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"Unfortunately, although two cleaners were in the lodge when we arrived (yes we arrived early but then left to go shopping) attention to detail was not on their agenda."
And attention to detail does matter!
The sofas are stained and also have make-up on them. Childs finger nails stuck on chairs around the dining table and on the floor. Although the bin had a clean bag in it the bin itself all around the lid was dirty. The sofas had not been moved and when we pushed them away from the breakfast bar there was old food, childs beads and rubbish under them.
Main bedroom en-suit the radiator is very rusty and unsightly. Window in en-suit unable to open. There is also a huge crack down the wall, again very unsightly.
Second main bedroom you cannot open the blinds as they are broken. The main bathroom toilet sadly had not been cleaned and was very evident! plus the bath had not been cleaned to a high standard i.e. stains along the bath panel. More attention to detail, a square toilet with a round toilet seat! The light on the mirror is broken so very difficult to shave.
The kitchen ceiling needs a good clean above the cooker and again attention to detail, the seal around the sink is the biggest "bodge job" I have seen in a very long time. The freezer compartment - one of the drawers is broken with no front on it. There has clearly been a leak and the wall paper around the windows is coming off. The bar stools are all stained.
The decking - this was definitely not cleaned at all! Nor surroundings around the cabin - a child's armbands left on the floor near the hot-tub area near the bushes (not on the decking itself).
This is definitely not a place I would recommend unless it has a full make-over. WIFI is free because it does not work - Happy to provide pictures.
Reviewed by Clare2.5★Apr 2024
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"We thoroughly enjoyed our stay at Lakes Lodge and we would definitely stay here again."
The lodge is one of the nicest we've stayed in and had everything we needed.
Beautifully furnished, clean and spacious - we can't wait to come back!
Reviewed by Caroline5.0★Apr 2024
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"The lodge was lovely and clean, the only thing that let it down was availability of the wifi as it barely worked for the 3 days we stayed."
Also no Netflix/prime on the tv (just freeview). When staying with 4 kids it would have been better if we had wifi or a smart tv.
Reviewed by Heather4.1★Mar 2024
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"We had a lovely stay and would've been a 4 star rating if it wasn't for the ..."
We had a lovely stay and would've been a 4 star rating if it wasn't for the power cut we had on the 9th of March which meant that we went out instead and had to change some plans around
Reviewed by Lucy3.8★Mar 2024
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"The internet on the park is non existent and you are unable to buy any."
With no 4g either it makes it very difficult with the kids. No fault of the lodge owners just park Dean not providing a good enough service.
Reviewed by Mathew4.1★Feb 2024
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"Was a great lodge to stay in."
Bedrooms was a great size and such comfy beds.
Main living space was ideal and having the table and breakfast bar helped with meals for adults and children.
Heating was on tap, hot tub was great, with daily visits to check it.
Only found the music centre on the 2nd day but was a good find.
Thank you for your kind feedback. We are pleased that you had an enjoyable stay.
We hope to welcome you again.
The Lake District Lodge Holidays Owner Relations Team
Property Owner
Reviewed by Douglas5.0★Feb 2024
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"Lovely place in nice location poor signage if arrive in the dark phone signal ..."
Lovely place in nice location poor signage if arrive in the dark phone signal not great unfortunately pots and pans were full of food on arrival had to spend time cleaning burn food stain and left of food on cutlery
Thank you for your comments. We apologise for the cleanliness of the kitchen. We take all comments on board, and will ensure that our high standards continue to be met.
Thank you- The Lake District Lodge Holidays Owner Relations Team
Property Owner
Reviewed by Carol3.8★Dec 2023
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"The lodge was a little unclean- the table had dried food on, the table chairs and couch had bits of food and what looked like confetti on."
The fridge also had food in the bottom.
Reviewed by Lyndsay3.8★Dec 2023
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"A light outside of the hot tub would be great."
We came in December and it was dark by 4.15pm, slightly dangerous when there was light and children in the hot tub. Boiler fixed and working perfectly.
Reviewed by Lauryn4.7★Dec 2023
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"We had a great stay and it’s a beautiful lodge but the boiler was broke and even when we pressed the rest button we couldn’t get the hot water on."
We and 4 kids with us and 3 adults and we wasn’t able to bath the kids whilst there because the water was freezing. Really should get the boiler replaced before letting it out especially in the winter months. Apart from that it was a great stay.
Reviewed by Jessica2.8★Nov 2023
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"Boiler kept on tripping out, so no hot water / heating."
2* mugs missing
Need to clean behind the doors.
But a beautiful property in a beautiful location very well equipped and furnished. Just need to fix the boiler!
Reviewed by David3.8★Oct 2023
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"Lovely place with a restaurant that did nice food good swimming pool for kids."
Windemere village was lovely and surrounding areas lovely for day trip.
Reviewed by Anne5.0★Sep 2023
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"Accommodation was lovely,we had problems with the boiler and struggled to get hot water for showers."
Thank you for your feedback.
We will ask our Maintenance Team to look into the issue with the boiler.
Thank you
The Lake District Lodge Holidays Owner Relations Team
Property Owner
Reviewed by Louise4.4★Sep 2023
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"Great location, fab lodge just like home from home, would definitely like to return."
Only criticisms were boiler had problems having to reset it all the time when shower was switched on so shower was cold & some radiators were cold. Also the cushions on the outdoor furniture were wet through so unable to sit out when returning to the lodge, maybe an idea would be to ask housekeeping or guest to put cushions into the storage provided after use. Hot tub was great & really enjoyed our stay & will be looking at returning in the future thank you
Reviewed by Lee5.0★Sep 2023
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"We travelled as a party of 6, youngest 11 months and oldest 77!"
We have had a fantastic weeks stay. It’s the second time we’ve stayed at White Cross Bay, the first in Lakes Lodge. We would definitely return (and have already tried to rebook but unfortunately it is fully booked for the time we would like next year). The position of the lodge is brilliant with a large decking area and a fabulous hot tub. Added bonus of having 4 bedrooms. We only had a couple of criticisms: the cleanliness of the living area upon arrival (there was a lot and I mean a lot of peanut shells underneath the cushions) and the floor was quite dirty under the couch with pieces of Lego, assuming from previous parties who have stayed (probably more noticeable having a baby crawling round), this was however easily rectified as we just cleaned it up ourselves. The other issue was the boiler for hot water. We had to continually reset for hot showers, we managed but I expect it would even more of an issue if staying during the winter. Despite this a fantastic stay and as already mentioned, we would definitely return.
Reviewed by Liz4.4★Aug 2023
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"The lodge was very clean , and had everything you needed,
The boiler needed ..."
The lodge was very clean , and had everything you needed,
The boiler needed resetting every time you needed hot water , it was a pain when somone was in the shower you would have to get out to reset the boiler ,I was woken up many times though out the night as the jacuzzi was right by the master bedroom window , I would be woken up by the jacuzzi motor sounds ,
Reviewed by Mohanad4.1★Aug 2023
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"We enjoyed our stay and would like to return."
However, the lodge was not without its faults. We had to contact the maintenance people twice due to the tv was inoperable, hot water was consistent. We got very concerned about the up keep of the Hot tub. We had 2 visits from the hot tub maintenance people, one checked the temp, the other was hoping to just do the same but we asked him to check the ph levels and chlorine as I am aware that this needs doing on a daily basis being a hot tub owner! (Still not sure this was done) Overall the site was kept beautifully and we made good use of the marine facilities, Ian was very helpful and look forward to booking our next holiday at White Cross Bay.
Thank you for your feedback. We are sorry you had issues with the TV signal, as this is looked after by an external company, we did have to wait for them to attend. Please accept our apologies for the inconvenience caused. We have checked with the hot tub contractor who has supplied us with evidence of the daily tests and checks carried out. Sometimes they may attend when you are not present as they only need access to the hot tub. We do hope this helps and we hope you will return in the future.
Property Owner
Reviewed by Adam4.1★Jun 2023
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"The lodge was very spacious, clean and tidy."
The settling was hard to find at first as no signs when you get closer to the lodge. The lodge had everything you needed being away from home.
We had an amazing few days at the lodge and location was very easy to get to and explore nearby towns by bus.
The only one thing that hindered our stay was having restrictions on the hot tub use. We are very respectful people when staying in theses lodges, but not being able to use the hot tub early morning or later in the evening restricted how many times we could use it.
We will book again with Sykes but maybe on a different site in the UK as we so enjoying visiting them.
Thank you for a fab few days in the lodge and the weather made it all so enjoyable
Thank you for your comments. We are pleased to hear that you found the lodge to be spacious and clean.
We appreciate your comments about the use of the hot tub. The rules regarding the hot tub are put in place by White Cross Bay Holiday Park to ensure that other guests are not disturbed during their holidays.
We hope you return to the Lake District again.
The Lake District Lodge Holidays Owner Relations Team
Property Owner
Reviewed by Janine4.7★Jun 2023
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"Lovely lodge, beautiful decor and great facilities."
We had a great time. Would recommend.
The only problem we had was finding it, the name of keswick court 3 is not on the lodge. Needs better signs. The boiler tripped out, but we reset it fine.
Overall it was fabulous. We we come again!
Thank you for your comments, it is lovely to see that you enjoyed your stay.
We take your comments regarding the signage.
We will ask our Maintenance Team to take a look at the boiler.
We hope to welcome you again.
The Lake District Lodge Holidays Owner Relations Team
Property Owner
Reviewed by Nichola4.7★Jun 2023
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"Lake Lodge was absolutely perfect."
Modern, Spacious, Immaculately Clean, and well equipped. We could not fault it. Lots of Space inside and out. Decking area is spacious with quality outdoor furniture, hot tub clean and ready to use, and great being able to heat up to 40 degrees (as some hot tubs we have used in the past are restricted to how hot they can go). We had a great time at Lake Lodge it exceeded our expectations, would definitely look to book it again. The Site was great, facilities were great and the location was perfect for exploring the Lakes. Definitely a 5 star stay!! Thank you.
Thank you for your lovely comments. We are so pleased to hear that you enjoyed your stay at Lakes Lodge, and that you found it to be clean and well equipped.
We hope to welcome you back again.
The Lake District Lodge Holidays Owner Relations Team
Property Owner
Reviewed by Angela5.0★May 2023
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