21 West End Point

7 Customer Reviews

• "Absolutely great."

  Caretaker was very very helpful.

  Reviewed by Richard5.0★Sep 2021

• "Lovely holiday apartment good location for the beach and exploring the beautiful llyn peninsula."

  Met by the lovely Eileen who was warm and friendly, Everything needed for a chill out few days away even though the weather was on some days very wet and windy we did manage a walk on the beach most days would recommend this apartment

  Reviewed by Joy4.4★Feb 2020

• "The apartment is listed as ground floor, in practice it is accessed by one or more flights of stairs."

  Your illustration of the premises shows the old front door leading on to a grassed area which has no footpath, this makes it impossible to wheel suitcases to the door also there is a series of steps up to access the area. It was disappointing to find on arrival that the property was a building site with works in progress. On one occasion we were unable to leave the flat due to the works. I had to ask the builders to cease work so that we could safely leave the flat. Whilst in residence we were unable to open any windows or raise the window blinds because of the dust and workers outside the bathroom and bedroom windows. The renovations started at 7.30am and continued through to 5pm with some cutting of materials and other work in the hallway outside out flat door and drilling outside the bedroom window. On talking to the key holder at the end of our stay and reading reviews on trip adviser it is apparent that Sykes knew about the problems at this apartment. I am disappointed that alternative accommodation was not offered for our booking.

  Reviewed by David3.8★Sep 2019

• "Friday 16th August - We were contacted the day before our holiday to explain that there was building work at the property, and that there would be scaffolding up and workmen on site from 7."

  30 am weekday mornings. However we were also told that the rendering had been removed so they would not be very noisy. As we were offered a 20% discount, we chose to continue with our holiday as it was only minor disruption. Saturday 17th August - arrived at the property to find that one of the points of access (back door) was inaccessible due to metal fencing and work tools. The front door was still accessible so this was not too much of a worry. Monday 19th August - woken at 7.15 by workmen, by 7.45 they were using drills, and smashing rendering work off the back of the building (where the bedrooms are). By 10am they had blocked the front door as work began round the front. We still had access via the main entrance to the block however this was up two flights of stairs, through a locked door, across a landing and then down two floors in a lift. We had booked a ground floor apartment for easy access, obviously this was not. We contacted Sykes at this point (10am approximately) due to it being more than the disruption we had been informed of, who said they would contact us back. By 16.30 we had no response back so called again, and after 15 minutes on hold were eventually answered with "we can't contact the landlord". No attempt at a resolution. Tuesday 20th August - again awoken early, and by this time the builders informed us of their intention to board up all the windows. Numerous calls to Sykes (promised calls not returned, so again lengthy waits on hold on each occasion) finally resulting in an offer for a refund for the remaining 4 days of our holiday. No further recompense for the two days we had already spent there in poor conditions contrary to what we had booked (the first full day, a Sunday, had been enjoyable). We were told "it's not [Sykes] responsibility" despite them being who we had booked through, and our only contact. Also no acknowledgment that it had been a day and a half since we had first made contact with them to inform them of the unacceptable situation, with us chasing for a response. It is all well and good refunding us for the days after we left, there was nowhere else for us to go and we had to return home with our two young children. As working parents we get one week off a year at the same time to take a weeks holiday with our family which was completely ruined and I feel that your response was poor. We are still awaiting our refund, a full week after we packed up and returned home with our upset children. On top of this, you then have the gall to send out a (no doubt automated) email asking for feedback, hoping we had an enjoyable holiday which ended on 24th August, when you are fully aware that we left on 20th. Whilst the apartment was lovely, it was unuseable and not an enjoyable holiday and your customer service has been poor. I will never use Sykes again, and will leave reviews stating this.

  Reviewed by Elanor2.5★Aug 2019

• "Excellent apartment with fantastic view across the Llyn Peninsular."

  Ideally placed for visiting Abersoch, Criccieth, Porthmadog, Snowdonia range, beaches, mountain railways. Comfortable, everything you need in a holiday apartment whether for a weekend or longer stay.

  Reviewed by Lynda5.0★Sep 2018

• "Even though it is a ground floor flat you have to climb a set of steep steps at the rear or clamber over a wall at the front(not easy for two 80plus year olds, WiFi worked if you stood in the front window, everything else was fine."

  Reviewed by Christine4.4★Jun 2018

• "Very clean, comfortable accommodation right on the sea front."

  Friendly helpful staff. Well appointed kitchen. Thoroughly recommend.

  Reviewed by Tariq5.0★Apr 2018

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