“Was disappointed with the cottage, although it was very clean, it lacked maintenance which included walls needed painting due to marks and dents in the walls, the stair case creaked really bad and needed parts of the paint work painting, would have probably expected this being down whilst they was unable to have people stay during the covid-19 virus.”
The cottage needs to be made to feel more homely, possibly with more items that would create this. The best part was the view from the cottage and the sheep in the fields and how relaxed we felt, but would not stay there again unfortunately.
The cottage needs to be made to feel more homely, possibly with more items that would create this. The best part was the view from the cottage and the sheep in the fields and how relaxed we felt, but would not stay there again unfortunately.
Thank you for your feedback.
We’re disappointed with your comments, and wanted the opportunity to respond to your feedback.
After staying with us for two nights during your week’s stay, you hoped that you’d be able to extend your stay by another two nights and said that you were having a lovely time, so we’re more than a little perplexed by your negative comments.
We maintain the cottage to a high standard, and previous guests have consistently commented on how clean, well maintained, and well equipped the cottage is. We clean the cottage thoroughly ourselves every changeover, and we keep on top of any marks on the walls and actually clean these down every week, and we also try and keep on top of any maintenance work that needs doing.
We would not want guests to expect a holiday cottage to be in a brand new, pristine, condition, and to also expect that it will have been completely redecorated during a pandemic. In reality, during the pandemic, we had no income for four months, and the Government restrictions imposed during lockdown prevented us from visiting and staying at the property. The Government announced that holiday cottages could reopen again with just two week’s notice.
During these two weeks, we deep cleaned and thoroughly disinfected the cottage, undertook a COVID-19 Risk Assessment, developed a cleaning check-list and comprehensive individual guest information packs, and carried out essential maintenance work to both inside and outside the property.
After undertaking a COVID-19 Risk Assessment, we made the decision to remove certain items that we could not sufficiently disinfect during every change over. These include cushions, throws, bedroom rugs, some ornaments, and books, games, and DVDs. If this made you feel that the cottage was less homely, then we apologise, but we have only removed these items to ensure the safety of our guests, and we still think the cottage is very cosy and welcoming, and we provide all of our guests with a complimentary bottle of Prosecco and chocolates, and we provide an Amazon Fire Stick for better entertainment options. We did explain all of this to you prior to your arrival, and you seemed to be grateful for the information, and said that it was great, and that you’d never had this information provided before.
We always put extra effort in ensuring that all of our guests have as nice a stay as possible.
- Sykes owner relations