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"The cold day we arrived there was no heating and the property owners were not ..."
The cold day we arrived there was no heating and the property owners were not availableNo way to turn on heating No instructions about heating Very remote almost inaccessible on narrow lane
We are always available on the 2 mobile numbers available to guests. Voicemail messages were left on a landline when nobody was at home. If contact was made to the above numbers then your issues would have been resolved straight away.
My family have lived here for 50 years and have not had any access issues. Property Owner
Reviewed by FrancisNov 2021
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"A wonderful place to visit with beautiful views."
Very friendly and helpful owners. Well organised. All facilities as we are home. We enjoyed Fireplace indoor & BBQ outdoor. Hope to visit again!!!
Reviewed by MudassarOct 2021
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"On arrival we found the property to be damp and musty, despite the central heating being on."
The WiFi did not work and the bed and pillows were uncomfortable and damp. The heating went off at 8.00 p.m. and the property has no control for heating and water.
The lighting was dim and the kitchen was poorly equipped.
The standard did not approach the 4 tick Sykes rating that we have become accustomed to. In reality it did not approach the 3 tick Sykes rating of properties we have used.
We left after one night but fortunately received reimbursement for the remainder of the week.
Reviewed by KeithOct 2021
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"The owner was exceptionally friendly and very helpful for walks in the area."
A good quiet base to visit a lovely part of the country.
Reviewed by piersJul 2021
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"Great little place for a weekend hideaway"
Reviewed by JenJul 2021
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"There was a problem with hot water."
We had no or very little hot water every evening. We pointed this out to the lady owner and she told us there was nothing she could do about that. She suggested we had a shower instead of a bath. We found that quite rude. We purposely booked a cottage with a bath so that we could have a recovery bath after our long cycle rides. We were also unable to get hot water out of the kitchen taps so could not wash up when we wanted to. The cottage was clean and in a lovely situation but it certainly didn’t warrant a 4 tick rating. The birds were quite uncomfortable and the pillows were very poor. We generally find Sykes 4 tick accommodation of a high standard .
I wasn't aware that you particularly wanted a recovery bath after cycling which is why I suggested a shower. I spoke to you on the first evening of your stay when you stated that the flow of water was slow. I am not in a position to alter water pressure as it flows from our natural spring.
If, however during your stay you would have mentioned you required more hot water I would of course have been happy to provide it.
Our properties have all been inspected by Visit Britain and have all been awarded a four star rating Property Owner
Reviewed by DeborahJun 2021
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"Nice restfull holiday, great views,, good restaurant near by, and small town ..."
Nice restfull holiday, great views,, good restaurant near by, and small town about 3 miles away,, great base to explore from,,,
Reviewed by PatrickOct 2020
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"Great to be, away in a, safe environment in Covid times!"
Reviewed by KaySep 2020
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"Very homely cottage."
Quite and peaceful.. Everything provided for comfort and convenience. Owners very friendly and helpful
Reviewed by PeterJun 2019