“Firstly , we would like to say that the location is on the whole exquisite, and the conversion / configuration of the property is fairly well done.”
However, there is much evidence of construction work within close proximity to the accommodation. Potential interested parties should be aware that the 'front on' photograph of Elsa does not accurately reflect the actual property, in that the windows , top & bottom to the right of the front door, belong in fact to the adjacent property , Bilbo. This gives the impression that Elsa is much bigger than it actually is . In addition to which there are most definitely some issues in relation to this property which sadly impinged negatively upon our stay. For example, the listing clearly stipulated a DVD , games and books, none of which were present . The crockery was mismatched and comprised of 3 huge soup bowls, thus meaning children had 2 inches of cereal 'lost' in a massive bowl . No microwave items at all. . No knife, save for 1 huge bread knife for everything , 3 extremely cheap inferior pans more suited to camping . No vegetable peeler , no wooden spoons, nor roasting dishes , etc etc , basically a very under resourced , poorly equipped kitchen . It would appear that the same applied to the other properties on this site given the guests advised us of same in fact It would seem that they went out and purchased utensils as did we. Moreover, this seems a contradiction in terms of the great effort of investment made in the conversion yet the poor quality mattresses and bedding insitu which undoubtedly reflects poorly on the lack of comforts culminating in disturbed sleep. Other aspects, albeit less intrusive but nonetheless relevant , include , no table or floor lamps , simply beaming bright lights in the lounge as an only option. But on the contrary , we reported that the bulbs to the external lights of the property , back and front all needed replacing? or fixing ?given they did not function, hence extreme blackness when exiting or entering the accom .There is also an 'issue' with the internet , dubious intermittent reception interfering with access which was in any case solely limited to the lounge area , unfortunately no internet access whatsoever upstairs which is very restricting. The TV too for some reason 'freezes' . Batteries in the remote had expired. We did liaise at the material time with the assigned contact person , who was friendly and arrived with a knife , dish and several games , but we would have preferred not to have had to highlight any problems given most people want escapism and don't relish wasting their holiday time . We had reasonable expectations of Elsa but felt let down. We registered our concern when asked for feedback upon our return and Sykes intended to speak with the owners who in turn state that the description is inaccurate simply meaning that a DVD should never have been listed. Sykes also reported that the Owner(s) stated they are not willing to make any refund nor gesture of goodwill . In our opinion this again reflects badly especially the incremental aspects of the complaint so it does not restore our confidence in the entire process and I suspect nor will it promote confidence in further bookings .
- Mrs Caffery, August 2018
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