Thirlmere View

26 Customer Reviews

• "We all thoroughly enjoyed our 2 week stay at this wonderful lodge on White Cross Bay."

  We were able to relax in between our outings to such as Brokhole, just a 15 minute walk, Fell Foot, Lakeland Maize Farm and various other places. The rooftop deck area provided a fantastic vantage point for daytime and night time relaxation and the hot tub was used many times especially after some kayaking out on Windermere Lake at the site. The owner kindly contacted us during our stay to see if we needed a change of bedding or fresh towels as we were staying the 2 weeks which was appreciated. Highly recommended and hoping to book again in future years.

  Reviewed by Christine5.0★Aug 2024

• "Stayed here for 4 nights, q lovely lodge with everything you need including a ..."

  Stayed here for 4 nights, q lovely lodge with everything you need including a nice relaxing hot tub and roof terrace and also a perfect location, we wouldn't hesitate to come back again

  Reviewed by Andrew5.0★Jul 2024

• "What is there to say, except my teenagers and I had an absolutely amazing week staying at Thirlmere Lodge!"

  This was my 4th visit to White Cross Bay and it was definitely the best by far. Everything was perfect from start to finish. I was worried about the £400 housekeeping bond tbh because we haven't had to do this in the past, but I needn't have been, because the owner kept his word and the bond was immediately returned. I understand why it's requested because it is a beautiful lodge, with all the beautiful added luxuries such as hot tub, fancy fire, leather sofas, glass dining table, and you have to respect this gorgeous property! The bedding was lovely and smelling fresh, beautiful white Egyptian towels, the showers were brilliant, the dishwasher was an added bonus, a lovely big fridge freezer, and TVs in every bedroom. My son was overjoyed with your spare phone chargers, and all the board games and playing cards, excellent idea. Then there's the roof top terrace, we were so lucky with the sun, and gosh what a suntrap, I felt guilty sunbathing up there because not every lodge has them and the kids joined in the sunbathing because they could put their treats on the table, and the reclining chairs made them settle, nice for them to get off their phones and have some vitamin D! And see the magnificent jets going over the lake, wowzers, creating happy memories that we don't see at home!! The kids used the on site swimming pool every day, the sauna, steam and jacuzzi was perfect for us adults too, the games arcade cost me a fortune but we won about 20 keyrings, the food on site was perfect for lunches, the shop is cheap and very well stocked, the lake on site is pretty at night, and Windermere, Ambleside, Keswick, just stunning, absolutely stunning, best UK holiday by far, we will return year after year, yes I highly recommend you stay at Thirlmere Lodge in the beautiful Lake District. Thank you Barry and team, we'll be back next year ☺️☺️☺️

  Reviewed by Nicola5.0★Jun 2024

• "The cabin layout is very good but the cleanliness was appalling (we have taken photographs)."

  The cooker hob was filthy, the work tops were filthy, the blinds were full of dust and clearly haven't been cleaned in a long time. Generally the tops of vanity units/bedside tables were very dirty. The carpets are heavily stained and needed hoovering when we arrived, the blind on the main front door was broken, the bin was dirty and had no bin liner, the glasses/plates again needed washing before we used them, we wiped the worktops down before preparing food. Outside the hot tub was fine but the table/chairs were very dirty and full of bird poo, the decking wasn't swept. The fire in the lounge didn't work/wouldn't power up. Lastly the thermostat for the heating- it was locked and we couldn't alter the heating. I appreciate from an owners perspective they want to make sure guests are not leaving the heating on full 24/7 but we actually wanted to turn it off! The property was unbearably hot and we had to leave windows open to cool it down- which is a terrible use of energy. All in all the layout was good but the property was not presented well, it was not clean and it was very tired (there is a rotten door frame in the lounge/stained carpets/broken blinds/broken fire). It was quite disappointing given that we stay on the park regularly and invited friends to stay off our recommendation. We wouldn't choose to stay in this particular cabin again.

  Wow such a lot but here goes! The cleaner has been replaced. The blind was damaged by the previous guests and a new one has been fitted. Carpets have been replaced with Karndean flooring with door frames repaired at the same time. The temperature was controlled by the site wifi which is poor but we have now bypassed their system The fire in the lounge is new and the remote was in the drawer. bird poo, leaves on decking and bin liner - really? Property Owner

  Reviewed by Rory2.5★Apr 2024

• "We had the loveliest 4 night stay here."

  Our 8, 6 and 1 year old joined us and we all loved the hot tub which we made use of every night. Beds were very comfy, kitchen was spacious with all you need, bathrooms were nice, the dining table was big and kids could relax and draw here, and the surroundings were so calm and chilled. It’s a very short drive to Bowness and Ambleside and we took the kids to Brockhole for their Halloween event which was amazing and it has zip lines and play areas for the rest of the year and it was round the corner! My only recommendation for the lodge would be to have a DVD player as my kids love to snuggle up each evening for movie night and freeview tv doesn’t have films. We actually took our own DVD player so we were totally sorted. We would absolutely come back to stay again!

  Thank you for your feedback from your stay at our lodge. Next year we’ll be installing a play station that I believe has the facility to play dvds. Property Owner

  Reviewed by Laura5.0★Oct 2023

• "We loved our stay only a couple of things I would suggest a garden brolly over the table would be good and the kitchen could do with a good clean as well as the dinning table it was sticky even when wiped."

  The utility that is shown is actually locked so you can’t get in and could of done with a easier way to turn the fire on ( the manual in the door was draw was complicated to understand) the bedding and towels smelled lovely and clean and well stocked kitchen. However you can’t please everyone and we have already booked for next year and can’t wait.

  We are so pleased you enjoyed your stay in our lovely lodge. Our refurbishment continues which includes a new dining table, chairs, suite and kitchen. Hopefully your stay with us next year will be even more enjoyable Property Owner

  Reviewed by Claire3.8★Sep 2023

• "Really nice lodge, very cozy and spacious."

  Has everything you need. Only issues I found was that there was no blinds in the bedrooms and the jets in the hot tub weren't very good. Everything else was great.

  Hi We are so pleased you enjoyed your stay at our lovely lodge. I do not understand the problem with the hot tub jets. It is emptied, cleaned and checked-over after every booking. Our on-going refurbishment will be completed for the opening of the season in 2024 and we look forward to welcoming you back soon. Property Owner

  Reviewed by Julie4.1★Aug 2023

• "Beautifully appointed lodge and very well equipped."

  Highly recommended. We had a problem with accessing the key and the heating but these issues were swiftly resolved. Note that the utility room shown in the photos is not available to guests. However there is plenty of space. Sadly we did not have the weather to enable us to enjoy the hot tub or the roof top terrace.

  Reviewed by Susan5.0★Aug 2023

• "We have been staying at white cross bay for many years and this is the second time we have stayed in this lodge."

  The lodge is situated in the perfect place on the park, small walk to the main pub/shop/swimming pool and also a small walk to the marina. The lodge itself is very comfortable, equipped with everything needed for a stay away & great hot tub/roof top area. The only thing I would recommend is the lodge could do with a bit of a deep clean/ touch up just so it’s at its full potential but this did not affect our stay. White cross bay is in a lovely location with so much to do on your doorstop so will definitely be booking again for next year.

  Reviewed by Kirsty4.7★Jun 2023

• "Very disappointed with cleanliness/maintenance of the lodge, especially considering the premium we had to pay for staying over new year: I had to wash all the crockery/glassware we needed on arrival."

  Dishes were put into the cupboard dirty. Had to scrub dining table as it had sticky marks all over it. Long curly hair found on my pillow on going to bed on the first night. Hot tub jets partially working (yes, we tried to twist them on/off) En suite floor tiles not secure - standing on one tile prevented bathroom door opening. No anti slip strips on entrance stairs. The lodge is a really good size and layout is great. We paid the additional amount for use of the pool, which was warm and the boys really enjoyed it.

  We are so pleased that you enjoyed your stay and thank you for your feedback. We are sorry about the dirty cutlery and we have spoken to the cleaner who explained that everything was put away from the dishwasher but in future she will check the cleanliness. The lodge will be having a full deep clean this month and we will be carrying out some refurbishments during this year. Property Owner

  Reviewed by Rosie2.5★Dec 2022

• "A good stay overall but the lodge would benefit from having a deep clean of all soft furnishings."

  We are so pleased that you enjoyed your stay and thank you for your feedback. The lodge will be having a full deep clean when the site closes and we will be carrying out some refurbishments in 2023 Property Owner

  Reviewed by Linda3.8★Nov 2022

• "Everything from first booking to leaving was."

  Great except the way we were treated in the restaurant, as we weren’t owners of the lodge we were treated like second class citizens, after waiting over 45 minutes for out breakfast order we were told it was going to be another 45 minutes as a lodge owner and family/guests had arrived in their posh area and our order would be pushed back, I understand that owners after paying to buy a lodge are going to get preferential treatment but I still felt it was wrong and unfair

  Reviewed by Julie5.0★Nov 2022

• "Lovely cosy cabin had all facilities we needed."

  The cabin is close to clubhouse and lake both about 5 mins walk away in each direction. 1 small issue dirty grill pan ( full of grease) we cleaned it but didn't use as there was a toaster we only use anywhere for breakfast as we eat out at night. Also I don't have a dish washer so didn't use but I think an instruction leaflet would be handy if next people want to give it a try. No reflection on the log cabin but it is very poorly lit definitely needs lots more lighting and the clubhouse is nowhere big enough to cope with people who stay we went in on 2 nights at 7 o clock and not a table or space this needs attention. The arcade is left to older boys to use the basketball ball to play football in there smaller children getting hit. If there parents just sit and drink and not watching/bothered about what they doing then this should be manned by staff or cameras to reception staff to monitor and control.

  Reviewed by Dianne4.4★Oct 2022

• "We had a nice 2 day stay at the lodge."

  It was very clean and the furniture was comfortable. A welcome pack and a note from the owners would have been nice. There was NO internet for the whole time as reception advised that they were upgrading it so it was not available. One of the recliners was broken and didn't recline. The clubhouse is small. We did not use the pool or gym. Suggestions: an umbrella on the deck, a barbeque.

  Reviewed by Jennifer4.1★Aug 2022

• "Wonderful place, the whole family had a brilliant time while in No 6 Thirlmere !"

  ! The lodge itself is fantastic, comfortable sofa/chairs and beds, loads of space, loads of towels, lovely hot tub, rooftop balcony was brilliant at night for the kids and great that the WiFi never worked, kids could be kids again without social media :-). Couple of very minor things, not complaints, just observations - some food goods were left behind from previous lodgers in cupboards and freezer, not sure why cleaners didn't remove them before our arrival, cleaners could do better with removing the few cobwebs within the lodge, plus a fold up clothes horse for hanging wet clothes would be great to have in the lodge. All in all, super lodge, within a super park, in a super location ... We will definately be back to Thirlmere View !!

  Thank you for your feedback. We are delighted to hear of how much you enjoyed your stay and the amenities within the lodge. Thank you for your further comments, these will be looked into. We appreciate you bringing these to our attention. We are so pleased to hear you wish to return and we look forward to welcoming you back. Property Owner

  Reviewed by Martin4.7★Aug 2022

• "Myself and my family had a lovely stay here and we will definitely be booking again."

  We were saying on departure how much we wished we could stay a few more days. Everything was lovely and clean. The towels provided were lovely and soft and smelt amazing. The hot tub was very much enjoyed. We didn’t realise we needed to state we needed a travel cot before arriving but the team was very accommodating at sorting this out for us. And we had one within the hour (very thankful for there co-operation) The only thing I would fault is having no hand wash in the bathrooms and the wifi wasn’t the best. We didn’t manage to connect to the wifi stated in the description. There is night time entertainment advertised but when we went nothing was on. On a camp site like this you definitely need some form of entertainment specially for the children. Other than this we had an awesome time and won’t stop us from booking it again.

  Thank you for taking the time to submit your valued feedback. We are delighted to hear that you enjoyed your stay at Thirlmere View. Your positive comments are very much appreciated and we take on board your constructive feedback relating to Wi-Fi performance and lack of evening entertainment. We will ensure these matters are brought to the park's attention. Hand soap will now be provided for guests and we thank you for this suggestion. We very much hope to welcome you back in the future. Property Owner

  Reviewed by Stephanie4.7★Jul 2022

• "Sadly one shower not working and with 6 of us this was a little challenging ."

  Cutlery and some glasses were dirty Few wine glasses and one cracked . Bathroom fan ran through the night which was quite noisy .

  Thank you for taking the time to submit your valued feedback. We apologize for the inconvenience caused due to one of the showers not working. This, we are pleased to report, has now been repaired. The bathroom fan is turned on and off with a manual switch found above the door, we regret that you were unaware of this and for the disturbance caused through the night. The cleaning issues will, of course be dealt with and further to your recommendation, additional wine glasses will be purchased. We would very much like to welcome you back should you decide to stay in Thirlmere View sometime in the future. Property Owner

  Reviewed by Sue3.1★Jul 2022

• "Property needs some tlc (tender loving care)."

  Broken taps, blinds, armchair, deck chairs broke on roof and in need of a touch up all rotting arm rests. And WiFi was listed as a feature in this lodge but no WiFi available the whole stay. Such a shame cos it’s a quirky little lodge but think it’s in need of repairs and updating now.

  Reviewed by Christina1.6★Jul 2022

• "A large lodge with everything you could need."

  We liked the rooftop space. We would definitely recommend this lodge

  Thank you for your valued feedback, we are delighted by your response and how much you enjoyed your stay. We do hope to welcome you back in the future where you can enjoy Thirlmere View once again. Property Owner

  Reviewed by Joan5.0★Apr 2022

• "Lovely lodge."

  No bbq but had all the utensils for one. No instructions about the hottub

  Reviewed by Tiffany4.7★Jul 2021

• "On arrival, the lodge was lovely and clean, had a problem with wasps nest on ..."

  On arrival, the lodge was lovely and clean, had a problem with wasps nest on first day rang office and they came within an hour, told me they would call pest control, pest control came 2 hours later and problem was sorted, great customer service, this lodge is perfect for 6 adult very spacious, comfortable all beds are full size, would book this lodge again if available,

  Thank you for your feedback, we are delighted to hear you enjoyed your stay. We are pleased to hear we were able to resolve the issue of the wasps nest in quick and timely manner for you. Wasp nests around the lodges are very popular at this time of year as we do everything we can to remove them as quickly and as safely as we can. We agree with you, Thirlmere View is a lovely spacious lodge and is very popular. We hope to welcome you back soon. Property Owner

  Reviewed by Paul4.7★Jun 2021

• "The lodge itself was amazing we absolutely loved it."

  The lodge was lovely for us going into it, there is areas which could have been cleaner but that’s if you were to be really picky with it which we weren’t. I couldn’t give a downside with the lodge the only thing about our stay was the complex on site, I didn’t find the staff as helpful as they could have been in situations that was their error not ours. Overall I would 100% come back my only regret is not being able to stay for longer.

  Reviewed by Sophie4.1★Jun 2021

• "Was lovely had everything we needed its a beautiful place little disappointed having to get having to be out the hot tub by 10."

  30 pm and having a little trouble getting some clothes back that I had left :( other than that I be very happy to rebook and would recomed

  Reviewed by Sarah4.1★Jun 2021

• "Great location of lodge close to restaurant and bar and harbour very well equipped with everything you need very clean only things that let it down was the poor wifi cutting on and off the dogs in neighbouring lodges barking and the curtains in the Main bedroom which don't stop any light coming in!"

  But would definitely stay again as only minor things!

  Reviewed by Gary3.8★May 2021

• "The lodge is extremely cosy and made us feel at home."

  Lots of extra things provided I.e. teabags and dishwasher tablets etc which we did not expect. It was really easy to find and everything inside the resort is well sign posted. Only downfall is that it did not say anywhere that there is a 10:30 Curfew on the hot tub, this is a bit early and not ideal when the earliest you can check in is 4pm. Not sure what the difference is when you could be sitting out on the patio beside the hot tub to whatever time. Other than this the stay was great.

  We are so pleased you enjoyed your stay with us at our lodge and you found it cosy and to your liking. Unfortunately the hot tub curfew of 10pm is a rule implemented by White Cross Bay and covers all the hot tubs across the site and we have no control over this whatsoever. We hope it did not spoil your enjoyment too much and we look forward to welcoming you again soon. Property Owner

  Reviewed by Sarah4.4★May 2021

• "This is a very spacious and comfortable Lodge with a fantastic hot tub, good location and comfortable beds , but unfortunately the cleanliness let it down ."

  Headboards in bedrooms thick with dust , dirty crockery and hob . All the cupboard doors were dirty. Stained bedding, I could go on . The whole lodge needs a deep clean. I’ve never stayed in a lodge booked with LDLH before that hasn’t been spotlessly clean, I can only hope this isn’t a sign of things to come now that Sykes have taken over.

  We are sorry to hear that your recent short break at one of our lodges was not met with our usual high standards that we normally provide. As you know we are currently going through a hand-over transition and this will be fully completed soon. You can be assured that this will not happen again as we will be implementing a managed cleaning and maintenance system. We are pleased to hear you enjoyed the other benefits of this particular lodge as it’s part of our premier collection and offers a unique roof top terrace with spectacular views of the lake and fells. Property Owner

  Reviewed by Kimberley4.1★Apr 2021

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