Rothay 18

26 Customer Reviews

• "A fantastic, well equipped, comfortable apartment with just a short walk to the centre of Ambleside."

  We spent all our days out hiking and exploring without any need to jump in the car due to the apartment's great location. Due to unprecedented heavy snow we had to extend our stay by a night as the roads were impassable. The apartment owners and property management company were fantastic and extremely helpful throughout, I can't thank them enough. They turned what was a somewhat stressful situation into a great and memorable end to our trip.

  Thank you for your kind review Thomas. We were pleased to have been able to help when you were stuck there in the snow, although based on your stunning pictures, we were pretty jealous not to have been there ourselves! Property Owner

  Reviewed by Thomas5.0★Nov 2023

• "The property was lovely just what we needed."

  The first day a deer walked by the patio door and sat on the grass K Denton

  We are delighted you enjoyed your stay and appreciate it that you took out time to review. However we are not sure our gardener will share your thoughts about the deer!! Property Owner

  Reviewed by Sue5.0★Sep 2023

• "Fabulous property, spacious, light, geat views, quiet, everything you could need, great location although very steep path leading up from the town."

  I asked 2 questions before our stay which were never answered. Is there a freezer? A small icebox in the fridge. Are there blackout blinds in the bedroom? - yes

  Hi Janice. Thank you so much for your glowing review! We are delighted you enjoyed your stay but disappointed you did not receive a response from our agents. It is our intention to communicate directly with guests in future to provide further information and to give another contact point to resolve any queries. Thank you for staying with us. Frank and Lesley (owners) Property Owner

  Reviewed by Janice5.0★Sep 2023

• "What a beautiful apartment!"

  Amazing views across the hills and over the town. Everything you could want for a restful stay, comfy beds, well- equipped kitchen area, Fire stick to use with the tv. Peaceful location with private patio area to enjoy the sunset over the fells in the evenings. Some general noise from the traffic through town and the pubs below but not beyond closing time. Ambleside has lots of great places to eat and even a cinema as a rainy day option. Great place to explore the Lakes, lots of walks from the apartment and short drive to lots of beautiful places close by. Hope to return again for another restful stay.

  Hello Janet Thank you for taking the time to write a review. We are delighted to read that you had a restful stay and that the apartment was to your liking. We very much hope that you will visit us again. Kind Regards Frank and Lesley Property Owner

  Reviewed by Janet4.7★Aug 2023

• "Lovely Apartment suited our needs perfectly."

  The only gripe was upon arrival the key lock didn't work and it was very difficult to contact anyone to sort, I was on hold for 45 minutes before speaking to someone who kept asking if I was definitely using the latest email (I felt they didn't believe me). They eventually then transferred me to someone else who agreed to contact maintenance. In the meantime our Tesco delivery arrived, so this presented a challenge as we couldn't get into the apartment, Around 5.30pm. Eventually the maintenance man arrived who also couldn't get in, so had to give us his spare key. So we had to share the key, which wasn't ideal as there were four of us going out at different times having to hide the key etc. By Wednesday we noticed the key box had been fixed (smell of wd40), nobody told us but at least it was fixed. We had a really nice week and this was fairly minor, but felt it should be communicated.

  Thank you for your largely positive review Michael. We are very sorry about your problems accessing the key, which fortunately has never occurred previously, but that is of no comfort to you. You should certainly not have been kept waiting for a response as long as you were, particularly as there were options available to enable you to access the apartment had we been made aware. We will take this up with Sykes but are pleased you still enjoyed your visit Property Owner

  Reviewed by Michael4.1★Jul 2023

• "Great stay, would have been good to know we could have used visitors parking for the second car"

  Thanks for your kind review Fiona. We do provide details in our notes and a second parking permit but only for occasional use. The extra four spaces in the car park are only available on an ad hoc basis and we cannot guarantee availability, so do not advertise them. Property Owner

  Reviewed by Fiona5.0★Jun 2023

• "Great apartment and location!"

  We had a fantastic week and would highly recommend and book again

  Hi Suzanne. We are delighted you enjoyed your stay and really appreciate you taking the time to give your lovely review Property Owner

  Reviewed by Suzanne5.0★Mar 2023

• "Had a lovely stay here for our second time, small issue of hot water resolved from last year."

  Highly recommend staying here and we will be back again, lovely views from apartment and small walk to the village.

  Hi Craig. Pleased that you enjoyed your return visit and appreciate you taking out time to post a positive review. Hope to see you return soon Kind regards. Frank and Lesley Property Owner

  Reviewed by Craig4.4★Nov 2022

• "We had a very enjoyable stay."

  The views from all aspects of the property are beautiful. Being such a short walk from the centre of Ambleside was a bonus. The only negative comment is that we found the sofa and armchairs uncomfortable. However, would definitely book again.

  Hi Lynne. Thank you for your kind review. We do appreciate feedback and are delighted that you enjoyed your visit. The leather suite certainly polarises opinions, as we often receive positive comments over how comfortable the seating is, but you are not the first to find them uncomfortable! However it is our intention to replace the two armchairs with a traditional two seater sofa this winter so hopefully everyone should find somewhere that suits in future! Hope to see you again. Kind regards. Frank and Lesley Property Owner

  Reviewed by Lynne4.4★Oct 2022

• "We have stayed here many times before and continue to be most impressed with the property and facilities."

  Hope to visit again soon.

  Hi Val. We are delighted you enjoyed your return visit and appreciate our efforts to continually improve the place. Hope you can visit yet again soon! Kind regards. Frank and Lesley Property Owner

  Reviewed by Valerie5.0★Sep 2022

• "The only thing we missed was a washing machine"

  Thanks for the positive feedback Simon. We do have an arrangement with Lakelands Owners Club next door to use their full laundry facilities including powder/conditioner etc for a small fee payable at their office Property Owner

  Reviewed by Simon4.7★Jun 2022

• "The toilet had not been cleaned thoroughly and I was unwell on the second day ."

  I was up in the night with gripping pains and the runs and had to stay in most of the next day . We booked last summer and paid top rate , we know the price went down . We accepted this but the huge disappointment was to find the swimming pool a building site . There was only two of us and we had booked this flat for the pool. I have written to Heart of the Lakes but have not yet received a reply .

  Hello. We are extremely concerned that you did not receive a response from Heart of the Lakes. This is unusual and we are making our own enquiries as to what happened. Turning to your specific comments. Pricing is purely dictated by market forces and we do keep an eye on other apartments of a similar nature and are confident that the rates charged are in line with, if not lower than others, particularly being a larger than average two double bedroom, two bathroom property. We are making enquiries as to the circumstances why you felt one of the toilets was not thoroughly cleaned, which again is a comment we have never had before, expect on one occasion when due to an administrative issue the whole property had not been cleaned. As far as the pool is concerned, this has not been open since 2019 and has no connection to our property. We had an arrangement that our guests could pay a sum directly to the time share property in the adjoining building, which is an independent company, but in 2019 it was temporarily closed due to a building issue. Our reference to it specifically stated it was by arrangement with Lakeland Owners Club and only subject to availability, and all references to it was removed from our website in July 2021 when it became known that major rebuilding may be required following a new planning application, and subject to funding. The building site, to which you refer is purely access scaffolding on the next door building required for external wall repairs and decoration, but this has no connection with us nor in our opinion does it impact on our apartment as is not directly adjacent. We are sorry that your stay fell short of your expectations. Property Owner

  Reviewed by Janet2.2★May 2022

• "Lovely property, have stayed here several times."

  Convenient location. Evening meal on the patio a real bonus when weather permits.

  Hi Val. Thank you for your kind feedback. We are delighted that you continue to enjoy your holidays with us and look forward to your next visit later this year Best wishes Lesley and Frank Property Owner

  Reviewed by Valerie5.0★Apr 2022

• "We had a really lovely week at the property."

  It was clean and well laid out. Easy to get to and convenient parking; although the spaces are very tight, it didn’t cause any problems. It’s in the perfect location; just a short walk into town and access to many walks without needing the car. The views from the apartment are stunning and a shame we didn’t get to sit in the little garden. Our only very tiny issue was the symbols on the buttons of the storage heater in the sitting room have worn off so was difficult to work out how to lower the temperature. We turned it off in the end as it wasn’t needed because the apartment stayed very warm.

  Hi Suzy. Thank you for the complementary feedback. We are delighted you enjoyed your stay. We are sorry you had an issue with the heater in the lounge. It isn't actually a storage heater, but a panel/convector heater to provide extra heat when required. There are full instructions with illustrations as how it is controlled, and what buttons are for, in the information file, but apologise if this wasnt clear and hope it didnt impact too much on your stay. PS. New heater installed with remote control to replace it Property Owner

  Reviewed by Suzy4.4★Apr 2022

• "As a first time user of Sykes cottages I was thoroughly impressed, I would happily recommend your services based on my experience."

  Thanks

  Reviewed by Mark5.0★Mar 2022

• "Well situated and perfectly equipped"

  Reviewed by David5.0★Mar 2022

• "This property was excellent, everything you needed was there, the small welcome cleaning box was great."

  . Great views, excellent position to town yet very peaceful. The bedrooms and bathrooms fab would recommend this place to anyone and I would book the same place in the Summer cos I didn't get the opportunity to sit out on patio due to weather but in nicer weather the views would be lovely.

  Hi Barbara, thank you so much for your kind review. We are so pleased that you enjoyed your visit to our apartment and hope you are able to return in the Summer. You are certainly right that in good weather it is quite magical sitting on the patio on a summer evening with a glass of wine with the spectacular views. Property Owner

  Reviewed by Barbara5.0★Feb 2022

• "Very enjoyable stay in a well situated and well appointed, comfortable property."

  Wonderful views over Ambleside and hills. Would reccomend.

  Hi David. Thank you very much for your kind review. We are delighted you enjoyed your stay. Lesley and Frank Property Owner

  Reviewed by David5.0★Jan 2022

• "The apartment hadn’t been cleaned ."

  After we called the cleaner turned up at 6pm . We had all had a drink so couldn’t drive back home so with no offer from the company of alternative accommodation (offer was one free drink in the village while cleaning took place ) we had little choice but to stop . We all spend the next few days taking COVID tests . Company’s offer ? Late check out on the final day .. absolutely disgusting this could happen in the current climate

  Thank you for your feedback. Heart of the Lakes manage Rothay 18 and undertake the cleaning on behalf of the owner, unfortunately due to a breakdown in communication the apartment was not serviced before your stay. We remedied this as soon as we could, agreed to pay for drinks whilst the property was serviced and agreed a late checkout. We sincerely apologise for the disappointment this has caused to your holiday but trust that the remainder of your holiday was enjoyable. Property Owner

  Reviewed by John2.2★Dec 2021

• "Fantastic stay for me, my partner and our 16 month son."

  All round a good experience, great location, just a slight up hill walk back to apartment. Great location, Ambleside itself is beautiful and plenty of beautiful places a few minutes drive away too. Had a few problems with bathing the little one of an evening as hot water seemed to run out but all in all we would definitely go back.

  Hi Craig. Thanks for the great feedback. We are delighted you enjoyed your stay. Sorry to hear about the hot water issues, which were due to an issue with timers and hopefully now resolved. Property Owner

  Reviewed by Craig4.1★Nov 2021

• "Lovely cottage, perfect location, but the hot water supply was inadequate."

  The water temperature was set really low so there was not enough hot water for 2 showers each day. For a walking holiday in particular this was a serious defect. Sykes were no help.

  Reviewed by Elizabeth4.1★Oct 2021

• "A great apartment, great location."

  We have visited this place during the same week for the past 3 years and always had a lovely time. Putting the price up by by over 300 pounds a week for next year smacks of profiteering and means we won’t visit again.

  Reviewed by Michelle4.1★Oct 2021

• "Lovely clean well supplied property in a central location."

  Thank you so much for your kind feedback. We were delighted to see you returning to our apartment for another visit. Property Owner

  Reviewed by Valerie5.0★Sep 2021

• "We had had a lovely time at Rothay 18, however, on arrival at 4."

  20pm we found that our parking space was occupied by your cleaning contractor and we couldn’t get the key safe at the patio doors to open with the number provided, fortunately a very kind neighbour who saw us struggling let us in to the building where we were able to access our apartment. The parking space was not vacated by the contractor until 5.30pm. My partner has never before experienced these issues with her dealings with Heart of the Lakes before but we feel this hopefully is just a one off problem and will still be holidaying with Heart of the Lakes in the future.

  Thank you so much for your positive feedback and we are pleased that you enjoyed your stay. The keysafe for the patio doors was only fitted as a temporary measure for a few weeks during the Covid 19 restrictions earlier in the year as the communal door in the Atrium could not be used. We assume that you did not see the revised information sent to you as you should not have been aware of this keysafe. We apologise for any inconvenience. A new pin operated lock and a new Atrium door is being fitted to the complex and will be the main way to access the apartment which is much more convenient. Property Owner

  Reviewed by Michael4.1★Sep 2021

• "There was an issue with the water pressure, a quick call to the team and someone came out and sorted it the same day."

  Thank you for your very positive feedback. We are sorry you experienced the issue with the water pressure but pleased it was quickly resolved. I assume that this was just one of the main water stop taps in the cylinder cupboard that had not been fully opened. Property Owner

  Reviewed by Fiona4.7★Aug 2021

• "Lovely place, great views, good bathrooms and close to center of Ambleside ."

  Very quiet when we went so not sure how noisy it might be when things get back to “normal”. Only niggle, the rock hard bed

  We are delighted you enjoyed your stay and gave this very positive feedback. We can confirm that the king size bed mattress has subsequently been replaced. Property Owner

  Reviewed by Timothy4.7★May 2021

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