“Although the cottage is in the most beautiful ideal setting.”
The cottage itself needs updating. Sofa in kitchen was filthy and lacking comfort. Sofa in lounge lacked comfort. Mattress on bed in front room had a topper on but doesn't work. Needs new mattress. Not enough room to get down side of bed, had to move, therefore had to hoover. not enough plates etc, had to put dishwasher on everyday, only 2 of us.
We are sorry that you felt that our cottage did not live up to your expectations and would like to address some of your concerns.
We have tried to make it very clear in the description that we have an original 1920’s horsehair sofa in the lounge. This indeed makes it firm to sit on but we feel that the furniture fits the style of the cottage. The sofa in the kitchen is the opposite, soft, as we have tried to put alternatives for customer’s tastes. We will definitely look at whether the sofa is dirty, this has not been raised as an issue before.
The mattress in the front bedroom is only fairly new and is a firm mattress, which is why it has a topper, so we are sorry you felt it was not comfortable enough for you.
In terms of the space, it is a two bedroom, end terraced cottage. These are original mining cottages, dating back from when iron-ore was mined in the area at the end of the 1900’s. The kitchen is obviously a single- story extension, but the upstairs is the original building.
Finally you have mentioned about the crockery. Unfortunately, due to Covid we have followed Sykes Cottages Covid 19 policy on cleanliness and have had to remove any excess crockery, books, DVD, bed-throws etc so that the risk of cross-contamination is kept to a minimum. When things return to some sort of normality we will be able to put back the full quota of crockery and other items for our guests. We appreciate your feedback.
Property Owner