Braeside

11 Customer Reviews

• "Disgraceful."

  One hour before arrival I was phoned up and told that one of the bathrooms was out of action. They explained that this wasn't a big issue as the property has two bathrooms. The second functioning bathroom had a 'bath shower' and I said - tbh there's two of us and both are pretty easy going guys so I doubt it will be a issue, don't worry about it. On arrival and as you can see in the pictures of the property advertised, the bath is categorically not a bath shower. There is no curtain or screen to stop the water spilling onto the floor, no hook to hang the hose on and it isn't long enough to be one any way. It is simply a hose assisting the bath. The result of this was on the first day I tried to simply have a bath, but the boiler for the bath didn't seem sufficient to heat up water for a bath that size leaving it pretty luke warm. After this I spent the next four days actually sitting down in the bath holding the hose above my head, which wasn't good pressure or particularly warm and obviously a very unenjoyable experience in general. By the time I left the house I felt pretty gross, and on discussing this with my partner once home she pointed out that had I taken her (not a friend) we would have had to leave and check into a hotel as she would not have been satisfied with this arrangement. Subsequent to this I got in touch with Sykes Cottages and said basically that I didn't want to cause a fuss but felt it was reasonable to request a fairly reasonable discount in view of this issue. Subsequent to such I would be quite happy and still consider the stay and experience overall positive. Which I imagine most people reading this review would agree is more than reasonable, given that being able to wash is a fairly reasonable expectation. Initially they said I was told about the issues with the facilities there were, and I had received an email about this prior to the stay. In fact no such email was sent and neither they nor I could find one. Then they inferred that I was being unreasonable and they had phoned me prior to arrival. Which they had 1 hour before arriving on the day and told misinformation that there was a functioning 'bath shower' - clearly not a sensible/reasonable situation time wise. Then after both these things the owner reluctantly offered me a 10% discount like he was doing me a favour, and I was being dramatic. Absolutely crazy behaviour by both the company and the owner. I wouldn't recommend either party. Both of which took zero responsibility for this issue. Which is particularly disappointing as I flagged it up in a very reasonable fashion stating that I really would rather not make a complaint. Yet here we are. I haven't taken the discount on principle as clearly it is totally off the mark of the scope of the issue and am completely flabbergasted that both parties have behaved so irresponsibly in the face of what is obviously a reasonable request and an obvious issue. It is clear that 1. One bathroom was out of action. So we were never going to have the full functionality of the house we paid for. 2. That we were told misinformation that there was another working shower and we had no way to properly clean ourselves. 3. That in dealing with this complaint rather than reasonably dealing with what is a very clear cut issue in a sensible fashion and easily putting it to bed with someone pretty happy to be reasonable, I have been held in contempt as if it is me talking nonsense bonkers.

  Firstly many apologies regarding the shower room being out of action. A difficult repair of the shower room was required over numerous days which current bookings didn't permit leading up to your booking. This was conveyed to you by Sykes in description and with a compensation level Sykes advised you had accepted prior to arrival. Again apologies that this affected your stay, the works have now been carried out and the property is back to being as advertised. Property Owner

  Reviewed by Stuart1.3★Mar 2024

• "The cottage was as described beautifully clean and in a great location although ..."

  The cottage was as described beautifully clean and in a great location although we booked this cottage due to it having 2 bathrooms but when we arrived one of the bathrooms developed a problem and was not useable the toilet leaked through the ceiling with dirty water we did let the owner know the other bathroom toilet did not flush properly although we made the best of the holiday we would not use again and feel that some refund would not be unreasonable

  We are sincerely sorry that this situation occurred during your stay at Braeside. We are taking steps to urgently rectify the problem. We hope that it didn't impact too much on your overall enjoyment of your holiday. Property Owner

  Reviewed by Derron3.8★Mar 2024

• "Lovely homely cottage, great facilities, lovely views and handy location."

  Cosy living room with Nice festive touches. Thanks again

  Hi, thanks for the kind comments and we're glad you enjoyed your Christmas holiday at Braeside. Property Owner

  Reviewed by Daniel5.0★Dec 2023

• "We only had trouble locking the back door when we were leaving but the owner was able to help me on the phone."

  Hi, thanks for the review/comments. We've now had the rear door adjusted. Property Owner

  Reviewed by Clare4.7★Dec 2023

• "Gorgeous little house."

  Spotless and had everything we needed with really luxurious soft towels. I nearly always get back ache when I sleep away from my usual bed but never did - the beds were super comfy. Wine and biscuits on arrival. Great local pub with a extensive menu and the halloumi gyros were better than in Greece. 10 minute walk to Robin Hood’s beach. Great stay - thanks

  We're glad the stay was both comforting and relaxing. The Fylingdales Inn is a favourite of ours and their menu is beautiful. Property Owner

  Reviewed by Victoria5.0★Oct 2023

• "Beautiful cottage in a stunning area close to lovely coastal walks."

  Cobble cottage had everything we needed. Would recommend and would definitely stay again.

  Thank you for your kind review and we hope to see you soon back at Braeside. Property Owner

  Reviewed by James5.0★Oct 2023

• "Lovely cottage in a traditional, pretty, quiet village location, close to Robin Hood's Bay and the Cleveland Way."

  Quiet and easy parking right outside front door. I recommend picking up the Cinder Trail, walking to Ravenscar, then loop back along the coast on Cleveland Way to the Bay, dropping on the beach at Boggle youth hostel. Incredible views, especially if you're lucky with the weather. Really enjoyed the stay.

  Thank you for your positive review. We believe the area is the most quaint and peaceful in the North. Property Owner

  Reviewed by Rachel5.0★Sep 2023

• "We found the cottage equipped and maintained well enough."

  The only reason we have put good for comfort is because the mattress’s were a bit too soft for us. I know it’s a personal preference. Otherwise absolutely fine

  Thank you for your kind words and we hope you enjoyed your stay at Braeside. Property Owner

  Reviewed by Diane4.7★Aug 2023

• "Only one remark, bottom of the shower screen had black mould, the wife remover this easily using bleach, but this minor think would not stop us from booking this property & would recommend it to anyone."

  We are very sorry that this issue arose as we and our cleaner pride ourselves on providing a high level of cleanliness. We will make sure more detailed checks are carried out moving forward. we hope this didn't affect your stay at Braeside. Property Owner

  Reviewed by Alan4.7★Aug 2023

• "Really comfortable house in a great location for exploring Robin Hood's Bay."

  A 15 minute walk to the beach ans only a few minutes from a pub and shop. Everything we needed for our stay was thought of too.

  Thanks for your kind words. Fylingthorpe and Robin Hood's Bay are unspoilt treasures with everything you need nearby. Property Owner

  Reviewed by Ian5.0★May 2023

• "Excellent accommodation, well furnished and equipped."

  Lovely location.

  Thanks for your kind words. There is so much to see and visit and we hope to see you again in the future. Property Owner

  Reviewed by Diane5.0★May 2023

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