"Had a wonderful stay, in such a unique property with views we couldn't
stop pinching ourselves over."
Just a couple of things...
We couldn't get the main oven to work. The grill/ small top oven worked fine, the main oven may need looking at.
The toilet in the upstairs bathroom needs looking at - the cistern doesn't stop filling unless you lift the lid and manually push down the 'plug'.
Other than that everything was great. We hope to be back soon x
Reviewed by Polly4.4★ Nov 2023
"We loved staying at Cherry Garth."
The location for walking is fabulous. So many walks straight from the door and if you choose to stay in, the views are incredible from the lounge and kitchen windows. The three gates that need to be opened to reach the property have been fixed so that they open and close very easily. The kitchen is a lovely space with a good range of utensils etc for cooking. What would help is for there to be a basic range of herbs, spices and oils along with supplies of washing up liquid, wash powder and shower gel. Another cottage we stay at provides all of these and encourages visitors to top up as they use them. This works well and makes such a difference. But we will return and will remember to come armed with these next time.
Reviewed by Rachel4.4★ Sep 2023
"We absolutely love the property and location of Cherry Garth which is why we returned for another holiday there."
Even with a fair bit of Lake District rain, we still really enjoyed our stay.
However, we do feel that a few things could be improved given the high price such as: providing enough dishwasher tablets, toilet rolls, hand soap, shower gel and washing up liquid for the week; ensuring the dishwasher is emptied before our arrival; and cleaning the windows, especially the one in the kitchen so the beautiful view can be fully appreciated. The garden could also do with at least a bit of a tidy even if the larger scale groundworks cannot be completed in the near future.
Thank you for your comments. We are pleased to see that you enjoyed your stay at Cherry Garth.
As the property is self catering, a welcome pack is not always provided.
We take all comments on board.
The Lakelovers Owner Relations Team
Property Owner
Reviewed by Emma4.4★ Aug 2023
"The perfect week away."
From walking in at the start to the very last day we had the best family holiday. The cottage is in such a great location for walks, lakes and also not far from the towns and shops. We even went on the bus as it stops at the end of the road. The house was spotless and it catered for everything. The little bay window seating area was our favourite place to sit in an evening and watch th sunset. Thank you for making the cottage so homely and a great place to relax after a day on the fells.
Reviewed by Jane5.0★ Aug 2023
"Hi would like to say how much of a lovely time me and my family had here it was so relaxing and beautiful we did not want to come home after."
the views the walks the place was just perfect and spacious kids loved playing in the garden and seeing the animals around the farm also so many walks you can do around the area as well as all the lakes to play on . So just a big thank you for making my family holiday great and we hope to be back very soon
Reviewed by Ian5.0★ Aug 2023
"Great property and comfortable home to stay in."
Dudnt have any white bin liners for to put refuse in the bin so i had to untie previous ones to put the black bin liners in. Apart from that grwat holiday.
Thank you for your comments. It is lovely to see that you enjoyed your holiday.
We take your comments regarding the bin liners on board.
We hope to welcome you again.
The Lakelovers Owner Relations Team
Property Owner
Reviewed by James5.0★ Jun 2023
"We enjoyed our week at Cherry Garth, it is a lovely property in a great location."
The cottage is very spacious and comfortable. We had a few minor issues with internet connection, the tv remote control not working and being unable to fathom out how to switch on the heated towel rail in the bathroom, but aside from these everything in the cottage was fine. It is very well equipped. There are lots of walks from the door and a nearby pub serving good food. Our main criticism of this property would be the approach through three gates. We have stayed at properties with gates before and this is not a problem, but it is if they don't open and close properly! The gate nearest the house is fine, but the middle one is broken and so heavy that it was impossible for me to lift and even my husband struggled with it. The gate nearest the road also needed to be lifted and didn't have a proper catch, so had to be closed using a piece of wire each time, which was fiddly. Unfortunately, the difficult approach through these gates would deter us from visiting Cherry Garth again, which is a great shame.
Thank you for taking the time to provide us this feedback. The owner will receive a copy of this and be able to review with the farmer responsible for the gates.
We are glad that you did enjoy your stay at the property and all the area has to offer.
Lakelovers Owner Relations Expert
Property Owner
Reviewed by Susan4.7★ Jun 2023
"Fabulous property and location is excellent."
Really loved it and will definitely be back. A really special place.
Thank you for your kind feedback and we are so glad that you enjoyed your stay. We do look forward to welcoming you back in the future.
Property Owner
Reviewed by James5.0★ Mar 2023
"Very nice cottage with comfort."
. loads of space and a beautiful location..very rural settings.. support staff from both maintenance and reservation was helpful.
My family loved our stay.
Thanks a lot.
Reviewed by Ravish4.1★ Aug 2022
"The cottage was beautiful and had everything we needed."
We had the perfect family holiday and would love to return one day. The only thing I would say is the outside bin situation is a problem, they were overflowing when we arrived and by the second day local dogs had pulled it all out onto the floor and were rifling through to get at any food items.
Reviewed by Charise4.7★ Aug 2022
"Cherry Garth is a highly recommendable place to stay - you immediately feel at home there."
A plus are also the wonderful pictures/prints which decorate the house. We will always love to come back.
Reviewed by Martina5.0★ Jul 2022
"Very sorry to have to list the things which weren't up to scratch with this cottage which is in a beautiful location: Broken gate, outdoor rubbish bin overflowing, dirty walls inside, dirty windows, garden building site view from lounge and bedrooms, poo in the toilet, used tissues in waste bins, plastic bottle behind sofa, so many flies, cobwebs, cigarette butts around garden bench, oven doors smeary, TV not connected to ariel, frayed and worn towels and oven gloves, no dishcloth, microwave settings illegible."
Hello and thank you very much for your feedback which we have been looking into. We apologise sincerely for these issues which impacted on your stay and would like to respond point by point including what had been done to address them:
1. We have organised a deep clean of the cottage to be carried out immediately and the cleaning company is taking additional steps to ensure the right quality control of future weekly cleans. The company we use are very experienced and care about the service they provide so the kind of issues you experience shouldn't happen and we apologise.
2. The issue with the gate is being looked at by Lakelovers maintenance. It's a bit hard to open and close at the moment and we appreciate that can be annoying.
3. The landscaping work being done on the side of the house shouldn't impact guest at all - the garden itself is unaffected and this is just about making the place even nicer by bringing what was previously just a wild area of brambles into a an extension of the garden. The views and garden are all to the front.
4. Flies are always an issue in the lake district - we're in a farming community in Hartsop and so they will always be around. We use fly swatters if we need to which are provided but normally our guests don't find it really a problem.
5. The TV system in the lounge is connected to satellite tv and also via WiFi to streaming services and catch up TV. This is working fine and was recently upgraded. The small TV in the kitchen can be a little difficult to operate however and we are looking into upgrading that too.
6. We've also communicated the concerns about towels which we've always found to be of a good hotel quality in the past so will continue to keep an eye on that.
Please do continue to provide any feedback on issues however small so that we can deal with them as they arise.
Property Owner
Reviewed by Anna2.8★ Jun 2022
"Thoroughly enjoyed our stay at Cherry Garth, it is a great property."
Reviewed by Eleanor4.7★ Apr 2022
"Cherry Garth is a wonderful property in a great location with stunning views."
The property is in need of a good clean and general spruce up it is looking a little tired. We had 3 problems with property two of which were preventable had proper checks and maintenance been carried out. On our first night the downstairs lights tripped a call to lake lovers and a maintenance man was sent around quickly to repair the problem, excellent service thank you.
The other problems were blocked drain in the downstairs shower and no cold water in the upstairs shower, both showers out of use, not good.
Once again a maintenance man was sent promptly and problems sorted.
In summation Cherry Garth is a wonderful property to which we will return but please spend some time and money to bring the place back up to scratch.
Thank you for your feedback. We take these points very seriously.
As noted against another comment, unfortunately during the Covid lockdowns we had a real problem with cleaning and maintenance arrangements which have now been resolved.
We take great pride in keeping Cherry Garth clean and everything well-stocked and working perfectly and are sorry that this wasn't what you experienced.
Our new cleaning team have really turned things around and things are back to the state that they should always be. Hopefully you will be able to experience that and the beautiful location and views on a future stay.
Property Owner
Reviewed by John3.4★ Nov 2021
"I was worried about staying at Cherry Garth having read some of the previous reviews."
In fact I phoned Lakelovers up twice to ensure that all the beds would be made and the place would have the necessary equipment. We also took our own towels, cooking equipment and mugs because of previous reviews. We did not need them. Cherry Garth was clean, well equipped (one or two more mugs wouldn’t go amiss) and an absolutely amazing location. There were one or two tiny issues with lights but waking up in the morning in the heart of the Lake District to the wonderful views from the cottage was priceless. Thank you to Lakelovers for listening to my concerns (which weren’t founded). This is a great holiday home in a great location.
Thank you for your feedback. We're so happy you enjoyed your stay. It really is a special place and we want every visitor to have the best possible experience.
Property Owner
Reviewed by Derek John4.7★ Nov 2021
"Cherry Garth is a lovely house, and we thoroughly enjoyed the surrounding hills and lakes, but there were a few niggles."
I was surprised that previous reviews hadn’t been acted on as several mentioned some of the following issues. In terms of accessibility, the first gate leading up to the property is very hard to manoeuvre. We’re fit people but often struggled. I realise that it’s a shared gate but if a property is to be truly accessible to all, then this needs to be changed. Secondly despite being a self catering property it’s missing basic equipment such as a sieve. I took my own having read a previous review. The dustpan referenced in another review was still broken and had holes in it. And the bathroom shelf which had been secured with wads of toilet paper, came away leading to a glass item that had been on it falling to the floor along with everything else, and smashing. We’re not overly fussy with regards to cleaning but there were big cobwebs in some of the rooms and next to the bath etc, a pack of half eaten sweets under one of the beds, and crumbs on one of the bedside tables, so it definitely wasn’t as clean as perhaps it should be. The WiFi is good, the house is warm, and the views are stunning, but given what you pay for the house it would be nice if guests were made to feel less like they don’t really matter because it’s the Lake District and people will come stay regardless.
Thank you for your feedback. We take these points very seriously and have over the last few months taken steps to try to ensure that we are back to the highest standards.
As noted against another comment, unfortunately during the Covid lockdowns we had a real problem with cleaning and maintenance arrangements which have now been resolved.
Clearly you experienced the impact of that and for that we apologise.
Our new cleaning team are extremely professional and things are back to the state that they should always be. Hopefully you will be able to experience that and the beautiful location and views on a future stay.
Property Owner
Reviewed by Hayley3.8★ Nov 2021
"Hi
When we arrived the cottage appeared to be a little tired from a previous stay there ."
It seems to need redecoration inside , though on the surface looked clean - it is in need of a deeper clean of the oven ( this was pretty dirty & caked with old grease on all sides / oven roof ) , shower needs deeper clean , toilet brushes need replacing (as these were rusted & disgusting ! ) Inside kitchen cupboards need cleaning . The self catering facility needs to be reviewed by the owner - no casserole type dishes , poor condition oven tins , only 3 mugs ,
No milk jug & a rather old dirty plastic measuring jug only to use for liquids . No salad type bowl etc - we did struggle with2 small white lasagne type dishes daily .
We loved the location & generally the coziness of the place , but were disappointed by the fact that only one of the 3 beds were made up with a bottom sheet ? This sheet also was definitely not fresh ( had creased markings where 2 people had been sleeping & not clean )
We did contact the office , when we could get a signal the next day , as we arrived later than expected at 9pm ( the pay phone in the cottage doesn’t respond to the ‘touchtone ‘ button selection of your system !) . Your staff did say that someone would drop some sheets off “within the hour” , though we were very happy to collect some ,on the Sat ( given we had to sleep on awful mattress protectors ) . However , no one from housekeeping turned up at all - we were fed up trying to get through & didn’t want to waste our holiday with the effort . So went out & bought some as it was much quicker !
We didn’t expect to have to do this , which was a shame & hope next time that housekeeping manage to ‘ cover the basics ‘ that have been paid for .
Another note for the owner - the first metal gate REALLY needs to be fixed - we are relatively fit & it is a struggle as it has to be lifted & dragged along the pathway ).We understand that they are looking to landscape the garden area - the metal gate is a good place to start .
Some basic cleaning products available in the sink cupboard would be useful too . We were left with one tea towel, no fresh dishcloth & a used sponge for our stay ( fresh tea towel left for us under a dirty sink !!) In the past with Lakelovers we have been left a clean ‘ welcome pack ‘ of fresh dishcloth , new sponge , etc .
Seems a shame that these small issues were left out at this cottage . Hopefully you will read this & rectify for people in their next stay ?
Thank you for taking the time to submit this feedback and please rest assured that we have since been able to address the problems with cleaning and provision of supplies that you experienced.
We have changed our cleaning team and are confident that the standards at the cottage are now absolutely the highest you could expect. Our issue had been that we lost continuity of the team during the Covid lockdown period and we are very sorry about that.
The cottage has also been fully stocked with the items you had missed and we will continue to respond to maintenance issues as quickly as possible.
Property Owner
Reviewed by Ji2.5★ Sep 2021
"Hi
The cottage is beautifully situated and very comfy re beds and sitting areas and kitchen."
However there were a few things that could be improved:
There were no commercial bags to but the rubbish out and a quite threatening notice stating that if the rubbish was not but out in these then we could loose our deposit. I contacted Lakelovers on Saturday 11th Sept and on Wednesday 15th Sept to explain this and was told bags would be delivered to us, this never happened so I was unable to put the rubbish out for collection.
There are 3 gates that need to be opened and closed every time you come to or leave the property the first gate is very difficult to unlatch and to swing open any person with any disability would find it impossible to move.
The TV in the kitchen is unusable it will not tune into any channels and many visitors have commented on this in the guest book.
The shower stopped draining after 3 days and I had to clean it out, a pretty disgusting job it was full of old hair. This should be part of the cleaners cleaning routine and not left to guests to sort out.
The fly swat needs replacing it is falling apart and there are a lot of flies around.
The dustpan was broken and so practically unusable.
There was no sieve in the kitchen so very hard to drain rice, the colander had too large a holes in it and was going rusty.
There was no soap in the kitchen.
There was no washing up liquid or dishwashers tablets in the kitchen.
There were no hand towels or tea towels in the kitchen and the cottage is listed as providing towels.
These last 3 items were very disappointing at a time of the pandemic when we are trying to encourage everyone to wash their hands immediately on entering a property.
The welcome pack was disappointing I agree with other visitors that a pint of fresh milk would be nice and maybe a box of biscuits and forget the bottle of wine.
This property is quite pricey and so I would expect the above things to be present I think the owners need to reassess their priorities and Lakelovers needs to ensure that they are maintained. I might hesitate to book again through Lakelovers.
The week before we stayed in a Sykes property and the standards were far higher.
However the Lake District itself and the position of the property ensured we enjoyed our holiday.
Yours
Rachel Bayly
Thank you for your feedback. We take these points very seriously.
As noted against another comment, unfortunately during the Covid lockdowns we had a real problem with cleaning and maintenance arrangements which have now been resolved.
We take great pride in keeping Cherry Garth clean and everything well-stocked and working perfectly and are sorry that this wasn't what you experienced.
Our new cleaning team have really turned things around and things are back to the state that they should always be. Hopefully you will be able to experience that and the beautiful location and views on a future stay.
Property Owner
Reviewed by Rachel3.8★ Sep 2021
"This was our second visit to Cherry Garth and although the cottage and location is absolutely fantastic we were disappointed on a couple of things on arrival; firstly, it was clear the cottage has not had a full and intensive clean, only superficial and there was clear evidence of this around the cottage."
Secondly there were only three bath towels provided for a party of four which wasn't ideal and finally there was only one of the white refuse bags provided for rubbish (Amey won't accept refuse in anything else) which wasn't enough for a week with a family of four staying. I know these points may seem trivial but they are the first things you see when arriving at the cottage. Regardless, the stay was fantastic, the facilities are great and you could not ask for a better location.
Thank you for your feedback. We take these points very seriously.
As noted against another comment, unfortunately during the Covid lockdowns we had a real problem with cleaning and maintenance arrangements which have now been resolved.
We take great pride in keeping Cherry Garth clean and everything well-stocked and working perfectly and are sorry that this wasn't what you experienced.
Our new cleaning team have really turned things around and things are back to the state that they should always be. Hopefully you will be able to experience that and the beautiful location and views on a future stay.
Property Owner
Reviewed by Richard4.1★ Aug 2021
"I am stunned to find that at Cherry Garth that the only means of getting questions answered / problems solved from your company (and there were a couple) is by contacting a call centre bearing in mind that there is no mobile phone system providing coverage in the village."
pumping money in to the provided payphone also did not work.
There should be some form of email complaint system or use of WhatsApp to enable customers to make complaints.
PLEASE PROVIDE A COMPLAINTS EMAIL ADDRESS WHERE CUSTOMERS CAN RAISE ISSUES !!
Reviewed by Peter4.4★ Aug 2021
"We informed the office when we first arrived at Cherry Garth that we did not have any towels left in one bedroom."
Also no toiletries in the downstairs bathroom. Also reported the Tv not working in the kitchen . We were told Towels and Toiletries would be brought out to us ,the following day . Sadly none arrived all week . Also didn’t hear any more after reporting the TV not working in the kitchen .
Hello and thank you for your feedback. We are very sorry about the issue you experience with the towels. The underlying issue was a problem with cleaning staffing during the Covid lockdown period which we have addressed.
The new team looking after the cottage are showing the very highest standards as you would expect and we are confident that this will continue.
Property Owner
Reviewed by Judith4.7★ Jul 2021
"Excellent cottage - very well equipped and beautifully positioned."
Reviewed by Michael5.0★ Jul 2021
"It would be helpful if first gate was corrected as it is difficult to open."
A lovely location and cottage.
Reviewed by Mark4.7★ May 2021
"We thought the view from the lounge window was spectacular!"
We loved the modern, clean, cosy cottage and felt it had everything we needed. We will be booking with LakeLovers again. Thank you.
Mrs MilneJul 2018
"We enjoyed the tranquility of the area and cleanliness of the interior."
. A very enjoyable week in a well proportioned property. As a technophobe I found the booklets for the hob and TV very useful.
Mr CoveneyJun 2018
There are no reviews featuring this term
Show all reviews