“The location of the cottage is amazing, the views superb.”
The cleanliness left a lot to be desired, especially the kitchen. The oven was filthy, we had to buy tinfoil to lay on the oven trays before we could use it, the fridge was also past it's prime too. The overall cleanliness was acceptable however there was a build up of dust around skirting boards and especially around the castors on the beds - this really wouldn't be too difficult to sort as the beds easily move.
The parking at the cottage is challenging, this should really be outlined in the information, we struggled to park our large 4x4 (probably fine for smaller cars); had we been aware, this would have affected our choice of cottage.
This didn't spoil our week but felt it should be noted that the cottage could have been cleaner. We won't use this cottage again (purely due to it's parking) but would look at others.
Thank you for explaining what you have done in response to this feedback. We are very happy with your actions.
We are planning on replacing the fridge as we have had problems with the freezer section previously. If we are able to order it and have it delivered would we able to arrange for one of you to attend the property to take delivery? We will discuss timings with you in good time.
We will look at the oven trays when we are there at Christmas and make sure there are good serviceable ones in place.
Sykes owner relations
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