Number One The Crescent

18 Customer Reviews

• "We thoroughly enjoyed our New Year week and would return, although there are a couple of things to consider."

  We travelled with our elderly parents & younger child, we were concerned that the locks on the bathrooms were not safety locks, which means you cannot gain access from the outside should anything happen, also, there is no holder for shower gels etc, you have to use the floor of the shower (our parents are in their 80’s, but we also found this tricky). The kitchen cupboard knobs have a metal decorative finish, unfortunately one kept bending out of shape and is sharp, if it’s possible to remove this I’d recommend you do. The last thing is the kitchen tap hose, unfortunately there seems to be a piece missing from its holder, which means it doesn’t stay in place and shoots off all if the time, it just needs a replacement. There are so many positives about the property - location, cleanliness, good use of space, and the history story & pictures are a lovely read. Thank you for sharing your wonderful property with us.

  Thank you we really appreciate guests taking the time to write reviews and we are so delighted that you enjoyed your stay so much you have booked for New Year again. We have already removed the metal discs from the knobs. I will ask the handyman about changing the locks and to look at the kitchen tap. We have tried suction holders for shower gels etc but not yet found a successful one, we can’t fasten them in the shower cubicles with screws as it’s wet boarding and water would get behind it. I will keep researching other options. Property Owner

  Reviewed by Sarah4.7★Dec 2023

• "Lovely property excellent quality furnishings and fittings ideal position for beach and town , we come to Filey 2 - 3 times a year for holidays always rent apartments and can honestly say this is the best by far ."

  Thank you so much for take mg the time to write a review. We are delighted with your feedback as we do try hard to ensure guests enjoy their stay Property Owner

  Reviewed by Jenette5.0★Sep 2023

• "Honestly? We actually really liked the place."

  It was large and spacious, lots of room for the 5 of us. It's well equipped, and the owners have obviously put quite a lot of hard work into making the place a nice and welcoming base from which to explore Filey and it's surrounding area. However... What let it down? Cleanliness. Whoever is cleaning the property was obviously rushing through and simply cleaning easily seen areas so that first impressions are positive. Look a little deeper though and that changes. I really don't want to spend the first hour of my holiday cleaning and bleaching the toilets. Lifting the lid to find 'dirt' marks and hairs meant i wasn't going to let my family use the bathrooms until they were cleaned to a good standard. It just went downhill from there, with the fridge having crumbs and marks in (all easily cleaned off by us), one of the freezer drawers was full of unwrapped sausages and burgers obviously left from a previous group, and an opened bag of ice, all of which we had to throw out ourselves along with cleaning the drawers so we could use it for our own food. The kitchen hadn't been properly wiped down, the microwave, oven and bin obviously just given a quick wipe over and there were crumbs at the back of the kitchen-sides and under the glass chopping boards/around the sink. In the living room we only had to sit on one sofa to be given a perfect view under the opposite sofa of thick dust and crumbs. Non of the above was 'searched out' by us, just easily viewed areas that should be obvious to someone cleaning a place. The bannister was wiped but sticky. I didn't dare move any furniture, beds, etc as I dread to think what it would have been like underneath things. That said, my husband told me on the way home at the end of our week, that he checked all rooms to make sure we hadn't left anything and found a soiled thong behind the bed my son had been using. I guess that will still be there as I very much doubt the cleaners ever look so it could have been there months! On our last day, while loading the car, my husband was approached by someone we assume was one of the cleaners, and asked if he was staying at No.1 and could we strip the beds and bring all the washing downstairs for them as they 'can't park for long so it saves us time' - I suppose that explains the lack of proper cleaning... Unfortunately in addition to this the beds were very hard, like sleeping on a board, with the pillows being very cheap and flat so giving very little comfort. I appreciate bedding is a very personal preference, but a little comfort on holiday would have been nice. Such a shame as it's obvious the owners really care about the place. We love Filey and have been coming for a long time. Sadly we won't be back here.

  Thank you so much for taking the time to bring all these issues to my attention. I am very sorry that you felt you had to clean the bathrooms on arrival, and found items left by previous guests, that is completely unacceptable. I am also extremely disappointed that I did not have the opportunity to rectify the short comings immediately for you to enable you to really enjoy your stay, as we can only maintain our usual high standards and customer satisfaction ratings if we are notified of any problems when they occur. I have discussed your review at length with the cleaners. With regard to the beds, as you say this is a subjective issue, and this is the first negative comment about them. We do try hard to make guests feel welcome and value your feedback. Property Owner

  Reviewed by Tanya2.8★Aug 2023

• "Great location."

  Very spacious. Well stocked for self catering. Lovely decor. Parking bay useful. Showers good. Occasional noise from pub nearby but expected in town location. Filey was very nice with plenty of food options.

  Thank you so much for taking the time to write a review. We really appreciate it. Delighted you enjoyed your stay at No1 and found it all to be to your liking Property Owner

  Reviewed by Stuart5.0★Jul 2023

• "Amazing property - so generous with how well it was fitted out and in a wonderful location"

  Thank you so much for your lovely comments. We really appreciate you taking the time to write a review. Property Owner

  Reviewed by Julie5.0★Jun 2023

• "It's a beautiful property with loads of space everywhere."

  Really nicely furnished and very well equipped. V useful to have parking nearby

  Reviewed by Nick5.0★May 2023

• "All perfect."

  Thank you so much for your comments it is greatly appreciated. We are delighted you enjoyed your stay Property Owner

  Reviewed by Graham5.0★May 2023

• "This is an amazing place to stay."

  Extremely comfortable. Extremely well equipped and great attention to detail. The history of the house is an interesting read. Definitely a place to come back to. Fabulous.

  Reviewed by Rachel5.0★Feb 2023

• "This place is just amazing and a WOW factor."

  We all enjoyed our stay here and all wish to return in the future. A special thanks to Jade at Sykes and also the amazing caretakers.

  Reviewed by Lynne5.0★Nov 2022

• "We’ve stayed in many seaside accommodation and this one beats them all."

  Absolutely beautiful, great location homely feeling. Loved every minute. Would definitely like to stay there again. Thank you x

  Reviewed by Keith5.0★Oct 2022

• "Lovely House with all the facilities in house & best location in Filey"

  Naredh, Aruna, Joshi And FamilySep 2022

• "3 Generations have enjoyed a wonderful stay in your fabulous apartment."

  Thanks, and we loved your welcome pack.

  NewbouldSep 2022

• "A wonderful return to 1 the Crescent, fabulous sunny week"

  Extended Chester FamilyAug 2022

• "Had a wonderful Stay"

  Shelia, Iona,MaxAug 2022

• "The location is excellent and the size of the apartment is fantastic."

  Whilst the facilities were accurately described I was disappointed by the cleanliness. There was old food under the sofas and a significant amount of dust both there and on the spare room Skirting boards. The second bedroom room had an overwhelming and putrid stench of vomit. The main bedroom sheets were stained and I did think that the bedding generally would be of a higher quality for the price of the apartment as it was very thin.

  Thank you for taking the time to write a review. I am extremely sorry about the issues you experienced and had I been alerted when you arrived at the property would have ensured they were resolved promptly. I have raised the issue with the cleaners and made them aware of the shortcomings. However we are at a loss to know which of the 3 bedrooms had the bad smell as they haven't detected it, but I will be going to check this out for myself. I will raise the issue about the bedding with the linen hire company. I am glad that you liked the property itself and just wished I could have had the opportunity to resolve your concerns to have made your stay perfect Property Owner

  Reviewed by Peter3.1★Jul 2022

• "Wonderful Place"

  Jenny, William, Richard, AnitaJul 2022

• "Beautiful Place!"

  Amy, Jack, FreddieJul 2022

• "Fabulous stay, great family memories!"

  Laura, MichaelJul 2022

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