-
"We had an amazing stay at Glenridding lodge immaculate everything we needed no ..."
We had an amazing stay at Glenridding lodge immaculate everything we needed no problems at all loved the chocolate brownie and blondie and the extras provided made it even more welcoming Steve and bev
Hi Stephen, thanks for your kind feedback, we're thrilled you had such a good time. Hopefully we'll see you again soon. Gary and Mel
Property Owner
Reviewed by Stephen5.0★Aug 2023
-
"Lovely lodge, spotlessly clean and very tastefully decorated."
We were with my husband’s 94 year old mother so needed good access and this was just right. Thank you for letting us stay in your beautiful property. The chocolates were a lovely touch, thank you!
Hi Sharon, thanks for your really kind works, we're thrilled you enjoyed your stay (and the choccies!). Hopefully we'll see you again. Gary and Mel
Property Owner
Reviewed by Sharon5.0★Jul 2023
-
"Every detail was fantastic…welcome pack was a lovely personal touch…will definitely be back…thank you x"
Thanks so much for your kind review, we're thrilled you enjoyed your stay with us. Great that you'd like to come back, we offer a discount for returning guests. Just ask the team for details. Best wishes, Gary and Mel (Owners).
Property Owner
Reviewed by Jane5.0★Jul 2023
-
"Nice touches with the welcome bits."
...
Thanks so much for your kind review, we're thrilled you enjoyed our new guest welcome goodies! Hope to see you again.
Property Owner
Reviewed by Stephen5.0★Jul 2023
-
"It's a lovely lodge, well equipped ,comfortably
Clean and a great base to travel around Cumbria
Only issue we had was minor a leak from shower in ensuite
Rang maintenance came in 5 minutes and sorted it."
Definitely will be back
Thanks for your positive review! It's good to hear that we were able to respond quickly and contribute towards your enjoyable stay. We hope to see you again soon
Property Owner
Reviewed by Paul4.7★May 2023
-
"Lodge lovely but disappointed that no bath Matt’s provided and only two hand towels for 4 adults"
Reviewed by Louise4.1★May 2023
-
"1, En,suite shower has water drainage problems
2, wet room door locks from outside it's a struggle to get back in."
3, No internet connection to smart TV
4, I notice a lot of cobwebs around holiday cottage I could of done with a Vacuum cleaner but none inside holiday cottage (not good at all)
5, A lot of noise from construction workers on site (please notify us if you have construction work carrying out)
6, site speed not kept mainly construction workers.
7, one of the windows nett curtain was missing
8, unable to use the wardrobe to its potential it was occupied with a spare
chair, pillow, clothes rack.iron board.
9, if I was going to change anything to holiday cottage it would be a hot tub installed on the side of decking
Thank you for your comments.
Since your stay, we have added a document into the lodge binder which will help address the internet connection issue.
In regard to the comments made about the maintenance and housekeeping of the lodge, had you made us aware of the issues during your stay, the team would have attended to try and resolve them. Furthermore, the feedback will be passed on to the teams to ensure that our high standards continue to be met.
Lake District Lodge Holidays and White Cross Bay Park are separate companies. White Cross Bay is an operational holiday park, and stated on the listing, maintenance is carried out at the park. This is outside of our control, and we were not made aware of any work going on during your stay, however had we been aware, we would have of course, let you know.
We will pass on your words.
Glenridding Lodge is not advertised as with a hot tub. We find that many of our guests who have stayed at Glenridding have thoroughly enjoyed their stay.
Property Owner
Reviewed by Michael3.8★Apr 2023
-
"On arrival had to ask for Water supply to be turned on !"
No shower head in on suite?
Cooking facilities. Chopping board moulded.
Decking area dirty.
Good notes.
Lovely lodge and location.
Thumbs-up from me.
Just need better house keeping.
Hi James,
Thanks for taking time out to provide this feedback, I'm very sorry that on this occasion we didn't meet our usual standards.
You were indeed our first guest since the park reopened and is standard, the water is turned off during the closure period and fully drained down. We've recently changed providers for this - and also our housekeeping provider - so unfortunately you've just experienced us getting fully re-established ready for the new season.
It sounds like you enjoyed the lodge and location and I'm very confident you'll enjoy our usual high quality customer experience if you'd like to give us another go.
As a gesture of goodwill we have kept a note of your booking reference and assigned a £50 credit towards your next booking with us.
Thanks once again for highlighting these issues and also for the more positive part of your review, we do hope to see you again.
Gary (Owner)
Property Owner
Reviewed by James4.4★Feb 2023
-
"Had a lovely break at Glenridding Lodge, we were very lucky with the weather at this time of year."
Thank you for your wonderful feedback. We are so pleased you had a lovely stay and look forward to welcoming you back soon.
Property Owner
Reviewed by Amanda4.4★Nov 2022
-
"We had a great week at the lodge, which was very nice and comfortable with all facilities provided."
The only minor issue we had was the shower head seemed loose in the en suite which didn’t work properly, which wasn’t a problem as we used the main bathroom.
Also builders working on the lodge next door all week parking vans and diggers right outside the front of our balcony blocking all views ! Plus on 2 occasions they left nails from a nail gun on the gravel in front of my car which I had to move to save my tires ! and blocked me in ! Obviously that’s not bad feedback on the lodge or owner but probably more of a site maintenance issue.
All in all we had a good holiday and my 2 children enjoyed it.
Hi Pete, thanks for your kind feedback it's much appreciated!
I'm sorry to hear about the disruption you faced during your stay, this was due to a new lodge next door and all work was completed shortly after your visit.
Thanks also for letting us know about the showerhead, we replaced that immediately as a result so you should find everything in good working order if you decide to stay with us again.
Once again thanks for your kind review and glad your children enjoyed it too.
Gary
Property Owner
Reviewed by Pete4.1★Aug 2022
-
"Our booking was rather last minute and this was one of a small number of properties that I considered at White Cross Bay."
I'm very happy that I chose this one. It has pretty much everything that one could need for a comfortable stay and in general, the location itself was very quiet and relaxed. It's also very easy to find on what can be a bit of a challenging layout. I would certainly recommend it.
Reviewed by David5.0★Jul 2022
-
"Very clean luxury cabin, beds really comfortable as was living area and kitchen."
Stayed here with my 2 teenagers for a much needed weekend break.
Was very good area for sightseeing would definitely return
Reviewed by Christine5.0★Jun 2022
-
"The WiFi was not working- that was the only issue."
Everything else was perfect
Reviewed by Robyn4.7★May 2022
-
"We found Glenridding lodge to be well equipped and in good clean order, with a large decking area for outdoor eating etc."
However, the siting of the lodge and location was disappointing. The views were very limited and simply looking out at other wooden lodges. White Cross Bay is probably better suited to young family holidays, unless the plot is nearer the lake with Lakeland views. Our group of four adults, decided we wouldn’t stay again.
Reviewed by Ann3.8★Apr 2022
-
"The wi-fi didn't work."
Apart from that, the lodge was great in a nice location.
Thank you for your feedback Daniel and kind words about the lodge and location. The WIFI is unfortunately down across the park for most lodges at the moment and we have been working with Parkdean and Lake District Lodge Holidays on both temporary and permanent solutions. I hope you will try us again when hopefully we'll have it sorted for you. Thanks once again for choosing to stay with us.
Property Owner
Reviewed by Daniel4.4★Apr 2022
-
"A beautiful lodge with all you needed and great location a bus stop right ..."
A beautiful lodge with all you needed and great location a bus stop right outside the holiday park meant it was so easy to get around would definitely stay here again
Reviewed by Jenny5.0★Sep 2021
-
"We only found half a toilet roll in each bathroom so take your own supply."
It was well equipped and reasonably clean. Under settees and beds left a lot to be desired. The wardrobe door was hanging off in main bedroom but on the whole we had a good time and enjoyed it. It is set in lovely surroundings. There was plenty of crockery and cutlery etc. The fridge was very big which was good. Good value for money for 4 people.
Thank you for your feedback and we are sorry to hear you experienced some issues on arrival. Had this been brought to our attention on arrival, we would have been happy to arrange the return of the managed service team to address these for you. We are pleased to read did not impact your stay and you found the lodge value for money. We look forward to welcoming you back.
Property Owner
Reviewed by Valerie3.8★Sep 2021
-
"Great location of the lodge on the site."
The site is in good location. Clean site and facilities. Would definitely stay in this lodge more times in the future.
Reviewed by Christopher4.7★Jul 2021
-
"We have been coming to White Cross Bay for a few years now and this lodge was one of our favourites!"
Very modern and comfortable. Great holiday additions such as the sound bar and wine fridge.
Reviewed by Kayleigh5.0★Jun 2021
-
"We had a great time and the lodge was perfect."
It was spacious, well equipped and we had a very relaxing time. Would definitely stay in this lodge again.
Reviewed by Karen5.0★May 2021
-
"Glenridding Lodge was just lovely."
Everything you
What did you enjoy most about your stay?
Discovering the Lakes
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
Walk down to the lake and sit on one of the picnic tables and enjoy the view
Mrs Aileen HillNov 2020
-
"Lovely lodge, very homely and close to restaurant swimming pool and lakes, the staff on the park all work very hard to make your stay a good one
What did you enjoy most about your stay?"
being able to relax
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
lovely walks to Amberside, Windermere
Mr Paul RogersOct 2020
-
"To stay in such a beautiful lodge in a wonderful Setting like Whitecross Bay seemed extremely tempting."
We had a great stay in October and it was exactly as we had visualised the lodge was excellent, clean and well sited. The setting was, well absolutely ideal for relaxing and taking in the wonderful atmosphere of the location.
Without doubt a really excellent break, would recommend to anyone.
What did you enjoy most about your stay?
Everything, even the weather was kind to us.
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
A lake cruise with a walk. ( Wray Castle ).
Mrs Linda RiggOct 2020
-
"Our stay at Glenridding was amazing!"
The location was perfect, right near the main entrance and reception area. The lodge was immaculate when we arrived and in excellent condition. We can
What did you enjoy most about your stay?
Everything!!
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
We walked to Brockhole and got the boat across to Ambeleside
Mr Alex TurnerSep 2020
-
"We stayed as a family of 4 between Xmas and New year, was a lovely break , lodge was spotless , modern and spacious , very homely and cosy too , everything you could possibly need in there too."
Close to club and pool . Would definitely book again . Thanks for a Fab stay .
What did you enjoy most about your stay?
Relaxing stay in a beautiful bplace and beautiful lodge
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
Lakeside cruise
Miss Joanne MacdonaldJan 2020
-
"The lodge was beautiful and comfortable and in an amazing location."
There was so much to do in the area that we didn
What did you enjoy most about your stay?
The comfort and the lodge being equipped with everything we needed.
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
Walking around Bowness-on-Windermere
Miss Chloe ListerOct 2019
-
"Lodge was clean and well equipped with enough space for cooking, dining and relaxing."
However as we were four pensioners the twin beds were a little small. Everything else was to a high degree.
What did you enjoy most about your stay?
A warm, comfortable centre from which to travel by bus to nearby towns of Ambleside, Grasmere, Windermere, Bowness and Keswick
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
Nearby visit to Hays Garden Centre
Mr John WearmouthOct 2019
-
"We had a very nice weekend break, the weather on the Saturday amazing."
The lodge was gorgeous and could tell it was newly done. Well equipped although we were expecting little touches such as sachets of coffee/sugar, some salt maybe. From past experiences those things are normally provided. Having a television in the en suite bedroom was a nice touch. There was a box of Krispy Kreme donuts on top of the kitchen units that had been left with 2 in, not sure how long they had been there for, the cleaner must of missed them? Overall a very nice lodge and we would love to stay again.
What did you enjoy most about your stay?
Day out to Ambleside
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
Rydal caves
Miss Katie SlaterSep 2019
-
There are no reviews featuring this term
Show all reviews