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"Very nice place."
4 tea bags and 1 toilet roll is not enough other Sykescottages we have stayed at welcomed us with a cake 1/2 doz eggs which is a very nice welcome
Reviewed by JenniferMay 2022
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"For me it was a lovely place and the area also, I would have given it 5 stars but the Wi-Fi was a let down on a couple of days,
I would definitely stay at Willow again,
sort the Wi-Fi out."
Reviewed by LawrenceApr 2022
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"On arrival all seemed well apart from a distinct smell of dampness."
That evening we had a bath and a musty smell was more profound, on close inspection the jets in the bath were black which gave the impression of being mouldy, mould was also evident on some of the tiles. The following morning in daylight we noticed paint under the radiator in bathroom was flaking and there were some paint powdering on the floor which had crumbled from the damp. Also damp under bedroom radiator. Noticed a lot of Lacewing insects on the ceilings and walls, and I mean a lot... spent most of the weekend disposing of the ones I could reach. Lots of cobwebs on the high ceilings which I was unable to reach, and also in most rooms throughout the cottage.. Blind on kitchen door was dirty and stained, there were no cleaning products for bath, sink or toilet (no bleach) and no cleaning product for kitchen sink, hob or worktops. Sofas on verge of collapse, glass on most windows was dirty but more so on double doors in lounge. On an upnote we found the bed really comfortable and clean
Thanks for bringing this to our attention. We do strive to reach our customers expectations but on this occasion we have clearly failed to do that and for that we apologise.
In the New Year maintenance is going to be taking place on all our cottages.
We take all our guest comments very seriously and hope that you will return to us again in 2022. Property Owner
Reviewed by StephenNov 2021
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"The facilities were good and the cottage was pleasant enough."
However, some of the details that we have come to expect renting holiday cottages let this place down a little and would make a difference if addressed. Glassware was limited and rather small, knives were blunt (a sharpener wouldn’t go amiss) tatty frying pan, pealing paint in the bath room, overly hard mattress, no cleaning products for bathroom or surface cleaner for the kitchen. Very few cupboard staples (usually left by previous visitors) which tend to get added to. No leaflets or guides in cottage of local activities and places to visit.
Reviewed by DavidSep 2021
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"Had a great time"
Reviewed by PaulJul 2021
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"This was our first trip since the pandemic began and planned as short break to meet family and enjoy a change of scene."
The location of the property was chosen to make this easy, plus give us options for days out. It was also a very quiet place. It was spacious for two and well equipped. Our only issue - although it was too cold to sit out in our small 'yard' - was that it was not inviting to do so. It would be nice to see the fencing painted a lighter colour with perhaps a climbing plant on a trellis.
Reviewed by PhilipApr 2021
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"Could have done with some oven gloves, apart from this, kitchen well equipped."
Wonderful, quiet location.
Reviewed by MApr 2021
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"Good value for money."
Lovely nice big rooms. Handy for visiting rfamily.
Reviewed by GillOct 2020
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"Lovely comfortable property and ideal for exploring the area."
There was a lack of basic cleaning equipment so that had to be acquired and poor recycling capabilities. We could only recycle glass. Not a good advert for being environmentally friendly!? Otherwise we have no major issues and would return in better weather.
Reviewed by IanFeb 2020
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"Was unhappy to find cobwebs on base of some radiators."
on two occasions there were what I think were small cockroaches in kitchen in the morning. it also might help if top sheets were put on beds as duvets can get too warm for comfort,on the whole it was a nice cottage.
Reviewed by JanetAug 2019
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"Whilst the actual cottage was a good size, we had a lot of issues, to start with we tried to get wi-if which the listing says it has and when we couldn't login into it I asked the owner and I was informed that Willow is the worst cottage for logging in to internet but if I stand by the back door in the kitchen I should be able to pick it up!"
!
I needed wi-if in the bedroom during the night for our home alarm notifications had it gone off whilst we were away. The did eventually allow us to pick up her own personal wi-if on my mobile phone however we were told the next day it was now working and when I asked about allowing me to have it for my iPad as we needed to look up places to visit in the area. It was working but it was again only if I sat in the kitchen at the corner of the table by the door that I could pick up a signal!
The day before we were due to leave we saw someone fitting what looked like boosters to the cottages, which was a little late for us.
With regards to the comfort of the cottage no where was comfortable This was lacking in the bedroom and sitting room as the bed well mattress was so soft (worn out) that when I sat on the bed I could feel the base, it was shear luck that I brought a throw in the car so I put that folded on the sheet on top of the mattress however it still didn't completely make it comfortable and I didn't sleep very well for the 6nights stay. It didn't help as the two sofas were so low as the cushions/bases were very worn out and you sank down so low, So these too could do with replacing.
I put one seat cushion on top of another and a pillow on this but still it slumped down very low!
The shower was a big issue as it too is quite old and needs updating or a real power clean. Jets useless apart from the water pressure not working and water just trickled out at the bottom of the shower head the actual fitting for the shower head had been put on the wrong side of the rail so it was almost against the wall, my husband changed it round but it still was not any good and as I have long hair I couldn't wash my hair all week. I couldn't shower either so ended up having to strip wash. We should have asked the owners about these issues but you felt they were not involved with running the place as it was done via another company Acorn Cottages which we did not know this at the time of booking. Also to suggest an idea that might make the sitting room a bit more appealing re the boiler In the corner on the wall, maybe this would be much more appealing if it was built into a cupboard instead of being on show!!
Reviewed by HelenJul 2019
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"The private patio area was not exactly what we expected."
There was obviously no view but also it wasn't very pleasing to the eye from the lounge patio doors, ie a 6foot high brown fence 4 feet from the doors. It would be nice if it were painted in say Cuprinol colours Willow or Seagrass to brighten it up and perhaps a pot plant. Other wise it was a very enjoyable and comfortable stay.
Reviewed by RonaldSep 2018
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"Older people might like to be aware just how remote the cottage is."
e.g. nowhere within walking distance, no/poor mobile signal, no nearby shops.
The cottage and surrounds are beautiful, peaceful and very relaxing.
Reviewed by DavidJun 2018
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"Good weather."
Nice place. Peacefully third time at that place. Lovely time
Reviewed by JaneMay 2018
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"A fantastic property and site all the units look as good as Willow."
I have had a cottage as good as this one from any other company.
Reviewed by VictorOct 2017
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"Very relaxing place and area."
Will definitely visit this area again!
Reviewed by GillianApr 2017
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"Lovely spacious cottage In the country, which does however mean narrow country roads and not very good wifi and mobile phone reception ."
Reviewed by GillOct 2016
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"Overall very good."
Accomodation spacious and warm.All booking and key collection very straightforward.Cottage generally well equipped and clean just a mucky oven.A great holiday and very peaceful position.
Reviewed by AndrewOct 2016
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"This was an excellent spacious cottage."
We can't understand how it can have the same Sykes rating (3 ticks) as the disappointing flat we booked from you in Rye in May - surely it's worthy of 4 ticks?
Reviewed by KarenSep 2016