have been there sometime. If it was a small amount you wouldn’t bother commenting but the bottom floor bedroom just made you feel dirty. On arriving to the property before we could hang our clothes we had to wipe all the cob webs away. Dust and cobwebs all over. One of the showers was out of action which we wasn’t told about and for some reason the electrics kept tripping out. Not sure why the downstairs bathroom smelt of damp. I have an Electric car. I wouldn’t advertise as a charging point it was a socket. I’m only making these comments as these issues are easy to sort. A fantastic property, fantastic location and will be back.

  Reviewed by Glen3.1★Sep 2023

• "The veiw and location were absolutely stunning."

  The property was perfect for our needs as a family with teens and adults, and had all the facilities to meet our needs - although lots of stairs so prepare for a good workout when packing and unpacking. It was only a short drive into Keswick which offers a good and varied range of activities and shopping. The only issue that may need attention was shower seals, toilet overflow in the main bathroom, and patches of paint that looked unfinished around the property. Someone did come and check on this which shows the owner was aware. This aside the property was perfect for our needs and we had an amazing time.

  Reviewed by Helen3.4★Aug 2023

• "The photos of the home are completely accurate!"

  We couldn’t get enough of the breathtaking views, they were simply stunning. The home has also been thought out well and the kitchen is really well equipped for a larger group. Slight areas of concern was the cleanliness of the place. Key areas, such as the beds and bathrooms were clean, however it felt like the place needed a much deeper clean as we could see lots of cobwebs, dust and dead bugs in the corners. Also a fuse kept tripping whilst we were there, so the wifi router kept turning off which was a bit of a nuisance. Overall we really enjoyed our stay and would recommend Gillside.

  Reviewed by Kiranjeet3.8★Jul 2023

• "Fantastic spot."

  Best place ive been to in the uk. What a view!

  Thank you so much for your kind comments. We are glad that you enjoyed everything that the property and area have to offer. Heart of the Lakes Owner Relations Property Owner

  Reviewed by George5.0★Jun 2023

• "House was really nice with great views."

  Light shades could do with deeper clean and possibly more comfortable seating on the balcony. These were miner things and did not detract from a great stay.

  Reviewed by John4.1★May 2023

• "Beautiful house and view but shame two of the bedrooms are so small and the twin room although large only has a shower over the bath and is 2 flights of stairs away from the twin room."

  Reviewed by Vanessa3.1★May 2023

• "The view is amazing and we loved how you have designed the main living space and two big bedrooms with the view."

  Wonderful garden. Peaceful location. We really liked the style of decor and furniture. Bathrooms and beds very good. Kitchen cooking pots excellent (unusually good). We had a great week thanks. Constructive points: Great to be able to charge our car although really it is an outdoor socket rather than EV charger, we would say. We could not get the heating to work well upstairs but may have been our error. State of cleanliness was OK (did not justify a complaint) but in my view could have been better for the price. 2 bedrooms are lovely and big; other bedrooms are small. Overall we highly recommend Gillside. We would go again.

  Reviewed by Jane4.1★Apr 2023

• "It’s a spacious and lovely house."

  The view is to die for! My friends and I had a great time there. All equipments are well prepared - enough cups, glasses, plates, etc. The pillow and bed are super comfy. All of us slept very well. 2 suggestions for improvement: 1. Provide a bit more cooking ingredients/basic spice. There were only salt and pepper. 2. The floor and surface could be cleaner.

  Reviewed by Sakuranna4.7★Apr 2023

• "The seating didn’t seem very comfortable."

  We were also concerned that sitting three people on the larger sofa would break it as the legs of the sofa looked like they had seen better days. We really enjoyed the games and books that were available as well as the gorgeous views from the balcony. We had a few issues with the heating. The instructions were not very clear.

  Thank you for your feedback, the owner will see this and be able to action any changes required. We are glad that you enjoyed the stay and the property views. Property Owner

  Reviewed by Keira3.8★Mar 2023

• "We were a little concerned in the run up to our holiday because of the previous comments about Gillside but we needn’t have been."

  The property was warm, clean and very well equipped with the most beautiful view.

  Thank you for your feedback. We are delighted to read that you enjoyed your stay at Gillside. We have worked extensively on the property over the last few months completing work on the roof structure, redecorating throughout and replacing the sofa. Property Owner

  Reviewed by David5.0★Dec 2022

• "Sadly, you are paying for the location, house would be really lovely with a bit of TLC."

  The Gardens are better looked after than the house. House was dirty, cobwebs on the walls, heating that doesn't work properly, no manuals and we had to ask the Housekeeper to get the legs on the new sofa put on the right way round - would have been damaged if we hadn't done this. Very disappointing for the amount of money that you are paying for the property - will not be booking with you again as this is the second expensive property we have had an issue with.

  The owners of Gillside would like to thank guests for their comments. The house has been closed to guests for several months for essential roof structure maintenance which we are happy to report is now completed. We have taken the opportunity to redecorate the house throughout and we had already replaced the sofa. Following feedback the heating thermostats will be changed to a HIVE system which we hope ill make the heating more user friendly after the New Year. The house manuals are available again they were removed due to Covid requirement. The issue with the fuel alarm system has been rectified. The house is cleaned by a tram of local cleaners if you have any comments in relation to this, please contact Marie Hall on arrival so any potential issues can be dealt with immediately. Property Owner

  Reviewed by Karen2.2★Sep 2022

• "We were extremely pleased that Sykes were able to work with the property manager/owner to address a few concerns we had, prior to our stay, based on the feedback from previous customers."

  These related to the seating (a beautiful new sofa was delivered just before our start date), cleanliness (which was addressed) and a fuel alarm issue (the reasons for which were investigated and explained to us as an isolated incident). So well done to all concerned for resolving these concerns prior to our holiday. The one thing I need to mention (not a complaint but it needs addressing soon) is that there were signs of some water ingression in one of the upstairs en-suites (the one with the glass roof). The ceiling above the door is black in parts and there's some flaking paint. It only rained properly once during our stay but some water came through the ceiling and puddled on the floor, so we put a bucket and towel underneath to catch the drips. The grout in the floor tiles looks like it has been previously washed away in the affected area, which means the water would have seeped under the floor tiles and (possibly) through to the downstairs en-suite if it had rained persistently (and if we hadn't been in the house at the time and spotted it). I can't see any previous published reports of this issue amongst the customer feedback, so I don't know whether the owner knows about it. But I would hope that the property management company has spotted it because the signs are so obvious (whether its raining at the time or not). Maybe the work has already been scheduled, but in that case customers should be forewarned and know what to do if it rains. We hope the property manager/owner will rectify this problem soon, before it turns into a much bigger issue. This didn't really impact our holiday though, other than during the 2 minutes it took us to find the bucket, so we've given the holiday full marks anyway because of the numerous positive aspects - the location, the stunning property itself and the breath-taking views which we were particularly sad to leave behind (the welcome pack was a very nice surprise too). Overall, many thanks for a great holiday that my family will never forget.

  The owners of Gillside would like to thank guests for their comments. The house has been closed to guests for several months for essential roof structure maintenance which we are happy to report is now completed. We have taken the opportunity to redecorate the house throughout and we had already replaced the sofa. Following feedback the heating thermostats will be changed to a HIVE system which we hope ill make the heating more user friendly after the New Year. The house manuals are available again they were removed due to Covid requirement. The issue with the fuel alarm system has been rectified. The house is cleaned by a tram of local cleaners if you have any comments in relation to this, please contact Marie Hall on arrival so any potential issues can be dealt with immediately. Property Owner

  Reviewed by John5.0★Aug 2022

• "We had a great week staying at Gillside as a base for exploring the Lake District."

  There was only a few issues that prevented it being excellent. It hadn’t been cleaned to a high enough standard for us. When we arrived the rubbish was piled around the full bin outside. It was never collected during our stay. When I enquired I was told this was because the council couldn’t access the property as the road was closed?! The washing machine, tumble dryer and dishwasher filters hadn’t been cleaned out before we used them. There were cupboards and floors that had residual crumbs/mess. When we arrived on the Saturday there was a note to tell us not to use one of the ensuite showers because it was leaking into the room below, which was visible. We had to leave the key in the key safe if we went out to allow a plumber access. He came on the Monday while we were out and it looked like he had resealed the shower tray. The note was still there with no update, so we had to ring to see whether we could use the shower next day or not. We could and there was no further issues. We also had an unexpected visit from another plumber who wanted to inspect the mould in a different bathroom as he had fitted the bathroom. He took photos and left. There was a lack of space in all the bedrooms but we managed. On the plus side, the view from the property was spectacular and the kitchen was well stocked with cutlery, crockery and equipment to make meals. The broken sofa that had been mentioned in previous reviews had been replaced, so we had plenty of seats to sit on. The beds were comfortable and the underfloor heating worked although we couldn’t figure out how to change the actual time on the individual controls. The gardens were in full bloom and obviously well looked after.

  The owners of Gillside would like to thank guests for their comments. The house has been closed to guests for several months for essential roof structure maintenance which we are happy to report is now completed. We have taken the opportunity to redecorate the house throughout and we had already replaced the sofa. Following feedback the heating thermostats will be changed to a HIVE system which we hope ill make the heating more user friendly after the New Year. The house manuals are available again they were removed due to Covid requirement. The issue with the fuel alarm system has been rectified. The house is cleaned by a tram of local cleaners if you have any comments in relation to this, please contact Marie Hall on arrival so any potential issues can be dealt with immediately. Property Owner

  Reviewed by Allen3.8★Aug 2022

• "This feedback is consistent with many other reviews."

  A fantastic property that has taken full advantage of its position just outside Keswick. Comfortable for 6 and although there are bedrooms for 8 it would be a squeeze in the living space, particularly given the poor condition of one of the sofas.

  Reviewed by Martin4.7★May 2022

• "Property is generally good with the Lakeland views being the USP."

  Could have been cleaner and is let down by a few things which could be rectified easily. The key issue is the main sofa in the lounge which is beyond a joke in terms of wear and comfort. I’ve never seen anything like it in a “premium “ property. I can only describe it as “knackered “. Given the location, the property would benefit from some comfortable outdoor furniture and a knife sharpener as well as a couple more sharp knives. Minor points. Bedding, towels and other facilities are great. Just a shame about the awful sofa, particularly if there are 8 of you.

  Reviewed by A4.1★Apr 2022

• "Thoroughly enjoyed our stay at this amazing property mainly due to the most stunning views and location ."

  Kitchen was well equipped and beds were comfortable , showers and baths were top quality. Our only criticism was the seating arrangement both inside and out . There was only 5 of us staying and we found the seating to fall short when the property accommodates 8 people. It was tired looking and not adequate and lets the property down which is surprising when the rest of it is of a high standard . Also, we were lucky enough to enjoy good weather and would suggest some comfortable outdoor loungers , chairs etc which would benefit the customer experience even more particularly when enjoying the stunning views. With just a few additions to the seating facilities this would be a 5 star rating all round and hard to beat

  Reviewed by Gill4.4★Apr 2022

• "The holiday and the house were great but a couple of points."

  This is meant to be a high end house rental, its not cheap especially as your prices have increased by 1/3 over the last year or so. For a £2k rental I don’t expect to find ONE toilet roll/room, no washing powder and only a couple of logs for the fire. Because of the shortages of these basic essential items, after a few days we needed to go out shopping for items you would be expect to supplied especially for a £2k rental. Very disappointing!

  Reviewed by Ian3.4★Dec 2021

• "Having seen some feedback from previous people, I’m hoping that HotL and the Owner will look into some of the minor issues of this premium property."

  In general, the property was stunning in its views, location, accuracy of listing, kitchen equipment, bedding etc. We really enjoyed the one large space which was ideal for Christmas. Good facilities overall. Underfloor heating fabulous. What needs improving? Outside lighting especially when entering the property in the dark. The stairs needed extra lighting. Sofa already mentioned by someone else, does need sorting- re stuffing cushions. Table was good but would be a squeeze for 8 people. The whole place was clean, but in areas it needed more care. Dusty shelves in wardrobes, bookcase and lampshades. No instruction booklet for the log burner and electrical goods although it said it was on the shelf. With a few minor changes, this property could be an absolute gem.

  The owners of Gillside would like to thank guests for their comments. The house has been closed to guests for several months for essential roof structure maintenance which we are happy to report is now completed. We have taken the opportunity to redecorate the house throughout and we had already replaced the sofa. Following feedback the heating thermostats will be changed to a HIVE system which we hope ill make the heating more user friendly after the New Year. The house manuals are available again they were removed due to Covid requirement. The issue with the fuel alarm system has been rectified. The house is cleaned by a tram of local cleaners if you have any comments in relation to this, please contact Marie Hall on arrival so any potential issues can be dealt with immediately. Property Owner

  Reviewed by Mary3.4★Dec 2021

• "Amazing place to stay."

  However we did feel there were a lack of amenities. No salt, pepper, teabags, kitchen rolls, bin bags, loo roll. I didnt really expect to bring all of these things with me for a two night stay. Other than that great place to stay.

  Reviewed by Nabeel4.4★Dec 2021

• "It does need another rail on the opposite side of the steps going down to the front door."

  The sofas need replacing as they are very uncomfortable. At 4 pm the cleaners were still in the house and we had to wait for 20 minutes. Having said that, the house was clean and one of the cleaners offered to help carry our cases into the house which was very much appreciated. The house was well equipped, and probably had the one of the best views in the Lake District. We would certainly recommend Gillside for accomodation and location.

  Reviewed by J3.8★Sep 2021

• "Fantastic location with easy of access to nearby Keswick and walks straight from the front door."

  The panoramic view from the lounge is a winner and really makes Gillside a fantastic place to stay. The house is well laid out and well equipped and made for a really comfy 2 week stay for our family. The weather was great so we could really make use of the garden and soak up the sun in the late afternoon. The main sofa is a bit past it's best however and could do with replacing. The towel rails didn't work as the upstairs thermostat was switched off. We emailed HoTL a few times and had prompt responses that this would be looked into. However the thermostat seemed to automatically switch on, on September 1st and stayed on for a few hours to heat the towel rails and then switched itself off again. I notice this was highlighted in a previous review and It would be useful if they could be switched on in the summer months as its so difficult to dry the massive bath towels with no heat. It was also be good if you could consider starting collecting recycling at the property if kerbside collection is available. It felt awful putting all the recyclable waste into landfill bins.

  Reviewed by Deb4.7★Aug 2021

• "The cottage was not very well cleaned a lot of dust cobwebs etc, a lot of crockery pans glasses were dirty and had to be washed before use."

  No heating in upper bedrooms all bathrooms no heated towel rails not the standard we have experienced previously. But the view was magnificent and well equipped otherwise. No BBC on TV meant we missed the Olympics at least we should have seen that beforehand.

  Reviewed by J E2.5★Aug 2021

• "Beautiful and comfortable accommodation, with a stunning view."

  Really enjoyed our break, thank you.

  Reviewed by Chris5.0★Jun 2021

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