“We were called on the Wednesday ...”
We were called on the Wednesday before we were due to start our holiday explaining that the accommodation wasn't ready as they had a problem with the electrics, you were unable to find us any accommodation near to the property, we were then offered £300 towards us staying else where. We had explained our situation with regards to my son having autism and that we need to prepare him when we are going away. We ended up accepting the offer and made our own arrangements for the two nights. we were promised that the funds would in our account first thing on Friday morning so we could pay for our accommodation, this didn't happen. On our journey we received a call from one of your representatives asking us if we were on our way to Sycamore cottage we explained that we had been told we couldn't do that, when we arrived at our alternative accommodation we found that the funds hadn't come through so once again I had to call your office to ask why this hadn't been done. The next morning we received a message asking us about our first night at Sycamore cottage again rubbing salt in the wound. When we finally arrived at Sycamore cottage on the sunday the cottage was lovely but written in the guest book was a message from the people that had stayed in the cottage that weekend, so we had been told LIES the electrics were not broken, we booked this accommodation at the beginning of the year and we are very upset that we have been treated this way. Also I text the owner as on the accommodation details it was said to have a dvd, bluray, with blurays to watch here was no bluray at all and the dvd didn't have lead from the player to the tv he said that he would have someone drop one off this didn't happen. I have never experienced anything like this before and I expect better to lie to a customer I feel is unforgiveable and if the owner thinks by refunding £300 makes a difference it doesn't as he spoiled our holiday. To be honest I think he should offer a full refund for lying to us I will be emailing Sykes Customer services separately as I feel they should see the photo of the guest book.
