“The cleanliness of the accomodation inside and out was not up to the standard we expected considering Covid 19.”
All downstair floors needed cleaning,the roll top bath had to be cleaned before,on arrival the kitchen area had several fly papers full of dead flies,all surfaces in the kitchen were "sticky" and had to be wiped down thoroughly,the dining table had a vase of dead in stagnant water,the decked area was very dirty,some of the chairs were rusty and the table needed numerous wipes so it could be used,the decking itself had the remains of food in the joints and it gave the appearance it had never been cleaned,both the inside and outside door mats looked as though they had never been cleaned,the downstairs toilet seat was broken,the hob on the cooker was damaged,there were outside lights and downstairs toilet shaving light not working,inadequate supply of cooking saucepans and a good frying pan to cope with six people.
This property is very spacious but needs thorough cleaning inside and out and we would not return or recommend this property.
I would like to know if Sykes Cottages inspect properties that they advertise on their website
Thank you for your feedback. We are sorry that you did not find this cottage to be up to standard. The owner has advised that the area does get flies over summer which is why she leaves fly papers but it is very hard to avoid them completely. The flowers were not dead, just a day or two old. The cleaner cleaned everywhere thoroughly and normally gets very good feedback and scores so it was a surprise to read your comments, especially given the ones left by your party in the guestbook which were very positive.
The decking and furniture does get wiped between stays but can appear dusty after rainfall sometimes. Someone did take out a chunk of the hob previously with a pan but it does still work fine. No one else has ever commented on a lack of pans or utensils. We will check the shaving light but the oustide light does appear to be working. We offered to replace the toilet seat for you but you declined; this was only loose on your arrival and not broken. Sykes does inspect properties before they are signed up with us and will carry out further inspections if there are significant changes to a property or if there are any feedback concerns. There has not been a recent inspection of this cottage as the feedback scores are always very high. We hope you enjoyed your stay otherwise.
Property Owner