“This is the email I sent to the Rottal Estate, who I believe forwarded it to yourself.”
I am writing to inform you of my dissatisfaction with the cleanliness/hygiene of our seven day stay at the Rottal Farm House from the 30th July to 6th August.
Although there were a number of positives about our stay, there is a number of issues I would like to bring to your attention.
Firstly, the house was not ready for our arrival.
Secondly, there were a number of issues with the cleanliness/hygiene of the house, which I brought to your attention during our stay and now listing them below.
Urine stains on toilets.
Dirty doors, door handles, light switches and banister.
Cob webs and dead insects throughout the house.
Remnants of the previous guests, for example, confetti behind couch, used matches in bedside cabinet, handcream under bed, skittles under bed, tic tacs under rug in living room.
Black mould on ceiling in ensuite.
Dead insects in extractor fan in bathroom.
Unpleasant smell in bedroom and dining room.
Dust in dining room.
I feel that because of the above issues, the current covid climate and we paid a substantial amount of money for our stay, I am entitled to some kind of refund.
I look forward to hearing from you about the resolution of this matter.
Yours sincerely
Deborah Barrowman
- Mrs Barrowman, July 2021