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"The lodge was lovely & clean, it actually exceeded our expectations."
The hot tub was lovely & warm on arrival (40 degrees). I would suggest booking here May onwards when the weather is decent to fully enjoy your break & make the most of the lodge. Towyn is an absolute dump, very run down with very little to offer. The road leading down the the Paddock has severe pot holes which will cause damage to cars with low profile tyres. To summerise it's a lovely lodge/site it's just in a poor location.
Reviewed by Mark3.4★Mar 2024
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"Beautiful, comfortable spacious lodge."
Reviewed by Anthony4.7★Mar 2024
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"Lovely and spacious property, lovely Christmas touch left for us by the owner eg."
gifts and Christmas tree erected. Slight problem with hot tub which was quickly sorted and the same with the gas bottles running out. My only criticism would be there was a slight unpleasant smell coming from the shower drain and the beds were quite uncomfortable leading to us leaving quite early. If those were sorted then it would be fantastic. Area was lovely and quiet. Great utilities in the kitchen. Lovely owner only phone call away
Reviewed by Tracy3.4★Dec 2023
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"Lovely little lodge and a lovely stay had by the family."
Thanks
Reviewed by Rachel4.7★Oct 2023
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"We had booked this property for a week as it was my 40th birthday and when we arrived we were disgusted with how dirty and run down the property was!"
The bins inside were all full as were the outside bins the shower drain was absolutely disgusting (full of hair and smelt foul which my partner had to clean before we could use the shower), the hot tub had bits floating in it and was unusable because of it. There was a wasp nest over the smaller bedroom. The curtains had rips in them and the settee was broken and a big gap in the patio doors when shut. After we came back home I read previous reviews and discovered that most of these complaints had been raised by other holidaymakers over a year ago and hadn't been addressed after a year.
I tried multiple times to get in touch with the owner without success, after my third report to sykes I finally had a response offering a £70 refund for a complete train wreck of a "holiday".
I would advise that people take a moment to consider if this place is for them after our terrible experience with this place, pictures can be requested from me as proof of the experience we had.
Reviewed by Victoria1.3★Sep 2023
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"Don’t usually write reviews but felt we had to."
Had a wonderful stay at this pleasant home from home, had everything you could want, read the reviews before we went and can’t believe how anyone could fault this place, take no notice of any petty peoples posts because this turned out to be a great holiday, problem was the weather which nobody can alter but had lots of places to visit. Really relaxing and enjoyable stay.
Thank you for your lovely feed back we are glad you enjoyed your stay with us and hope to see you again soon
Property Owner
Reviewed by Nigel5.0★Aug 2023
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"We had a great stay and would recommend the place however we do have a few suggestions of things that could improve the stay."
The place was clean on first inspection however throughout the stay we discovered that the place was in need of a deep clean. There was an empty used water bottle under the sofa, biscuit crumbs on the sofa from previous guests. The blinds were very dusty and windows needed a clean. The drawers could do with a vacuum. There was also food left from previous guests. The en-suite to the double bedroom, was a bonus, however there was mould issue in the shower, but feel we can not complain about this as this was a real bonus to have an extra toilet and shower and this was not on the listing for the property. The pillows and duvets could do with a replacing as were flat as a pancake. The double bedroom smelled of stale smoke at times. The hot tub was amazing and very clean. Putting aside the few suggestions of improvements the lodge was nicely decorated and facilities on offer were great. The location was perfect away from the hustle and bustle of Towyn but easily in walking distance. There were lots of dog walking areas close by and the children loved the fair. It’s an ideal spot for visiting the area as so much to do, all a short driving distance away.
Thank you for your feedback we have taken on board your comments and look to address some of the matters raised we hope to see you again soon and glad you enjoyed your stay
Property Owner
Reviewed by Natalie3.4★Aug 2023
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"We loved the property , it was beautifully styled, very clean , loved the hot tub."
It was a great base for exploring North Wales. Would definitely stay again.
Thank you for your valued feedback we are glad you enjoyed your stay
Property Owner
Reviewed by Joanne5.0★Aug 2023
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"What a gem!"
Lovely lodge. Great location. Clean and tidy. Would highly recommend x Thank you.
Were glad you enjoyed your stay thank you for your feed back hope to see you again soon
Property Owner
Reviewed by Sharon5.0★Aug 2023
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"What a jem of a property!"
Lovely and tidy, fresh towels, beautiful spot. Just a short nice walk through the park to town and close to Rhyl, prestatyn and Llandudno. Hot tub was fab! Would definitely stay again and would highly recommend. Thanks for a lovely stay
Reviewed by Anne5.0★Jul 2023
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"Absolutely fantastic only thing was the bin in main bathroom was full of someone ..."
Absolutely fantastic only thing was the bin in main bathroom was full of someone else sanitary towels, which I had to empty,
Reviewed by William5.0★Jul 2023
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"Patio door could only be locked from the inside which meant having to leave the key in, not perfect but it worked!"
The lodge was spotless and had everything you would have at home and more! The park is safe, secure and very peaceful! Towyn is on the doorstep and can be reached by walking through a really nice park! We will definitely return!
Reviewed by Nicola4.7★Jun 2023
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"Lovely lodge nice and peaceful loved our stay would recommend it to friends."
Reviewed by Helen5.0★Jun 2023
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"First impressions of Honeysuckle Lodge was that it looked lovely inside."
The kitchen was well equipped with good appliances, utensils, cleaning supplies etc. The fridge was a good size but could have been cleaner. There was lots of crockery but way too much crammed into a small cupboard so it would be very easy to break something. The lounge area was nice and bright and had a dining table and chairs and Freeview tv. There was a large sofa which was broken at the back which we noticed on the Sunday (didn’t know how to report this) and we had to ensure we did not sit near that area for the duration of our stay which was a bit of a pain. Also, the smaller sofa is not for sitting on unless you are a child or very short adult because it is so low down so that also reduced seating room. Thankfully there was a comfy armchair. The ceiling fan in the lounge did not work which was frustrating as the lodge gets extremely hot inside during the hot weather. We had to rely on the pedestal fan that was located in the double bedroom and keep the curtains closed which isn’t ideal on holiday. Cleanliness of the room ok but under furniture not checked as we kept finding objects (plastic balls and a baby’s dummy) as we retrieved our dog’s ball. We booked this particular lodge due to it having a hot tub so we were so disappointed that it was absolutely disgusting with lots of floaters and skin floating about. It looked like it had been very well used and cannot possibly have been cleaned before our stay. Someone did come out to clean it which we didn’t know about. A gentleman just appeared on the Wednesday before 9:00am and cleaned it. He said we had to wait until 6pm to use it as it had to get to a certain temperature which meant we had our first go in it on Wednesday at 7pm. This meant we only had 2.5 days use of the hot tub. The bedrooms were well stocked with extra bed linen and had adequate storage for clothes. The beds were comfortable but the pillows were way too soft but obviously that’s personal preference. Drawers not clean. The double bedroom had a tv that didn’t not work, neither did the bedside lamp. It also had an en-suite bathroom. There is no polite way of saying that the bathroom smelt like nothing we’ve ever experienced. It was absolutely putrid and despite keeping all windows open and spraying tonnes of air spray the smell did not go, it was so difficult to sleep as anytime you needed to use the toilet in the night you would open the bathroom door and the smell would hit you all over again and it would then linger all night. We avoided using the bathroom at all during the day and all used the shower located near the twin bedroom. This issue alone really spoilt our stay. We booked this stay for our son’s 18th birthday but it definitely fell way below our expectations and we feel was not reflective of the price we paid. We expect at least half of our money back and for these issues to be rectified for future paying customers.
Reviewed by Anita2.2★Jun 2023
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"Front door needs repaired as it sticks, Lodge was not clean with dirty window sills, glass doors filthy, outside table also dirty and area around hot tub had green mould and had a bad smell everyday from shower I did wonder why there was 4 plug in air fresheners."
Electrical appliances were not Pat tested, TV not working in bedroom, dining table legs loose, dirty mop bucket full of old dirty water, hoover taped up and not pat tested. Kitchen drawer broken. Hot tub cover had mould on it, we left early due to these issues. Overall place needs repairs, and a good clean. Very disappointed as it was our first to time hiring lodge and was only holiday we could afford this year.
Site was secure and friendly but we heard the other people have complianed but seems this site do not not react to customer complaints
Wouldn't recommend going to that lodge
Thank you for your feed back, we took on board some of your comments the front door was a minor issue it is just a bit stiff at times we have now re oiled the door and all seems to work as it should, I disagree with the glass door been filthy I personally clean the lodge myself as we found that outsourcing to contract cleaners in the past was unreliable, again there was no green mould on the hot tub this is serviced before every stay and the water is drained and fresh chemicals put in, the shower has no issue with the drains and we have had them checked so unsure as to why there would of been any smell, the wifi unfortunately is controlled by the owners of the actual park so nothing we can do about the speed of it hence intermittent problems with the bedroom tv, we agree that it does need upgrading for a better service and are in talks with the park to do something about this, kitchen draw we couldn't find an issue with it, there is no legal requirement to pat test in a lodge or in fact the uk, place is always clean, we agree with some of the points but feel you have over exaggerated and tried to find any minor issue to justify trying to reclaim compensation where we feel it doesn't justify it.
Property Owner
Reviewed by Ian1.9★May 2023
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"Absolutely loved it."
I took my daughter for a week and we didn’t want to leave
Thank you for your feedback we are glad you enjoyed your stay with us we look forward to welcoming you again in the future x
Property Owner
Reviewed by Catherine5.0★Mar 2023
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"Had a great stay at honeysuckle lodge , had great facilities , with it being a ..."
Had a great stay at honeysuckle lodge , had great facilities , with it being a lodge i took my own washing up liquid , dishwasher tablets , hand soap , but all these were provided which was a pleasant surprise , the only negative is the WiFi wasn't good , would definitely re visit
Thank you for your feedback we are glad you enjoyed your stay, unfortunately the wifi provided is part of the parks wifi so we have no control over the speed. We look forward to welcoming you again x
Property Owner
Reviewed by Lynsey5.0★Oct 2022
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"On first glance the property looked all that it promised in the brochure, BUT,
as we started to settle in, the problems started to come to light."
There was no Wifi as promised, so the TV in the bedroom did not work.
There was a Wasp problem, they were finding their way into the lodge. As the information stated, if there were any problems then go to the Paddock reception; when we did this, we were told that it was nothing to do with them as the lodge was privately owned.
We phoned Sykes on Sunday morning and told them of the above concerns plus a lot more. we had to ring back on Tuesday evening when we had not heard anything. We did get a response on this second phone call to Sykes, who said that someone would be there on the Wednesday to sort out the problems which were:
Wasps coming into the lodge
No WIFI
No working TV in the bedroom
No toilet roll/holder
No hairdryer
No baking/oven trays
The dinner service and cutlery were mismatched and not enough to warrant a dishwasher.
The balcony door would not lock unless the key remained in the keyhole.
There was no clothes airer or other drying facilities.
No correct extra bed linen.
The manuals for appliances were just thrown in a bottom draw in the kitchen (would have been better place in a folder)
We feel that the response time was too long and that the most important things were not dealt with.
we got a phone call from Sykes two day before the end of our holiday, asking if things got sorted. this was way, way too late., and no they were not sorted.
Sykes told us that they look at the properties at the start on them going on their books, we. feel that Sykes should regularly monitor the properties that are on their books
Reviewed by Michael2.5★Sep 2022
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"This property should of never been for hire as it was dirty wasps infested the issues should of been resolved before anybody arrived."
We were offered a small refund with the understanding it would be cleaned which it was party. This wasps were address only Thursday by putting a sealant on around the chimney breast which did not resolve the problem we must of killed 60 plus wasps we they were every were we couldn't stand it anymore and left our holiday early. We are upset annoyed and feel cheated.
Thank you for your feedback.
It was incredibly unfortunate that there was a wasps nest near to the lodge for your stay, however we can confirm that this was disposed of by a local pesticide company.
You were compensated for this situation, and we do hope that this closes the matter.
Again, we appreciate your comments, and we hope that this doesn't happen again in the future.
Property Owner
Reviewed by June1.3★Sep 2022
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