"Well appointed, good size cottage."
Very clean on arrival and with a welcome basket of basics. Dual fuel burner is lovely and definitely needed after the torrential rain every day of our week away. All in all, a good place to stay.
"This property is perfect for a couple looking for a short stay to explore the area."
The property had everything we needed in order to cater for ourselves and a small dog
"Lovely cottage and brill location."
If you have children there is a farm out the back window so my son was obsessed with watching the tractor and the quad bikes the farmer used to ride around on. Only negative comment is about the water and heating system. The bath used quite a lot of hot water so you couldn’t have it very full before the water started running cold however the shower was always lovely and hot. This did not effect our holiday at all and we would defo book again. The owners have everything you need in the cottage such as towels, tea towels,cleaning sponges, dishwasher tablets etc.
"We thought the cottage was well located."
Very clean and had all modern amenities. Bed linen and towels were provided and we had a welcome pack of beverages, biscuits, small pots of jam etc. We enjoyed our stay and would fully recommend the cottage.
"Great location for the Lake District and the Yorkshire Dales."
"Absolutely loved Cabinteely."
It's in a brilliant location to explore the lakes, the dales and the north pennines. The house itself was perfect, had everything we needed and was a high standard of cleanliness. The garden was secure for our dog to run around in, and they kindly provided an outdoor drinking bowl for him. There's also a lovely walk on the doorstep that we found using an OS map. Would highly recommend and hope to visit again soon!
"Our experience of Cabinteely was not great at all."
My husband and I rented it for 28 nights as we needed somewhere to live in May 2021 as we finalize a house purchase in the Lake District. I also work from home and so the second room was a space where I could put a mobile desk and have some quiet.
To sum up our stay, we checked out after eight nights of trying to make it work for the following reasons.
The internet is abysmal, unreliable, and super slow—download speed of 3Mbs and upload speeds of 0.4Mbs. I had to purchase mobile wifi data at additional expense to be able to keep working.
The gate is a real problem, as you will read in other reviews. It requires brute strength to unclip, and then one has to lift to open and close and drag through the gravel, in our case, mud.
Photos are deceiving. On the photographs, it looks quaint and well-appointed, and it is comfortably appointed. The challenge, however, is it's tiny, dark, and felt rather gloomy.
Granted, we arrived in a cold spell with lots of rain. As such, we relied on the heating. The challenge here is that the owner needs to regulate it for you from his app, so you can only request that and then switch it on or off. Also, the fireplace is old and does not generate much heat nor work adequately.
While we have no issues with the bustle of farm life traffic, the noise was a problem at points. The cottage is also across the road from the local ambulance service. Should they be on call at night, you will hear their sirens.
Unbeknown to us when booking, a massive 40-foot trailer is parked on the road leading to the farmer's property. The trailer is a permanent fixture (we think the farm uses it for storage) and is in your direct view from the kitchen and, notably, the garden. But, unfortunately, it completely blocks out the country views. It's dreadful and unfortunate.
Bed linens and pillows were tired and felt a bit like a hostel bed vs. something a lot more comfortable. We had a terrible sleep all eight nights.
Wallpaper coming off the wall, marks on radiators and window sills, toilet seat loose, various aspects of decorating were not up to scratch.
On the plus side, while we stayed there, the TV broke and was replaced the next day. The caretaker, Steve, and his wife were very helpful and responsive when we needed something or had a question. The kitchen is well equipped despite being tiny.
The whole experience was stressful, so we decided to leave, knowing we had paid upfront. However, following up and citing our reasons, the owners refused to meet us somewhere in the middle and refund even a portion of the unused stay. Instead, they said we should have given them a chance to rectify the issues. Unfortunately, there would be very little they could correct given the list above during our stay, and it would have disturbed the stay had they tried.
It certainly left a sour taste in our mouths. As the staycations are on the rise in a post-pandemic world, it is unfortunate that companies like Sykes and owners like Cabinteely are taking advantage of low supply and high demand so when situations like this occur they are completely inflexible. And, unfortunately, the prices do not represent the value. Cabinteely was certainly not worth the 1,800 GBP they asked for the month's stay. However, we did get our 150 GBP good housekeeping deposit back.
This review stands out amongst the other reviews and I trust other readers will see this review for what it is. For the most part it is highly inaccurate exercise in nit picking that has made mountains out of mole hills in an attempt to get a refund. We are not opposed to refunds we recently refunded a guest who had a family member in hospital.
Lets be clear about the motivation for this review. The customer made a mistake in choosing a property that was not suited to their needs. After booking it for a month they felt it was not suited to them and tried to make us pay for that mistake by requesting a refund.
We refused as it would have been unlikely we would be able to re let those weeks at such short notice. The customer enquired about the Wi-Fi some weeks prior to arrival and did her own research and messaged my wife to say she was happy to go ahead as she felt after her own research it would be fine for her needs.
We have had a jockey wheel for the 5 bar gate ready to fit since the start of the lockdown. As the customer has been living in Dubai she may not be aware that we have been unable to leave our county until recently as we live in Lancashire. However the 5 bar gate while needing attention is by no means impossible to open and close. I am disabled and my wife id 5' 1' and neither of us have a problem operating the gate, though admittedly the jockey wheel will make it a lot easier.
The cottage IS small the guest knew this when they booked. It IS NOT gloomy its well lit and decorated in light colours as the pictures clearly show. I understand that coming from the sunshine of Dubai to a country village in Cumbria must have been a culture shock.
The owner Does Not need to regulate the heating remotely, though we did make some adjustments at the guests request. If the guest had bothered to read the guest hand book they would have found clear instructions on how to operate the heating system.
The fire place IS old the cottage was a farm house built in the 1700s originally. The Highlander Multi Fuel Stove is a well known and respected brand and about 15 years old which was recently serviced. Again instructions on how to operate the stove are in the guest handbook. I suspect they never read this. The stove is larger than that required for the size of house as we wanted it to be able to heat hot water as well. The Guests inability to work the stove is user error, the comments about the stove are simply UNTRUE!
The NHS Ambulance station we can do nothing about but they are not allowed to use their siren until out of the village. I don't believe this has every been raised as an issue by other guests.
Whilst the trailer is not ideal it is outside of our control however to say that it completely blocks the view of the Cumbrian Fells is Again NOT TRUE.
The bed linen is from Dunelm and the Duvet and Pillows are Fogerty and hotel standard. Not sure why they had a terrible sleep all eight nights but I suspect it has nothing to do with the mattress.
Now the nit picking really starts. Reality check:
One tiny corner of wallpaper coming away easily fixed if we had been told.
Small marks on radiators where guests have caught the paint with luggage or shoes.
Small cup mark on lounge windows sill due to guest leaving a spirit glass on it.
Toilet seat loose. First we have heard but easily fixed if we had been told.
Not sure what the vague 'Various aspects of décor not up to scratch means' So again I can only assume that this guests expectations are way in excess of what you would expect from a small cottage in Cumbria and other guests have not mentioned the décor. It was full decorated 3 years ago.
The Kitchen is small but absolutley in keeping with the size of the cottage. The guest knew this and even visited the cottage prior to arrival the size of the kitchen and lounge can be clearly be seen through the windows. Why has this been raised as an issue now? Property Owner
"The property was easy to find and was spotlessly clean."
It was extremely well equipped, although I would have appreciated a full length mirror. As has been mentioned before, the gate was very difficult to open. We gave up on fastening it other than with a loop of string.
This is a really good base for cycling, walking and touring.
"The cottage was very nice and very clean."
It is a nice area with nice walks and a good base for visiting lots of places round. We had to contact the people looking after the cottage with an issue where it said coal was provided, but they were very helpful and said this had been changed and you only had logs now, and this should have been altered on the information. We also arrived just after the time given by Sykes ( 15.00 ) and was told by the man still cleaning we should have been told the arrival time was now 17.00. The only other thing was the gate you open to put the car in, was very difficult to open and we actually cut a finger trying to lift and open it.
We did have a lovely week there, fortunately the weather was very nice for us. Brough is a nice little place, not a lot of facilities, the shop is handy and the chip shop is good although only open Friday and Saturday at the present. It was well worth walking to the castle.
The cottage was good value for the money and we wouldn't hesitate to stay there again
"Great place in quiet sleepy Brough."
Everyone’s really friendly. Lots of good walks around. Couple of pubs in the village. House was spotless.
"Lovely well equipped and clean cottage in good location for travelling to Lakes, Yorkshire and Howgill Fells."
Strange time to holiday with many places still affected by COVID 19. A Visitor Book or local info would have been useful to know what was open in the locality. Nearby Kirkby Stephen has plenty of choice for cafes and small shops. My major disappointment with the cottage is the view in back garden due to large trailer obscuring the view, also the heating system, being controlled remotely by owners was unreliable. Steve the Caretaker was very helpful but we didn’t want to keep disturbing him when it failed again. As of now the pub and ice cream/tea room are open at weekends only, may be worth enquiring direct with establishments if this is important to you before booking.
"Last minute booking, ran smoothly, lovely cottage in a lovely location."
Would come back for longer than a weekend next time!
"Brilliant little location ."
The welcome basket was a nice touch and perfect for a cup of tea on arrival.
"Heating system a little complicated even with instructions."
Farm right behind cottage was slightly noisy at the beginning of our holiday.
Bunk bed not very sturdy and a bit squeaky.
Some more storage space would have been useful.
All in all a lovely cottage! Enjoyed our stay!
"Lovely warm comfortable cottage, well done to housekeeping immaculately clean."
Stayed for the week - could easily have stopped longer. Brough and Church Brough is a super friendly village with lovely walks on the doors step - plus Castle, with a well stocked shop. Fantastic places to visit nearby by car - Barnard Castle 25minutes, Keswick only 50 minutes and Middleton in Teeside and area well worth a visit. Would highly recommend staying at Cabinteely.
"We had a very comfortable stay at Cabinteely, lovely cottage with everything we needed."
We found the location was perfect, beautiful. Local shop had everything we needed and would reccomend the village chippy. It was the first time the owners had a toddler stay at the cottage so they went out of there way to purchase a bed guard and stair gate. These were extremely useful, we couldn't have managed without them. Thank you!
"The cottage was lovely - clean and comfortable in a great location to visit Pennines, Dales and Lake District."
The garden was enclosed as stated but my dog would have been able to get through the 5 bar gate so Steve the caretaker came over and put wire mesh across it to prevent her getting out, which we really appreciated as it gave us peace of mind, the heater in the lounge wasn’t working so he brought over additional wood and coal for the stove, this was within a few hours of us arriving, so cannot fault the service provided. The cottage was well equipped, if I’m being picky the only items missing - full length mirror and table and chairs for the garden. We would recommend this cottage to anybody visiting the area.
"The location was spot on for what we where looking for."
I would recommend this cottage as it was really clean and well laid out, we sat in the garden looking at the lovely views of the hills of a morning and evenings as there is a table and four chairs in the storage shed. The large gate to the garden for car entrance has gaps between the bars so if you have a small dog it could get out however there was a roll of fine mesh in the storage shed which we tied to the gate which closed any gaps up and was fine. The kitchen had everything you could need and the bed was really comfortable, we will definitely be coming back.
"Nice little welcome pack, comfy place to stay in quiet location."
"Overall a great cottage, great location, high spec, quiet spot, only let down by an uncomfy bed (too soft) and sofa (poor back support and not facing the tv)."
That said these are down to personal preference. It's noteworthy the cottage has clearly been recently refurbished to a high standard and looks great. We struggled to get much heat from the fire, but that might be our abilities with coal!
"Extremley clean and tidy cottage."
On the down side, the cost is approx £100 per day, you could fly to Venice, have a Cruise down the Mediterainian,all inclusive, for the same cost.
"There was a noticeable absence of a wall clock anywhere in the cottage, particularly in the kitchen, and a mirror downstairs would have been an advantage."
The white walls in the living room were rather cold looking and bare of any decoration. The room did not feel very cosy.
"We had a lovely stay in this cottage."
It was clean, comfortable and warm. There was a log burner with coal but we didn’t need to use it. The bunk beds are smaller than usual but was absolutely fine for my 2 boys who are 5 and 7.