Dale View

38 Customer Reviews

• "Property looked lovely in the listing, but not so good in reality."

  Place needed a good clean - walls and woodwork dirty especially the stair banisters posts, kitchen area, entrance areas. Cobwebs everywhere (on doors, walls, lights, ceilings, cupboards etc), things were not moved when vacuuming done so under tables, chairs and especially bedside tables were dirty (thick with hair and dust under tables around beds and even bits if bread/food). Main shower tiles were brown and needed a good scrub. We don't think any of the tiled floors get mopped regularly as there was tea stains in the lounge, food stuck to the floor in the kitchen and dining room etc. Place mats on dining table were dirty with previous meals etc etc Boiler was not working properly when we arrived as it had lost pressure and needed the system topping up - and is loosing pressure somewhere). Water in showers never really got hot especially downstairs shower and never if more than 3 showered (hot water in tank used up we suspect!). Kitchen was well equipped but lacked work surface so preparing a meal for 6 was difficult in the space around the hob and most oven things had to be put through dishwasher before use. Only one tea-towel supplied (take your own!). In past cottages we have always found some left behind salt /pepper, cooking oil etc, foil etc - nothing at all here (take everything you think you would need and don't expect a welcome pack!!!) Toilet in main bathroom not fixed to wall properly and loose and had been for sometime and the sink leaked. Garden gate broken and did not close securely - check before you let your dogs out and the lights in the garden broken and slabs very slippery. Generally the property needed deep cleaning, maintaining and checking by the owners more frequently. It is certainly not 5* as advertised we would give it 3 at most. And as others say, the neighbour does play music/TV at all times and bangs on the walls especially in the night. The pub in the village is permanently closed and the hotel only open to non-residents if space allows! Sleights and the area are lovely and the property has real potential, and should have been lovely, just didn't live up to it.

  The water and heating are on 24/7, the water tank is large and there should be no issue with availability. There is a card with contact details to report any issues so that they can be resolved.. We have had instances where guests have turned the water temperature down during their stay, I will get maintenance to check the water temperature setting. The Plough Inn at the top of the village reopened recently and open 12pm-10pm sun-mon and 12pm-12am fri-sat. The salmons leap is at the bottom of the village and opens to the public. I would advise booking ahead for food. The stables a few minutes drive up the hill does not require booking ahead.I will ask the cleaning team to read your review also. Property Owner

  Reviewed by Julie2.2★Mar 2024

• "We had a lovely 5 nights at Dale View."

  The house is very well equipped, stylishly decorated and very spacious, especially as we were just two couples. We enjoyed the wood burning stove (when we eventually remembered to buy firelighters, kindling and matches!). The house is well situated, with Whitby and other coastal towns and villages a short drive away. There was plenty private parking and the house was within walking distance to the station (easy on the way there but be prepared for an uphill trek on the way back). We wanted a quiet relaxing getaway and Dale View didn’t disappoint.

  Reviewed by Norman3.1★Mar 2024

• "Having returned from our Christmas break at Dale View I wanted to express my disappointment."

  The main part being the next door neighbour. As soon as we had stepped foot into the property she made it known that she was going to let us know she was there. From playing loud music, kicking the door and knocking on the walls at any slight noise made from a family, even a slight cry from my 11 Month Old grandson. This is not a property that is family friendly. We were any normal family enjoying our stay. From the first night it was impossible to sleep in the first bedroom to the left of the landing. My granddaughter was woken by her from all hours. This bedroom then not been in use for the rest of the stay. This is not fair when we have paid for a 4 bedroom house. Having looked at previous reviews it quite clearly shows this is a recurring problem and should be sorted by the owner. Our stay was a Christmas present for my family and feel a big downer was put on our time there. We did try and speak with the neighbour but they failed to answer the door. We didn't feel contacting the owner at the time would solve the neighbours actions. You will only solve this by sorting out sound proofing in the property. We feel strongly that this needs to be portrayed to the property owner. We have video evidence of the noise from the neighbour and would be happy to provide this. I'm not one to complain but feel this is needed and compensation should be offered. I have 2 grandchildren that should have come away with happy memories not memories of been scared of the knocking and not been able to settle to sleep. I would really appreciate your reply and comment from the owner. Thank you Dawn

  We have lots of families, including our own, stop at Dale View who have left great feedback on the property, mainly in the handwritten guest book. The property is a semi-detached properties and is advertised as such. So it is important when booking that guests consider if this is an appropriate property for them and their noise levels. Property Owner

  Reviewed by Dawn2.8★Dec 2023

• "A very spacious and beautifully decorated property in a great location."

  Make sure you have your winter tyres on if arriving in the snow as we did!

  Reviewed by Jayne4.4★Dec 2023

• "We felt that the property was a little unloved/tired, the paintwork on some of the walls needed to be cleaned or re-painted and the skirting boards needed cleaning."

  Allowing dogs to stay in the property was great, the garden needs to be tidied before the next tenants arrive. There was a dirty paddling pool on the patio and beach toys dotted around the garden. The paved areas should have been swept as any debris ended up in the house - brought in on our dogs paws. Unfortunately there was no provision to sweep or vacuum the floors, there was one broom but no dustpan and brush which made any cleaning almost impossible. I had to try to sweep the debris onto a piece of cardboard with the broom - not ideal.

  Reviewed by Nicola3.8★Oct 2023

• "We arrived to find the drive being weed killer treated."

  He advised to not let the dogs walk on the drive or the pebble areas in the garden for 3 hours. The bannister rail to upstairs was not fixed to the wall correctly and loose. It had been previously advised in the guest book. The stair hand rail and posts were filthy. We thought it was just the undercoat paint but on cleaning it was just ingrained dirt. We can send photos if required. The house was well kitted out with every utensil/equipment provided. The rear garden was secure but was generally scruffy. We did pull the weeds out of the gravel in the back garden to make sure there would be no harm to our pooches. Previous mentions have been made about the next door neighbour. She did have her TV on loud at various times of the day including the early hours. It also appeared there was some banging on the walls. If you sleep in the rooms away from the adjoining wall you don't hear anything. Care should also be taken driving off the property as vision is impeded by hedgerow and the speed of cars driving up and down. Its not a busy road only at peak commuter times. The cottage is conveniently located to Whitby and the coast. We didn't use the only pub in the village as it didn't seem to open much. We did use the Riverside cafe both in Sleights and Ruswarp both being dog friendly. A welcome pack was gratefully received, drank and eaten. Overall we were happy with our stay and would have given 5 stars if there weren't the minor niggles.

  My gardener contacted me regarding the weedkiller, he had mis-timed the application and will do this earlier in future. He has struggled with the wet weather this summer as it needs to be dry to apply the weedkiller and was worried about the presentation of the garden for guests. Please be assured the product he uses is pet safe once dry. An admin error led to the job to fix the stair rail being missed, additional cleaning was requested at the same time, I will check this was not lost also. Property Owner

  Reviewed by Michael3.1★Sep 2023

• "I think the house was amazing and the snug is really comfy so are the beds the garden was good to play games in."

  We enjoyed day trips to Whitby and would recommend the magpie cafe.

  I am really pleased you enjoyed your stay - the snug is one of my favorite parts of the house. Property Owner

  Reviewed by Douglas4.7★Aug 2023

• "Lovely property in a nice area."

  Well appointed and comfortable. Starting to feel a little bit tired and could do with a major spring cleaning - eg cupboard doors. The bannister rail still needs fixing at the top - it pulls out of the wall at the top - not good for those needing support. The woman next door made her presence felt within half an hour of arrival hammering on the wall. This made us very conscious of every little noise we made. She even banged in the night when my son snored. For this reason we wouldn’t recommend for families with children.

  Thanks for the feedback, I will get some additional cleaning organised and will get the handrail looked at, it was solid when we last visited so must have come loose. Property Owner

  Reviewed by Dawn3.4★Jul 2023

• "This house is beautiful and very functional."

  We absolutely loved it It's in a good location and a great size, the garden is lovely to sit in with friends on the afternoon.

  Reviewed by Deborah5.0★Apr 2023

• "A wonderful property and we shall certainly return."

  However can I suggest repairing lock on bathroom door ? Very inconvenient when there are 8 people in a property. Also dog mess in garden and we requested via Sykes to have 2 of the bedrooms made up as twins and this didn’t happen. I notice these issues had been mentioned in a previous review. However this didn’t detract from us enjoying the property and our stay and would highly recommend.

  Thanks for taking the time to post a review. I have some additional locks ready to fit when we go up this weekend and I have boxes and spare bedding for underneath the beds in the event they are incorrectly configured and I have also spoken to Sykes and housekeeping to look at how we can improve communications on the bed front but it does continue to be a problem area. I am glad you enjoyed your stay and thus did not detract from your stay. Property Owner

  Reviewed by Brenda5.0★Mar 2023

• "Lovely house in a good location."

  The house has been renovated to a high standard. Plenty of space for a larger group in the house, and ample parking. Lots of crockery and cutlery available, more than enough for 8 people. Lots of equipment available in the kitchen. Some baking trays were greasy from previous guests and needed to be re-washed. Unfortunately one of the superking beds had been made into twin beds (not requested by us) which impacted on our sleeping arrangements. No working locks on bathroom doors, not ideal in a mixed family group. Adjoining neighbour had tv very loud at night, and radio loud in a morning. But banged on the wall and shouted at us to ‘shut up’ when 2 people were talking (at a normal volume) in one of the bedrooms. Feel sorry for the owners as previous reviews have also mentioned this, and there is not much they can do, but it did impact our stay as we felt we couldn’t speak in the house. However- we would consider staying again if we were in the area as the house was lovely.

  Thanks for such a comprehensive review and we are glad you enjoyed your stay. Apologies for the bed configuration, we have just identified some miscommunication between sykes and housekeeping regarding the bed configuration and we are hoping that this addresses the problem moving forward and when I visit in April I am also going to look at making alternate bedding available to guests if there is an error - so there is the option to rectify this themselves as well as the option to call housekeeping as this problem seems to occur too often. We stay regularly at the property and we rarely hear a peep from the neighbour but every so often she becomes "disgruntled" and makes this known by the occasional knock on the wall. We have taken steps to monitor the noise and add sound insulation and to remind guests not to leave dogs unattended to bark and we are confident that our guests are being respectful. I am also going to get some additional locks for the bathroom doors, they were working when we were last there but they do seem to require occasional adjustment. Property Owner

  Reviewed by Charlotte3.8★Feb 2023

• "A very nice property in a very good location and with excellent parking and garden facilities."

  The property is finished to a very high standard and beds very comfortable indeed. Underfloor heating excellent dining and kitchen facilities very good. Bathroom finished to a excellent standard upstairs.We would have no problem with booking the property again Phil Nicola and Barni the cockapoo. The local fish shop is vv good

  Reviewed by Philip5.0★Feb 2023

• "Lovely & beautifully decorated & well furnished with good sized rooms on all levels Easy parking ."

  Good area for exploring & did a nice walk around the village Only disappointment on arriving was the previous people had not cleaned up after their dog on the garden and about 6 piles of large dog Pooh which the cleaner had obvious overlooked ? Dirty ovenware still in the oven Looks like the owners have spent a lot of time & money on the property but I think the cleaners will let this property and not keep it to the standard it deserves to be

  Thanks for taking the time to give feedback and I am glad you enjoyed the house. I will speak to the cleaners about checking the oven and garden as part of the changeover. Property Owner

  Reviewed by David3.8★Jan 2023

• "Beautiful well equipped property lovely touches on arrival at Christmas and Bottle of fizz."

  Adored the dual log burner. Space perfect for 6 adults 1child and a dog. Unable to leave review at property in guest book as we had no pen. Couple small issues bed configuration not as we asked, maintenance unavailable over Christmas period lose hand rail on staircase and shower upstairs initially blocked Did not spoil our stay there would recommend and stay here again.

  I am glad you enjoyed you stay and thanks for your feedback, we also love the dual log burner. Apologies for the bed configuration, not an excuse but the beds are set up on the day the previous guests leave and due to a a few days gap in occupancy the cleaners had already set them up before the management company received the request and so they never got the instruction. I will look into the maintenance issues. Property Owner

  Reviewed by Shirley4.4★Dec 2022

• "Lovely place to stay, we all enjoyed our stay at Dale View."

  Reviewed by Sandra5.0★Oct 2022

• "Lovely house, bathroom brilliant comfortable beds, plenty of utensils in the kitchen and crockery."

  Good secure garden.

  Reviewed by Janet5.0★Sep 2022

• "The cottage was really well equipped."

  It was spotlessly clean and very comfortable. Myself and my family really enjoyed our stay there and we. definitely recommend it to other.

  Reviewed by Margaret5.0★Aug 2022

• "Very disappointed that we were not made aware of the ongoing dispute with the neighbour over the noise."

  The neighbour is attached to the property and played her tv till the early hours of the morning, the volume was loud enough for us to hear every word. When I spoke to Skye’s about the noise I was advised to speak to the neighbour as the owner knew nothing about any noise problems. I spoke to the neighbour who confirmed she has been complaining for the last 2 years about the noise from our house, doors slamming, talking can be heard. The owner was aware of the problems. The noise for the first 3 nights from her TV meant I slept very badly, after speaking to her we tried to compromise but this meant us having to be very quiet in the house, I don’t think this made for a relaxing holiday. I will not be booking this house again and would certainly not recommend any friends renting the property. The owner needs to sort out the problem!

  I am sorry to hear that the enjoyment of your holiday was affected, the house is a semi-detached and so there is the possibility of noise between the properties. We are aware that our neighbour is sensitive to noise and we added sound insulation to the adjoining walls to reduce sound transfer from our property into hers. Prior to this we had a couple of complaints regarding noise but since this (over a year ago) we have not received any complaints from guests or from our neighbour. So please be assured we have not knowingly withheld any issues from you. We will have a chat to our neighbour when we next visit the property. Property Owner

  Reviewed by Claire3.4★Jul 2022

• "Very clean everything you would need in the kitchen plentiful of towels bedrooms spacious garden was safe and secure for dogs didn't use the steam oven as I've never used one but the ordinary one was easy to use ."

  All in all an enjoyable stay thankyou

  Reviewed by Brenda5.0★Jul 2022

• "We were very pleased with Dale View."

  The sofas and beds very comfortable. The kitchen was very well equipped, good to have plenty of mugs and glasses. We enjoined time in the very pretty garden. Probably the best equipped property we have stayed in. Whilst it was great to have bath sheets there were two other towels which were in a poor state, one that had holes in it and the other was ripped in half. I will try and send photos. We had been so pleased to find somewhere with superking beds only to find they had been made up into singles. Your web site clearly states this would only happen on request and we did not request this.

  Glad to hear you enjoyed your stay and sorry to hear about the towels and the bed configuration , you are correct that they should be configured as KIngSize unless otherwise requested. Thanks for letting us know, I have followed this up with the 'The Holiday Home Housekeeper" who manage the changeovers and will work with them to ensure that the linen is in good order and the default bed configuration is as stated. Property Owner

  Reviewed by Liz4.7★Jun 2022

• "We had a lot of difficulty getting the key safe open to get the keys out when we arrived and also to replace them."

  The downstairs shower wasn’t working properly and we couldn’t get any warm water out of it.someone had turned the boiler water temperature down and so on our first morning we had cold showers,we managed to sort this out ourselves,otherwise lovely spacious house comfortable beds and well stocked.

  Reviewed by Susan5.0★Mar 2022

• "Beautiful holiday cottage in a perfect location for exploring the Yorkshire coast."

  Dale view is very well equipped and beautifully decorated for a cozy holiday stay. The secure garden is also great for dog owners.

  Reviewed by Nicola5.0★Feb 2022

• "Very well kept and equipped."

  Reviewed by Brian4.4★Feb 2022

• "We had a lovely stay here over New Year, the group included kids and dogs and everyone was catered for."

  Great location to explore the area.

  Reviewed by Barbara4.4★Dec 2021

• "The cottage was really lovely, very clean, modern, spacious and close to local shop, fish & chips, 2 pubs the Plough does excellent food especially Sunday roast."

  Close to Whitby only 4 miles away. The rooms were open plan with a large kitchen and log fire. Bedrooms were spacious with a bathroom upstairs and a shower and toilet downstairs, underfloor heating. The two bedrooms next to the bathroom were cold though as the radiators never came on but they did in the other two bedrooms and through the house, also the showers were not hot enough, we never used the downstairs shower due to the temperature being cold even when turned to hot so we all had to share the one bathroom upstairs. Plenty of seating and a large family table to eat at and breakfast bar. We really enjoyed our stay and would highly recommend the property.

  Reviewed by Emma5.0★Dec 2021

• "This Cottage is perfect in every way, nice quite location situated in a lovelly village with a Bakers, Butchers, Fish n Chips, Pub,and convienience store all in walking distance."

  The property lacks nothing and is very well equipped for all your needs, being so cosy and warm with the addittion of a charming log fire. The 4 double bedrooms are spacious and the bathroom very clean with new fittings which are more than good The parking is also very good. I would have to say this cottage is so good, it would be hard to find one better, in our opinion. Allan Nov 2021

  Reviewed by Allan5.0★Nov 2021

• "This is a lovely property, clean, really good facilities, comfortable."

  We were so happy with it that we have booked for next year already. :)

  Reviewed by Sandra5.0★Oct 2021

• "Very high standard at Dale View."

  Spacious, great furnishings, stylish kitchen. Very comfortable beds. Excellent secure garden for dogs and grandson. Sleights is a lovely friendly village well located for exploring Whitby, surrounding areas and North York moors. Highly recommend and would love to return.

  Reviewed by Jennifer5.0★Oct 2021

• "We had a lovely time at Dale View."

  The house was clean and tidy and we enjoyed exploring the area. Loved the butchers and bakery in the village. We would certainly return again to Dale View Just be aware that the paving stones in the garden are slippery when it has rained

  Reviewed by Sandra5.0★Sep 2021

• "Gorgeous, modern well equipped holiday cottage close to Whitby, moors and beaches."

  Previous reviews mention noise from the adjoining neighbours, we didn’t hear a peep from them. My only gripe would be the pillows had seen better days and think could do with replacing but other than that absolutely brilliant!

  Reviewed by Jo5.0★Sep 2021

• "Dale View is a beautiful house and really well equipped."

  The rooms are all really good sizes making the property versatile. Our children loved the dolls house. A few reviews mention the noise from next door, I’d not describe the neighbours as overly noisy as someone who lives in a semi detached house, you can hear their tv when upstairs until about 11 and then they do play wave sounds white noise. This didn’t affect our sleep however if you are someone who needs silence you could go in one of the other bedrooms (the ones without the zip link beds)

  Reviewed by Catherine5.0★Aug 2021

• "House could have been bit cleaner."

  dog hairs on floor and settees. we had to hoover settees to clear them. floors could have been cleaner. if bringing pets shouldn't allow on furniture

  Reviewed by Janet4.4★Jul 2021

• "We had a lovely stay at Daleview Cottage the only issue we had was that the next door neighbour played sounds of the sea / waves crashing every night and as the walls are very thin we did feel like we were sleeping in the middle of the North Sea at times!"

  ! Thank you for the beautiful birthday flowers that was a lovely surprise and we enjoyed the bottle of wine and welcome pack left for us on arrival. The owner was very accommodating in allowing us to hire a hot tub and which we enjoyed during our weeks stay. Overall we were delighted with the accommodation, location and the beds and sofas were very comfortable.

  Reviewed by Kay4.4★Jun 2021

• "Gorgeous holiday home!"

  Clean, modern and well equipped house in a brilliant location close to Whitby and some lovely beaches. Will definitely be returning

  Reviewed by Sophie5.0★Jun 2021

• "Lovely cottage, well equipped and very comfortable and clean."

  The garden catches the evening sun and so is perfect for sitting outside at the end of a busy day. Sleights is great for the moors and coast and loads of lovely walks on the doorstep.

  Reviewed by Angela5.0★Jun 2021

• "The cottage suited our needs perfectly, highly recommended."

  Reviewed by Jason5.0★Jun 2021

• "Microwave and dishwasher panels and touched surfaces not cleaned prior to arrival as finger prints and smudges on both on arrival Extremely noisy neighbours in adjoining house, music blaring morning noon and night until 2-3 am in the morning."

  Reviewed by Susan2.5★Oct 2020

• "We have just returned from a lovely week at Dale View."

  The house was very welcoming, clean and comfortable with high quality furnishings and appliances; a very nice gift was also there for us. We arrived during a stormy weekend and thoroughly enjoyed relaxing in the snug next to the log burner. We had a toddler in our group and happy to find it extremely child friendly with stair gates in situ and a clean high chair and travel cot also available; he had a great time in the lovely secure garden as did our dogs! Whitby is only a short drive away as are the other coastal areas but would also liked to have had more time to explore Sleights. Everything you need is in the village and the River Gardens and Ruswarp are also worth a visit. Rare to find somewhere so child/dog friendly with space, nice garden and car parking. We found it very relaxing and hope to return. Thank you. Julie Peak District

  Reviewed by Julie5.0★Sep 2020

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