"This is my first time booking with Sykes and likely the last."
We were led to believe the cottage had been 'deep-cleaned' due to extra requirements however it had clearly not been cleaned in weeks. There were visible cobwebs everywhere, dirt on the floor and overall lacked any attention to detail. The plates and cutlery etc were all dirty and had to be washed before use. We had booked for 4 people but were only supplied with two towels. There was no shower gel or soap for when you did want to shower (please be aware you have to lie down in the bath to shower as not even a borrower could stand). We were not supplied with milk, tea, coffee or any of the usual homely bits we expect when going to cottages. As soon as we arrived and parked in front of the house as the ad states the neighbour came out and starting shouting at us as we were near her drive, not even covering it. We went to the local pub as suggested and there was a sign saying all non-welsh go home as we were not welcome, saying we were causing the locals distress. From minute one we were felt to be intruders and that is the last thing we expected when going on holidays for the weekend. It says two small dogs can stay, however there is no yard or garden and the front door opens on to a road, so it is definitely not safe for dogs to come unless you want to have them on leads at all times. It also states there is a games room, unless that means the stairs which are like a challenge on takeshi's castle that is an outright lie. I feel we were mis-sold a peaceful cottage trip away for the weekend and have come back more angry than pleased. We were unable to put the heating on, the boiler said 'water-only', so we had to be cold which is just horrific customer service - to not allow customers to put the heating on is quite frankly unacceptable. There is no phone service and no internet, so when you feel you're not accepted in the pub you're restricted to channels 1-5 in a cold room. As per previous reviews, I can confirm there is no thermostat in the cottage. DO NOT STAY HERE.
Thank you for your comments. We are liaising with the owner and will respond to you when our investigations are complete. Property Owner
"Lovely location, pretty little village friendly people, downfall no signal"
"Check in time was meant to be at 17."
00 but the cottage was not ready till 18.00 due to the last people leaving in such a mess. No apology. Rang for key number, no answer.
"Look. I don't think you use the feedbacks to make improvements like you said in your mail."
If that was the case, you would have changed the sofa, because on all the comments, it's been said, it's broken. You would also clean that cottage like it should be.
So what's the point of leaving feedback then? you can read mine on booking.
And please change the carpets... my god. Why on earth would you put a carpet in the kitchen???
"The sofa has springs that were quite uncomfortable."
There were cobwebs all over the house. The crockery had to be cleaned before use because there was still food present. The house wasn't the cleanest in general and I think the provision of just 2 TV channels should have been mentioned in the write up.
I am not a complainer but this house was not up to the standards that we normally expect.
"The cottage is in a great location, is very clean and has everything needed for a self catering holiday."
I was given a very warm welcome on arrival. There is a small local shop that sells most things and a pub that has great beer and also has a small restaurant.
However there are two small negatives. I would have given full marks for comfort if the settee did not have a loose spring on one side. As with large areas of North Wales, mobile singles are a bit scarce in places making the lack of wi-fi in the cottage a bit of a disappointment, hence a lower mark for facilities. This would put me off staying here again for more than a couple of nights.
Overall I did enjoy my stay despite the couple of niggles.
"The valley where it was set,stunning ."
A bonus was hearing Penmachno choir practising in the. church. The beds were so comfortable and the kitchen so well stocked. The welcome flowers and cake were a lovely touch.
"Our little break was amazing from start to finish."
Would totally recommend our cottage to everyone. Totally a home from home experience.
Michele was great and so was her grandson Alex too, totally made us feel at home.
So many walks to taken and totally enjoyed, will certainly return in near future xx
"Lovely cottage in a beautiful place."
Really Cosy and has everything you need.
"Lovely base for a holiday in Snowdonia and the surrounding area."
Cute cottage, lovely location, would come back to the area again as we only came for a long weekend and didn’t see enough.
Would recommend this area to my fitness friends for the beautiful walks and scenery.
Our accommodation was clean and comfortable and we had everything required for a restful weekend.
"A wonderful place to escape from the busy life and enjoy quality time with family"
"The cottage was much smaller than expected, the beds were very uncomfortable, the shower was ridiculously bad and we believe the heating was controlled wirelessly from a nearby house as we were unable to control the heating from within the house."
There was no internet and only 3 tv channels. The whole house desperately needs modernising. There wasn't even any complementary tea and coffee. We were extremely disappointed by the accommodation as a whole.
We're sorry to hear that you were unhappy with Treflys Bach. The issues you raised have been brought up to the owner and there are found to be no issues with the TV or heating system. There is a thermostat in the property to adjust temperature. The property is not listed as having internet and so this would not be a service the owner would need to provide. If you have any issues whilst staying in one of our properties, please don't hesitate to contact us so that we can address these as quickly as possible for you. Property Owner
"Firstly the area is beautiful and very quiet and we loved the chance to relax in such a friendly area."
Unfortunately the cottage didn't meet the usual standards we know and love. The radiator in one of the bedrooms didn't work, the fan heater in the bathroom cut out after 20 seconds and the extraction fan in the kitchen didn't work, so we had to have the front door open when cooking. The owner did call around during our stay and asked if everything was ok, which we thought was inappropriate and didn't feel it was the right time to talk about the issues as this would have led to people in the cottage working on them during our stay when they should have been sorted between guests. We hope this information will help sort the problems for future guests, and we are sure our next cottage in February will meet the usual standards.
"Very nice cottage."
Visited at start of November, so needed log fire on, but it doesn’t ‘draw’ very well so we couldn’t really get it to light properly. One of Radiators in one of the bedrooms doesn’t work either. Electric blankets were welcome though. Generally a nice cottage.
"A really lovely cottage in a fantastic area."
The cottage had almost everything you could ever need for a relaxing holiday. The log fire really warmed up the living room on a cold autumn evening. Would have benefitted from possibly providing the basics e.g. Milk, coffee, tea etc for those who arrive later in the day. When you've just arrived after a long drive, the last thing you want to do is search for a shop or supermarket. Also tub chairs in lounge rather uncomfortable.
Exactly What we were looking for, a short 20 minute journey to mount Snowdon. Perfect all round.
"There was no shower which is not what we expected."
The spiral staircase was very narrow and it was scary going up and down.
"A charming cottage with lots of potential and in a good location for Snowdonia."
it does require updating as the furniture and décor look tired and outdated. As per other customer comments a stand up shower would be of benefit. We didn't get to meet the owners but i think the cleaning standards dropped on this occasion as first impressions didn't meet our expectations.
"The cottage was brilliant, great location & very cosy!"
X The only thing we would change is having a shower in there instead/aswell as a bath!
"We enjoyed our stay and the cottage was very nice and in a handy location."
I think the main improvements I would suggest would be to fit a shower instead of the bath and it would be nice to replace the 2 tub chairs with a 2 seater settee. We would definitely consider using the cottage again.
"Extremely cosy and comfortable cottage , well equipped and in an excellent location for exploring the surrounding area ."
You also get to park your car literally right outside the front door
"The skyes cottage represenitive was extremely friendly and helpful when booking my stay."
Cottage does not have wi fí. the signal in the area is very poor and making phone calls is a problem too. So if u are relying on internet to do research about the area have your preparation done before u arrive.
The cottage has everything u would need for your stay. It really is pretty and the area v beautiful like stepping back in time. Only thing the mattress are near end of their life :)
"It was a lovely little cottage in a small, beautiful village."
The cottage had all the amenities you could have needed for a weekend away. We loved the spiral staircase although it would be difficult to get up and down if you had any mobility problems.
"A cozy cottage in a small village surrounded by sheep farms and scenic mountains."
"We were happy with the cottage which had everything we required including a wonderful log burning fire so cosy."
Close to Betws-y-Coed and other areas of interest a very successful break away, would love to visit around the Christmas season
"No,cottage was excellent you don't need to worry about what to take with you,it's got everything,would recommend."
"Both my self and my parnter loved our stay in the beautiful Treflys Bach cottage
The cottage looked picture perfect from the outside and was situated in the lovely village of Penmachno which we have visited serval times, each time recieving the warmest of welcomes ."
The cottage was cosy and warm and catered for all our needs for the perfect week away highly recommended would definitely stay there again the owners are friendly and are on hand if needed.
The village it self offers a friendly welcome with scenic walks along with a pub offering great food and theres also plenty to do in the surrounding areas.
Easy booking and planning as always was made through sykes cottages who we would also highly recommend for a stress free break away . Couldnt of asked for anything more :-)
"A very cosy old cottage, loved everything from the sheep waking us up eating the flowers, to the well stocked wood supply for the burner."
The great hosts couldn't have been more helpful. If you're looking for a quiet getaway in a very friendly community, this is it.
"Loved the cosy feel of the cottage and loved the log burner."
It was close to a pub and it was lovely walking around the village. A great base to explore.
"Treflys Bach was very homely and the owner was friendly."
We really enjoyed our stay and will look to book again.
"Fabulous cottage, would recommend to everyone."
We would stay again, very cosy.
"Lovely settings and lovely surroundings, the cottage had a very traditional feel about it."
"It was a great location and central to where we wanted to be."