“The cottage was beautiful and set in lovely surroundings.”
We were able to go in earlier than thought which was good.
The main issues we would like to highlight are:-
1. We specifically booked the cottage as it had a hot tub. We enquired that the hot tub would be available and this was confirmed, however when we arrived it was cold. We made the owner aware of this straight away at aprrox 1pm and we were assured that it would heat up.
It wasn't until 9.30pm that we actually used it and even then it was not at the max temp.
We were in constant communication with the owner via text messages of our dissatisfaction and disappointment as we felt it was actually false advertising, however, we did not really get a satisfactory solution other than we could stay a bit longer ontge day of check out.
It was my 50th birthday celebration to which we wanted something special but in fact it actually spoilt it due to the issue with the hot tub.
I feel this should be looked at as although I understood the need for it to be cleaned, etc, in actual fact it meant we did not have much time to spend in it.
We also felt the lack of a person to welcome us and be able to try to support us in this matter was very impersonal.