“The property was quite splendid in most regards, and we were particularly impressed by the snooker table and hot tub, garden furniture and the comfortable beds.”
The heating was remarkable and easily adjustable, there was lots of space in a visually interesting building. We accepted that we only had a four night booking slotted into an otherwise full month during a pandemic, which could well account for such things as a barbecue which had not been cleaned out (we didn't need it anyway) and a bin liner plus garden waste in one corner of the patio, and the coloured waste/recycling bins which we expected to find beside the property were found well away from The Barn. There wasn't a waste week calendar in the key safe.
The small freezer under the bench in the kitchen was so iced up the drawers could not be opened, except for the narrow ice tray at the bottom. The instructions for the televisions in the house did not, when we tried to follow them, give us access to anything which we could use. All we really wanted were a few BBC and ITV channels for news, weather etc. There were many wires behind each set, with various boxes that were or weren't plugged in, and unlabelled controls for unknown purposes. If we had brought an 8-year-old with us, it would have no doubt been sorted in minutes, but as we were all over 80 without Apple log in details and no appetite for gaming or films, we were unable to use any TV. There was a Whitby number we could have rung for help, instead we used the wifi which worked reasonably well. We think this equipment should have been checked so that it actually worked when the clear instructions were followed
Everyone in the upstairs bedrooms needing the family bathroom at night had to go on to the landing, down half a dozen stairs, a few steps along the lower landing, then up half a dozen stairs to get there, unless they could limbo under one of the two huge beams crossing the upper landing about a metre above the floor. It was a bit like Fawlty Towers, and was not illustrated in the interior views of the otherwise designed-for-comfort property. Interesting, but not very convenient!
I know this may seem like a big fuss over trivial issues at a difficult time, but when you are paying an above-average price for a short break in an unfamiliar environment, every-day requirements should not become problems to be solved before you can enjoy your holiday.
- Mr Levison, September 2020
Thank you for taking the time to leave feedback, whether it is Positive or negative it is always welcome as it enables us to make improvements where appropriate.
We are so pleased you appreciated this stunning property and all it has to offer.
Sorry you experienced difficulties with the TV, a phone call to our office would have alerted one of us to attend and assist with the instructions provided.
The Barn is a beautifully renovated old property sympathetically restored to enhance its unusual features. The lay out compliments the quirkiness, hence the unusual configuration upstairs.
Sykes owner relations