"Waterfall should have been a lovely property - lots of space, nicely furnished and great location."
However, the heating was beyond hot and never went off. We had to turn most of the radiators off in the property. We also had significant problems with a fire alarm that went off for no reason - leaving us needing to call out the fire brigade twice. We were worried that it would trip again for the remainder of our time at Waterfall. Lake lovers took their time to partially resolve the issue
Reviewed by Anne3.8★ Mar 2024
"We needed some instructions for the Electric Hob."
We contacted Sykes by phone when we could not get the Hob On and a very polite gentleman said he would contact somebody and they would call us or visit the property the following morning. We did not receive any further contact from the Sykes team and had to use our own initiative by searching the internet for Hob operating instructions. It was disappointing that nobody checked in with us to ensure we were able to prepare a Christmas dinner.
So please prepare some clear simple written instructions for the Hob and place them with the oven instructions.
Reviewed by Andrew5.0★ Dec 2023
"When we arrived the property had not been cleaned."
I know these things happen and the problem was addressed very quickly once I informed you.
It was just one of them things but it was difficult trying to explain this to my 3 young grandchildren.
I’m just giving you honest feedback back.
This was not your fault and would not put me off booking again.
I use lakelovers a lot as you will know if you look at your history.
Cheers
Bryan.
Thank you for your understanding and honest feedback. May I apologise profusely for the inconvenience of finding the property not ready for your arrival. I am so sorry but am glad to hear that it would not stop you booking again and I do hope you had an enjoyable stay.
Property Owner
Reviewed by Bryan3.4★ Aug 2023
"Beautiful location and accommodation far better than expected."
We will be returning - thank you.
Reviewed by Paula5.0★ Aug 2023
"Lovely accommodation, very spacious."
Clean, and very comfortable. Loads of room.
Lovely to hear the falls from the sitting room window.
Reviewed by Claire5.0★ Aug 2023
"Generally it was a great property, shame there was no outdoor space."
Could have been cleaner, Spiderwebs and Windows not very clean, waste bin was horrid, and found three chipped / Cracked glasses (could have been hidden by previous users).
Hand shower head holder is fitted upside down, so will not tilt forward, easy to fix.
When we arrived all the Windows and Veluxes were open, considering it was raining heavily the house was quite wet and very cold.
Plenty of space for everyone to socialise.
Thank you for your feedback and I am sorry that you found the property cold and damp on arrival and for the other issues you listed. I do hope however that you enjoyed your stay.
Property Owner
Reviewed by Peter4.4★ Jul 2023
"Just a little bit hard to find."
Quite close to town but a bit of a climb back.
Reviewed by Robert4.7★ Jun 2023
"Lovely stay, clean and well equipped."
The waterfall gets very warm in hot weather. We were disappointed that keys for the safety catches on the windows in the lounge weren’t available. It made it a struggle to cool the living area. When we arrived the draw to the washing machine couldn’t be opened (blocked by trim under the worktop). We still used the machine by pouring liquid directly on clothes. On the last day the bottom of the machine shifted forward and needs attention. We called and advised lakelovers. It’s my second time in waterfall and I would use again.
Reviewed by David4.4★ May 2023
"An excellent location to go and explore this beautiful part of the country."
Perfect accommodation for 6 people, well equipped and set up for family fun. I would highly recommend this Appartment.
Thank you for your comments, we are so pleased to hear that you enjoyed your stay.
Thank you.
The Lakelovers Owner Relations Team
Property Owner
Reviewed by Nathan4.1★ May 2023
"Lovely property providing all essentials."
beds very comfortable. nice views of the falls. nice touch with the wine and the card from the owners . only problem is the parking which is quite tight- hence scraped my car. not clear where 2nd parking space is however there is visitors space adjacent to other properties nearby. bear in mind if you take a dog there is nowhere to let rhe dog out other due to veing a 1st floor property, we used the nearby falls area. The property is on a steep bank we all managed it! however would not be suitable for anyone with walking difficulties. Ambleside town 5 min down the bank. overall enjoyed our stay. Thankyou :-)
Thank you for your feedback and we are glad that you enjoyed your stay!
Property Owner
Reviewed by Wohida4.4★ Mar 2023
"A great spot for our weekend stay in Ambleside."
The apartment was very comfortable with a well-equipped kitchen and modern bathrooms. It was spotlessly clean. The Falls development is lovely and is a 10 minute walk from the town centre, so ideal for visiting the shops/restaurants in Ambleside and as a base for exploring the local area.
Thank you for your kind comments. We are glad to hear that you enjoyed your stay. We hope to welcome you back again.
Property Owner
Reviewed by Helen5.0★ Mar 2023
"Well located - peaceful but convenient for town with car parking for 2 cars!"
Thank you for your feedback. We are glad to hear that you enjoyed your stay, and we hope to welcome you back.
Property Owner
Reviewed by Martin5.0★ Feb 2023
"Very disappointed to find a poor standard of cleanliness throughout with dirt hair and toilet tissue on the bathroom floors especially under wall mounted toilets and behind toilet doors."
Smelly stained sofas covered in debris and hair. Carpets that were vacuumed with a full hoover bag which needed emptying so nothing is picked up and left a lingering foul smell. Food and debris under beds and sofas. The bedding in two out of the three bedrooms was stained and cobwebs in both bathrooms. A real shame becuase the location space and experience could be five stars if the cleaning was undertaken to an acceptable standard. We reported this to lakelovers immediately who were quick to respond, however they had to chase the owners which took a week and by that time we had checked out. Our 4th stay in Ambleside in the last 12 months and we will not return to Waterfall.
I am so very sorry that you had this experience at our property. We take these issues very seriously and have given your feedback to our cleaning company so that they can ensure that this does not happen again. We do hope that you managed to have an enjoyable time in the Lake District despite this. Once again our heartfelt apologies.
Property Owner
Reviewed by Kevin1.9★ Jan 2023
"We had a lovely time at Waterfall!"
Will definitely recommend to others. It was spacious and the location was great!
Thank you for your lovely feedback and we are so glad you had an enjoyable stay! Happy New Year!
Property Owner
Reviewed by Laura5.0★ Dec 2022
"Christmas 2023 had a lovely stay."
The apartment was warm and spacious. The beds were extremely comfortable. Fantastic shower in the en-suite room. Great location with a short walk to the village. Welcome gifts of wine, biscuits and minced pies were a lovely surprise. Only negative was a persistent banging noise from apartment below who arrived two days before we left. Despite this we thoroughly enjoyed our stay and would definitely book again.
I'm so glad to hear that you had a lovely time at Christmas and that you found the apartment warm, comfortable and convenient. I'm sorry however to hear of the noise from the apartment below and hope that it didn't spoil your stay too much.
Property Owner
Reviewed by Patrick4.7★ Dec 2022
"We thoroughly enjoyed our stay at waterfall everything was great"
We are so glad to hear you had a good stay at Waterfall! Happy New Year!
Property Owner
Reviewed by Peter4.7★ Dec 2022
"We really enjoyed our stay."
The apartment was in a fabulous location and we had no issues at all. Would definitely return. However, I really don’t think this property had been deep cleaned. There was a large cobweb in the living room, and this was pointed out on one of the reviews. The floors could have done with a clean as well as the window in the kitchen. We still really enjoyed though and will return. Thank you
Reviewed by Jean4.4★ Nov 2022
"Not really suitable with a dog."
No outdoor space to let the fog out. Parking not very good either.
Reviewed by Sarah4.4★ Oct 2022
"The cottage was very spacious, great location and had everything we needed."
One small thing to note was some thick cobwebs that had clearly been there for a while and missed when cleaning. This didn’t detract in any way though for an excellent stay.
Thank you.
Thank you for your feedback and we’re so glad you enjoyed your stay! I can only apologise that it wasn’t quite cleaned to the required standard and will ensure that this feedback is passed on. We hope you will visit again in the future!
Property Owner
Reviewed by Kevin4.7★ Sep 2022
"Wow! This property is amazing no expense spared."
This property was spotless the bed was so comfy too, will be coming back.
Thank you for your wonderful feedback! We’re so glad you enjoyed your stay and look forward to welcoming you again!
Property Owner
Reviewed by Sarah5.0★ Sep 2022
"The boiler broke down during our stay."
Maintenance came straight away and assured us that there was an immersion heater so we would have hot water. That was not the case and there are no electric showers so we went 2 days with no hot water which was highly inconvenient. It took British Gas 2 days to get to us to fix the problem.
May we suggest you provide alternative heating or take out better breakdown cover for future guests comfort.
May I offer our sincere apologies for this inconvenience and I do hope that you were able to enjoy the rest of your holiday despite this.
Property Owner
Reviewed by Melanie5.0★ Aug 2022
"Everything as described but a lot better than the pictures."
The location is stunning and parking right outside. Easy walk into the town, would highly recommend to anybody
I am so glad that you enjoyed your stay in Ambleside!
Property Owner
Reviewed by Alan5.0★ Jun 2022
"Have been staying in Ambleside for many years."
Absolutely loved this apartment.
Very clean
Good standard
Great location
Will definitely be back.
Thank you for your lovely feedback! We’re so glad you enjoyed staying at our apartment in Ambleside and look forward to welcoming you back!
Property Owner
Reviewed by Richard5.0★ May 2022
"The property was well kept & modern."
We felt it was better than what was advertised. A picture of outside would also be good.
Thank you for your feedback and we hope you enjoyed your time in Ambleside.
Property Owner
Reviewed by Gillian4.4★ Apr 2022
"On arrival at the property there was no heating or hot water with the boiler not firing, the TV did not work and one velux window in the lounge was broken (did not fully close) and blind was broken."
Overall we had a pleasant stay and can see it is a well equipped apartment and very comfy beds, nice bathrooms, well equipped kitchen etc. Maintenance team did come quickly and we found them very helpful and although their first solution didn't last very long, we were able to relight the boiler ourselves.
I am so sorry about the issues you had upon your arrival at Waterfall. I'm glad that the maintenance team were able to assist you quickly and I hope that you were able to enjoy your stay despite these issues. We are constantly trying to improve things at Waterfall for our guests' comfort and welcome all feedback. I'm glad you found the beds to be comfy and enjoyed these other aspects. We do hope you will return to Waterfall again.
Property Owner
Reviewed by Jennifer4.1★ Feb 2022
"Amazing location, short walk into centre of Ambleside, all you need in a self catering apartment and more, comfy beds."
Would definitely recommend.
Reviewed by Samantha5.0★ Sep 2021
"Due to the accommodation allowing dogs, found that a through hovering of carpet had not been carried out."
Ended up with dog hairs over clothes and furniture. As a hover was in the accommodation I used this and this resolved the problem. Apart from that the accommodation was excellent.
Reviewed by Jennifer4.7★ Sep 2021
"Absolutely superb!"
Delightful and very comfortable accommodation in a very convenient location. All the mod cons plus a few extra luxuries. We could not have asked for more. Thank you!
Reviewed by Hugh5.0★ Aug 2021
"We all had a lovely stay at Waterfall Cottage in Ambleside."
The huge double bed in the main bedroom was incredibly comfortable! The short stroll downhill into Ambleside, with it’s shops, cafes and restaurants, was a real bonus. The only slight shame was a lack of any outside space, but we loved the sound of rushing water from the falls at night. Our family of 5 would definitely recommend this Lakelovers Cottage to friends and family looking for a central stay in the Lakes.
Reviewed by Nicola4.7★ Aug 2021
"The apartment was lovely and clean and in an excellent location."
Rooms were all a good size and everything we needed was provided. A couple of very small issues. For some reason the temperature of the showers could not be altered regardless of which lever was turned. It was either very hot or nothing. Also the towels provided had a bit of a nasty, damp smell to them, like they needed to be rinsed and treated with fabric conditioner. Apart from that, everything was great.
Reviewed by Howard4.7★ Jul 2021
"Superficially the apartment was clean but dishwasher had been left full of dirty ..."
Superficially the apartment was clean but dishwasher had been left full of dirty plates and food with broken glass sitting in the filter , it needed salt and rinse aid which I sorted , crumbs in toaster and on worktop , dirty pans in cupboard too wasn't great but apart from that everything was ok
Reviewed by Darren3.1★ May 2021
"Everything including the weather was perfect."
I liked the position of the property a very pleasant walk into Ambleside.
Mrs ReedMay 2019
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