“The cottage was in a quiet area, perfect for visiting the City of York and surrounding area.”
However, we were extremely dissappointed to find that there were no hand wash/gel or antibacterial spray, especially given the current pandemic.
The property is looking tired, especially carpets. We thought the throws on the sofa and chair were in our opinion neither clean or hygienic. The utensils, or should say the lack of, consisted of 3 dinner and side plates, two bowls and a distinct lack of cutlery. The Wi-Fi in the home didn't extend to the bedroom and the freezer was situated on the floor of a cupboard, which would be very difficult for a disabled person to access. The pillows and cushion inners desperately need replacing.
Having used Sykes Cottages many times and this is the first time we have made a complaint about a property.
1/ Had Mr Frostwick spoken to me and given me the opportunity to put right any justified faults /complaints at the time of his stay, in Cosy Corner, I would have done so immediately, but he failed to tell me. Mr Frostwick had lots of opportunity to either speak to me personally, text me or call me, infact Mr Frostwick actually called to see me to ask if i had a hairdryer for his partner to use, to which i did loan him my own personal hair dryer for the week, as it tells you on the Sykes site exactly what is included which does not include a hairdryer , but i was more than happy to lend him mine. 2/ Mr Frostwick mentions certain things in the property would not be suitable for a disabled person: this is probably because my property is not a disable property hence it is not listed as such and I am sure Sykes Cottages could have recommended a lovely disable property if this is what he requires. 3/ the lack of cutlery: there is sufficient cutlery in the property to which i sent photos off to both Sykes and Mr Frostwick. 4/WIFI Mr Frostwick says this does not extend to the bedroom: anyone who has WIFI will be aware that on occasions WIFI does not always run as fast as one would like, the WIFI was running great in the lounge and kitchen and i did apologise to Mr Frostwick for this,but it was beyond my control. 5/All pillows have now been replaced and if i had been given the opportunity of Mr Frostwicks stay then i would have rectified this immediately. 6/ Re the property looking tired: i did email Mr Frostwick after his stay to give me his definition of how and where Cosy Corner is looking tired, but i had no response to this.: As we were getting to the end of the season clearly we were ready to refresh paint work and had plans to remove all carpets and replace with a good quality laminate flooring for the comfort of gusts. 7/ Re the lack of antibacterial gel/hand wash: as i had been instructed by Sykes and quite rightly so too to reduce cross infection i removed this along with DVDd and books etc, because i am allergic to gels, i did not want to supply a product (the same goes with nuts etc) which may cause harm to another and most people carry their own personal gels/antibacterial wash. Usually i do supply a very good brand of hand wash in the shower room for my guests and there was a full bottle of fairy liquid supplied in the kitchen, anyone that is aware, fairy liquid is very good for hand washing and killing germs. Any genuine complaint Mr Frostwick had would have been put to good immediately had he given me the opportunity when I saw him on a couple of occasions and asked him if everything was ok for him, he smiled and said yes it was. Anyone looking at all my reviews for Cosy Corner will see just how many guests have been happy with Cosy Corner and have returned. To any future guest I ask you please give me your findings of anything you are not happy with as i will be more than happy to put it right given the soonest opportunity as I want my guests to feel comfortable and happy. Lynne
Sykes owner relations