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"Outstanding!"
This is the third time we have stayed at the cottage, it is always beautiful, clean & peaceful. Easy access to the Lake District and surrounding walks. Welcome pack was very thoughtful and well received. Will definitely be back.
Many thanks for your wonderful review. We would love to see you visit 12 Tarn End again for the 4th time.
Warm regards
Bev & Ian
Property Owner
Reviewed by Beverley5.0★Feb 2024
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"Loved our stay."
Perfect location and the cottage was very comfortable. It was lovely to be so close th the tarn and have a daily walk. Also very well located for days out.
We couldn’t fault the accommodation and would definitely recommend to friends.
Thank you for the great feedback on our cottage. We are so pleased you had a lovely time and would love to welcome you back in the future. Warm regards Bev & Ian
Property Owner
Reviewed by Carrie-anne5.0★Jan 2024
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"Disgusting!"
Fly infestation ! Had to throw away all food, we came for Xmas & a birthday & this was far from a celebration. We cancelled all plans to meet up with friends also as we were so tired & depressed from the situation. Spent 3 days cold as having heating on made them worse. Also the beds hadn't been changed, I had to sleep in with my friend as it was so musty & he found blood on his pillow. Dishwasher stank & microwave had old burnt food under the glass plate. Generally filthy & unhygienic. Left a day early but would have left the first night if I could have but due to it being xmas this was near impossible.
Thank you for your feedback. We understand that your stay at Tarn End Cottage did not meet your expectations, and we apologize for any inconvenience caused. We take all guest concerns seriously.
However, we would like to offer some clarification on your review:
Fly Infestation:
• We as owners did address your initial report of flies on December 27th, the provided photos only show individual flies, and subsequent visits by ourselves and the developer/management team on the same day found no evidence of significant clusters. During our telephone call on the 27th you confirmed that you were happy to stay until your leaving date.
• It's important to note that the windows, curtains and blinds remained closed throughout your stay, as confirmed by neighbours, ourselves and management team. While we offered pest control as a precaution, you declined due to asthma concerns.
• On our visits on the December 27th, you refused twice to come down from upstairs to speak to us or the management team to enable us to resolve the issue.
• You stayed 85% of your stay!
Heating and Temperature:
• The property is a new build and retains heat well. Additionally, during the visit on December 27th, we and the management team observed the second guest dressed in a t-shirt. We were surprised to hear of you feeling cold, especially with the heating readily available and you had knocked the heating off in the entire cottage.
Bedroom Complaints:
• The stain on the pillow was fresh and would have been noticed on linen changeover but could have easily been resolved during your stay if reported, you only notified us on the 6th day of your stay and use. The photos provided suggest a fresh stain and not a laundered stain. The bedding is laundered and pressed by a professional company, the beds are freshly made up by the cleaner after every guest stay and I personally made the twin beds into a king after your request, therefore the stain would have had to been overlooked 3 times! We have disposed of the pillow due to hygiene reasons.
• No evidence of musty smell or dampness was found in the main bedroom during inspections.
Kitchen Appliances:
• We found no noticeable smell from the dishwasher or burnt food in the microwave during our visit after you left. These appliances were subsequently deep cleaned, regardless.
Additional Points:
• Evidence suggests you cooked during your stay, despite your claim of not being able to due to the flies. Used pans were visible on the worktop during our visit and opened vegetables were in the cupboards when the cottage was being cleaned, plus glasses etc in the dishwasher.
• You utilised the welcome pack items and guest hamper, indicating some level of enjoyment during your stay.
We understand that your perception of the situation may differ, and we respect your right to share your experience. However, we believe the objective evidence paints a different picture than your review suggests.
We strive to provide enjoyable experiences for all our guests. We encourage future guests to reach out with any concerns during their stay so we can promptly address them and help ensure a comfortable experience. We are pleased to say that our subsequent guests gave us excellent feedback on their review and a 5 star rating.
Property Owner
Reviewed by Leigh1.3★Dec 2023
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"Lovely place to stay, loved the little gifts of biscuits, coffee, bread and milk."
Perfect way to spend a relaxing weekend
Many thanks for your lovely feedback.
We are so pleased you had a great stay and enjoyed the cottage. Regards Bev & Ian
Property Owner
Reviewed by Alanah5.0★Sep 2023
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"We stayed here for a week during the school holidays the weather wasn’t brilliant but this didn’t stop us from doing anything."
The cottage is one of the best cottages we have stayed in, the beds are so comfortable and the cottage has everything you need. Location perfect for visiting lots of different places in the area or just staying by the lake all day we enjoyed rowing on the lake and woodland golf. We also took the train from Carlisle to Edinburgh for the day and would thoroughly recommend this. Definitely a five star stay.
Many thanks for your lovely review of our cottage, we are so pleased you enjoyed you stay and exploring The Lakes and Cumbria/Scotland. Our aim is to make guests have everything they have a home. We would love to welcome you back. Warm regards Bev & Ian
Property Owner
Reviewed by Emma5.0★Aug 2023
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"Beautiful property in a stunning location the owners provided everything you need and more."
Thank you x
Thanks you for your great feedback. We would love to see you back at 12 Tarn End in the future. Warm regards
Property Owner
Reviewed by Mark4.7★Jun 2023
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"We had a wonderful holiday in no 12 Tarn cottages, probably the best holiday accommodation we have ever stayed in."
The cottage was beautifully decorated, spotlessly clean and felt very luxurious and spacious.There was a very thoughtful welcome pack of goodies waiting for us on arrival which were very grateful for after a really long drive. The Tarn is beautiful and very easy to walk around and the surrounding countryside stunning,would definitely like to return again in the future. Thank you for an amazing holiday.
Thank you so much for the wonderful feedback on your holiday and our cottage.
We would love to welcome you back in the future.
Property Owner
Reviewed by Nick5.0★Jun 2023
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"Very well appointed property in beautiful location."
A lot of love clearly gone into this property
Thanks you for lovely feedback. We would love to have you stay again.
Property Owner
Reviewed by Matthew5.0★May 2023
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"!lovely cottage, beds were so comfortable. The welcome package was very generous too"
. Couldn't fault anything with our xtay. One thing I would say is please mention in guest information about the parking disc that is in the folder. We could have had it when going into Brampton. But no complaints overall.
Reviewed by Moira5.0★May 2023
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"Fantastic property!"
Highly recommend a stay at Tarn End 12. Perfect location next to Talkin Tarn to enjoy a walk everyday. We found our stay very relaxing, even with 2 young kids in tow!
Thank you so much for your lovely feedback. We are glad you all enjoyed your stay and would love to welcome you back sometime.
Property Owner
Reviewed by Claire5.0★Feb 2023
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"Fabulous, luxurious cottage in a beautiful location."
Loved the extra special touches including chocolates, milk, butter, bread and plenty of toilet roll as often there are only a couple supplied! Bed was comfy, fluffy towels and everything you could possibly need in the kitchen. Thank you for a lovely place to chill out with plenty to do nearby.
Thank you so much for such lovely feedback. We would love to welcome you back. Warm regards Bev &Ian
Property Owner
Reviewed by Fiona5.0★Feb 2023
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"An amazing property in an amazing location."
We had a great time exploring the surrounding countryside. Was lovely to find bread, milk, tea and coffee and biscuits waiting for us when we arrived. Thank you. It’s touches like this that make us feel really welcome when we get to a property.
Reviewed by Lynne5.0★Sep 2022
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"The cottage was lovely and in a fantastic location."
We especially liked the tarn and spent every afternoon walking around it.
Many thanks Derek. We hope to see you visit again sometime.
Property Owner
Reviewed by Derek5.0★Jun 2022
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"Beautiful cottage - spotless and comfortable."
. Location great - very quiet and relaxing. Cottage has everything you need and equiped and maintained to a very high standard
Love the copper bath
Thank you Linda for the wonderful feedback.
Property Owner
Reviewed by Linda5.0★May 2022
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"Lovely cottage finished to a high standard."
Great, peaceful location. Kids loved the Easter eggs (thank you!). The walk around the Tarn was fab and kids enjoyed exploring the woods and the play park.
PS - we wouldn't have booked if it wasn't for the EV charging point in the car park (we own a full EV so exploring the lakes would have been impossible without it)
James, thank you for the lovely and positive feedback.
We hope to see you again in the future.
Warm regards
Bev & Ian
Property Owner
Reviewed by James5.0★Apr 2022
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"The house was wonderful."
Really high spec, beautifully designed. The bedrooms were very comfy. The location was perfect. We loved every second and can't wait to book again
Many thanks for your lovely comments and would love you to revisit.
Property Owner
Reviewed by Mariano5.0★Feb 2022
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"Perfect short stay for our 35th wedding anniversary at short notice and will return when time allows."
Reviewed by Brian5.0★Nov 2021
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"Lovely cottage exactly as described."
Very happy with both yourselves and the entire holiday.
Reviewed by Robert5.0★Sep 2021
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"Tarn End is in an idyllic location on the edge of Talkin Tarn and Cottage #12 is simply superb!"
The cottage is first class and the view from the lounge, main bedroom and patio up to the Fells is stunning and refreshes the soul!
Highly recommended!!
Reviewed by Paul5.0★Sep 2021
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"A lovely cottage in a peaceful sitting with easy road links to the lakes, the Solway coast and Hadrians wall."
We would certainly highly recommend the property.
Reviewed by Philip5.0★Sep 2021
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"We had a lovely stay, the cottage was extremely clean upon arrival with everything you need to enjoy your break."
Beautiful setting and very relaxing!
Reviewed by Lee5.0★Aug 2021
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"Absolutely gorgeous cottage in a brilliant location."
The Tarn has a little tea shop and small play park, the tarn is literally seconds from the cottage and our children loved a paddle and throwing stones in.
The cottage had everything we could wish for and was well stocked in terms of kitchen equipment and little touches like chocolates on the bed and a welcome pack were gratefully received and very kind. It had a luxurious feel and fantastic storage. The bath and the view from the bath was just perfection.
The location of the cottage is excellent for exploring and we visited the Lakes, Hadrian's Wall and Scotland, and in the local area there are great walks from the cottage door. We discovered a great walk a few minutes away at Castle Carrock where the children could paddle and swim in the river. An gorgeous part of the world, lovely cottage and the peace and quiet was bliss. Would recommend to all ages as there really is something for everyone.
Reviewed by Laura5.0★Jul 2021
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"The cottage was beautifully decorated and set in a lovely development."
With its shared gardens and direct access to the tarn the location is exceptional.
Reviewed by Owen5.0★Jul 2021
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"Beautiful location."
A truly luxurious cottage. A short walk to the local pub for delicious food.
Reviewed by Jane5.0★Jul 2021
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"Beautiful cottage and location, totally relaxed as soon as we walked through the door, would love to return."
Impressed with Sykes Cottages for how easy to book, plenty of accurate photos very good info and updates, would definitely book a holiday again with Sykes Cottages.
Reviewed by Andrew5.0★Jun 2021
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