“I have already sent an email to you regarding the accommodation.”
Firstly you describe the accommodation as a lodge and then further on a chalet.
On arrival the accommodation, although it was clad, was not a lodge or chalet but a caravan.
We booked the holiday expecting to be in either a lodge or chalet as we do not like staying in caravans, consequently we were very disappointed.
I have booked many holidays through yourselves but after this experience I will need to think hard before booking with you again.