Chalet 1

35 Customer Reviews

• "Nice little lodge."

  Decent Hot tub. Clean. Comfy bed. Will be back again.

  Reviewed by Ray5.0★Apr 2024

• "The property was beautiful."

  The hot tub was well maintained. Only reason for the 4* was that there was no hob to enable making meals instead of eating out most of the time, and the bed wasn’t that comfortable but I’ve been to places where the bed was a lot worse. The air fryer was helpful as at least we could cook a breakfast bap.

  Reviewed by Samantha4.4★Apr 2024

• "Chalet 1 is brilliant."

  It is modern and was very clean and the private hot-tub area is perfect too. However, the double bed is very uncomfortable as it was very thin and too hard. This was the only thing that ruined our stay as the bed was so bad we didnt get alot of sleep during our stay. If the matress was replaced with a comfier one our stay would have been faultless.

  Reviewed by Reece4.4★Mar 2024

• "Lovely stay just the bed felt like we was sleeping on the floor."

  But after saying that had a great few days would go again

  Reviewed by Ron4.4★Mar 2024

• "The bed wasn’t the most comfortable and the shower wasn’t great."

  However, it was absolutely gorgeous! We loved it! Thank you

  Reviewed by Thomas4.4★Jan 2024

• "We paid for a 2 night stay with Hot Tub , however because the hot tub had been refilled it wasn't warm enough to use until 20:30 on the Friday, really not good enough when that is why we paid to stay here, its a shame as the rest of the facilities were good."

  To say you wouldn't want to use an unclean tub is correct but if you need to drop and refill it then do it early or fill with warm water so that it's ready for your guests to use when they arrive

  Reviewed by Michael3.1★Nov 2023

• "I was pleased with the amenities."

  They supplied a welcome drinks pack, which included tea, coffee, sugar, milk and biscuits. Basic kitchen facilities, mini fridge, microwave, toaster and an air fryer was surprisingly sufficient. Due to the bad weather the internet was not working the first day we arrived. The weather also limited usage of the hot tub, a cover over the tub would have been beneficial.

  Reviewed by Jeanette4.7★Oct 2023

• "Hi, everything was great until we were awakened by shouting and banging on a nearby chalet on Thursday (19/10/23) at 3 a."

  M., unfortunately this went on for some time so we got very little sleep. When we arrived for our break we were told that the onsite pub was only open Friday, Saturday and Sunday so when we arrived back on the Wednesday afternoon after a day out, there were people stood outside the pub drinking. This obviously went on for a long time and was the reason for being awoken at 3 a.m. We will not be using Sykes again unless we are assured this was a one off occurrence.

  Reviewed by Darryl3.4★Oct 2023

• "Great place to stay."

  I’m sure we will be booking to go back again:

  Reviewed by John5.0★Aug 2023

• "This was a really lovely stay, there were just a couple of points that were disappointing, but not bad on the grand scheme of things."

  I read all the fine print, need to take oven gloves etc, with that brought food, upon arrival there is no oven so some food was wasted that couldn't fit in the microwave. It wasn't so bad we just took a trip to the coast instead to eat. Although there was a TV, no channels worked, it had Netflix and Prime, also didn't seem to work either (I could have been using it wrong but there was nothing to suggest how to do it right) Although these were niggles it didn't matter in the grand scheme of things. The staff were lovely and I would definitely go back again.

  Reviewed by Ruth4.4★Aug 2023

• "The property was great clean and tidy everything you need was there location was ..."

  The property was great clean and tidy everything you need was there location was brilliant the whole complex was spotless the hot tub was great

  Reviewed by Douglas4.4★Jul 2023

• "BrillIant and very clean"

  Reviewed by Martin5.0★Jun 2023

• "Wouldn’t be for young couples but if your looking for a nice quite retreat then this is the place."

  Accommodation looks fairly new and fresh. Bartender very bubbly, polite and very helpful. Dressing gowns provided for hot tub use. Bad points - Toilet roll holder was hanging off and silicone around shower glass coming off, few bug squashed marks on the walls.

  Reviewed by Naomi3.4★Jun 2023

• "Lovely secluded place with beautiful views."

  Everything was extremely clean and well maintained. Hot tub was fantastic. Has all you need for a weekend away. Kettle, toaster, plates , cups, glasses, cutlery and even a tin opener. Excellent little bar on site which was welcoming by all. Would highly recommend for a weekend break

  Reviewed by Dean4.7★May 2023

• "We had a very enjoyable stay, the only reason we gave 4 stars and not 5 was purely the bed could of been more comfortable and the kitchen could do with a hob, but the description was spot on, and the place was immaculate, the small garden was very clean and the Hot tub was lovely at the end of the day."

  The bar was nice with friendly staff, the whole site was very clean and tidy. Would definitely go back.and recommend to others.

  Reviewed by Iain4.7★May 2023

• "We enjoyed our stay, but did have a few concerns with the property."

  Firstly was the cleanliness, the floors were unclean, and we found part of a false nail on the bathroom floor. Also the bedding was dark and thus we were unable to tell how clean it was. Also all of our towels were damp on arrival, and so were the additional towels we requested. On arrival we checked the hot tub and were disappointed to find it was not clean nor hot. We were informed that it had been drained and cleaned that morning and that the cleaner had forgotten to turn it on. This meant we were unable to use it all day. We have been offered a £40 refund for this. There were flies in the hot tub which someone removed with a net, and there was also sediment at the bottom which we were told would be picked up by the filter, however this remained there over the days. When the hot tub was heated the next day it was very overfilled, so water spilled over the edges when we tried to get in. The room itself was nicely presented, as was the patio area, but the cleanliness and issues with the hot tub left us feeling quite disappointed.

  Hello, Thank you for your feedback Firstly we aim to clean to a high standard with a second check as part of an audit. Bedding is dark as it fits well with chalet decoration. Floors and rugs are hoovered with floors being mopped on every changeover. If this had been an issue I would have appreciated it being mentioned upon arrival as I had spoken with yourselves shortly after your arrival! Hot tub had been cleaned and changed with water not being up temperature upon your arrival hence the goodwill gesture. I can assure you the hot tub was fresh and crystal clear on your arrival, what we can’t control is weather conditions from memory it was quite windy and once the lid of the hot tub is opened we will naturally have debris (leaves/flys). The hot tubs are checked and chemically balanced daily throughout guests visit, I would like to stress your concern is not a cleanliness issue. Property Owner

  Reviewed by Rebecca3.4★Apr 2023

• "Fabulous place to stay."

  Chalet was clean & stylish Lovey Hot tub area, clean & checked daily Very friendly staff We will re-visit.

  Reviewed by Luxury Leisure5.0★Apr 2023

• "Beautiful little chalet clean fresh and modern loved the fact that the hot tub ..."

  Beautiful little chalet clean fresh and modern loved the fact that the hot tub was private only down fall was needed somewhere to hang towels as it was raining but we improvised Will definitely will be returning

  Reviewed by Kaylie5.0★Apr 2023

• "We thought the chalet was great, clean, modern, and well-equipped for our visit, also loved the hot tub."

  The privacy was good and the site was very clean, tidy, and quiet. The staff was friendly and helpful. It’s a great place to use as a base to explore the area which has some great walks for us and the pooch.

  So glad you enjoyed your visit Thank you for the positive feedback Kind Regards Luxury Leisure Parks Ltd Property Owner

  Reviewed by Mike5.0★Mar 2023

• "Absolutely loved every minute of a really brilliant holiday."

  The chalet was clean and comfortable, the hot tub was serviced daily and the site was in the middle of some really fantastic walks. Thank you.

  Reviewed by Lorraine5.0★Jan 2023

• "We thoroughly enjoyed our stay at Chalet 1 on the Snooty fox site."

  It was a little confusing on arrival as it wasn't clear where we needed to go to find the chalet however another guest pointed us in the right direction. The chalet was clean and had ample amenities. We were provided with a kettle, microwave, toaster, cutlery for two, a tin bottle opener, bin bags and a dustpan and brush. There was also washing up liquid, tea and coffee, hand wash and hand cream and a tea towel which was great. The fridge was very small, a two pint of milk couldn't stand upright, and were it not for the fact we visited in January and could chill stuff outside it would have been a real pain. The staff provided plenty of towels and even brought us some fresh ones during our stay. The room was warm and the TV had freeview. The wifi wasn't great, however our phone signal was good. We could have done with some coat pegs as we had to put coats on the chair. I also struggled to find the bins to dispose of our rubbish and didn't see any recycling stations, this could have been an oversight but the lack of recycling was disappointing. The hot tub was clean, maintained and within a private area which was a really nice touch as you didn't feel overlooked. The site was well kept but quite empty and the bar was only open Fri-Sun. The location was good for catching a bus to Scarborough which out of season was only £2 for a single ticket and came hourly. There was a lovely pub which served hearty, well cooked and delicious meals in West Heslerston which is just 5 minutes drive down the road. Overall we had a great stay and would recommend the site for a short break for adults.

  Thank you for your detailed feedback. We have tried providing recycling facilities, unfortunately these were not used as intended causing us an issue with our service provider! Property Owner

  Reviewed by Nichola4.7★Jan 2023

• "We had a fantastic weekend and will definitely be coming back!"

  Reviewed by Zoe5.0★Nov 2022

• "Overall it was a great stay."

  It was clean, modern and a nice little chalet. Close enough to Scarborough etc and less than 1 hour to Whitby which was nice. It was easy to access the site with the key code pad and we could come and go as we wished. The only criticisms are that the bed was really uncomfortable. We could feel the wooden slats through the mattress. Secondly we wanted to use the hot tub one night, but the smoke and smell from the open fire inside the main building was too overpowering to be able to sit out in the hot tub. It would be helpful to have lights outside of the site so that the sign can be seen in the dark, as this made it difficult to find.

  Reviewed by Jemma4.1★Nov 2022

• "Had an amazing time!"

  The room was clean, modern and well designed. The staff on site were fantastic, extremely friendly. Especially frank in the pub and sue. The site its self was very clean and tidy. Honestly these guys were awesome. 100% would go again!

  Reviewed by Roman5.0★Oct 2022

• "Overall we had the most lovely stay at Chalet 1, lovely location for all surrounding areas and many places to visit withing 30 minute drive."

  We would definitely stay again. Few issues we had were the gate not fully closing to the Hot Tub area from the outside, the Chalet could have done with a few more essentials like a brush or hoover to keep on top of cleaning as we were there for a week. Maybe a suggestion to add a mid week spruce for longer stays? And it would have been nice to have something other than the bed to sit on in the evening for comfort. But apart from that it was great!

  Thank you for your feedback. Patio area gate latch was sticking, it was an easy fix and could have been done during your stay if highlighted. The suggestion of a mid-break clean for longer has been added to the cleaning schedule. Glad you enjoyed your stay Property Owner

  Reviewed by Nicola3.4★Oct 2022

• "Ideally need cooking facilities as very little options to eat out in local area."

  Alot of dog hair left in the room from a previous visit and floor needed a sweep. Also hair and bugs in some of the draws. Hot tub was great though

  Reviewed by Michael3.1★Sep 2022

• "We enjoyed our stay, accommodation was very clean."

  Could do with adding a few extras to the accommodation. More utensils, tin opener etc. Coat hook. Better fridge. Otherwise very good.

  Thank you for your feedback Utensils we have now added to the cleaning checklist for missing items. Will be adding a coat rack to this Chalet - thanks for the suggestion We are limited on space in the kitchen so only a small fridge. Kind Regards Luxury Leisure Parks Ltd Property Owner

  Reviewed by Rebecca3.8★Aug 2022

• "We stay in chalet 1 when we arrived it was lovely and clean the room was ..."

  We stay in chalet 1 when we arrived it was lovely and clean the room was beautifully decorated and the added bonus of toilet roll tea coffee and sugar satchets washing up liquid was a bonus the hot tub was perfect to come back to after a day of sightseeing couldn't fault staying here only down side was the site club wasn't open during the week only weekends we will definitely come back but for a weekend we met Sam the owner and her staff and friendly and helpful

  Glad you enjoyed your stay (We’ll open the pub specially for you next time Property Owner

  Reviewed by Rick4.1★Aug 2022

• "Great place to stay, value for money."

  Hosts very welcoming & helpful. We will be back - thankyou

  Reviewed by Luxury Leisure5.0★Jul 2022

• "@Chalets is the perfect short break, beautifully refurbished and well kept private patio area."

  The staff were very welcoming & helpful. Weather was fabulous which always helps along with an array of things to do in the area all within a short drive.

  Reviewed by Luxury Leisure4.7★Jul 2022

• "Lovely place, great for relaxing break."

  Only down fall not much option for food only given toaster and microwave & not much around the place.

  Reviewed by Lorna4.1★Jun 2022

• "Lovely lovely stay!"

  !

  Reviewed by Anna5.0★May 2022

• "The overall property was clean and well set out, hot tub was great."

  I would suggest you don't advertise smart TV and WiFi as you cannot use WIFI or the features of the TV also fridge is a mini fridge and not much fitted in and it smelt quite bad. Toilet roll holder wasn't fixed to the wall was hanging off. Needed a brush and dust pan. But other than that we had a great time, great site, lovely bar although it was only open the day before we came back. Definately would recommend and we would use again....

  Thank you for your feedback Wi-fi is not advertised as not available yet Appreciate smart TV function does not work without wi-fi we are hoping service available within the next two weeks. Sykes description will be amended to reflect mini fridge. Unsure of the smell in the fridge as new and cleaned at every changeover Toilet roll holder - plug loose which may not have been noticed at changeover check. Hope to see you again Luxury Leisure Parks Management Team Property Owner

  Reviewed by Lisa4.1★May 2022

• "Had a lovely 3 night mid week stay at these lovely New chalets."

  Had a couple of teething problems that were resolved immediately. Perfect for a couples who want a modern, clean place to stay. Private hottub area. Perfect that you can take your dog with you too. Couple of dog friendly pubs just a couple of miles down the road in two different villages that do lovely food . Club house onsite is open I believe on a Friday and Saturday at present. Can't wait to return in July .

  Thank you for your feedback We hope to see you again soon Property Owner

  Reviewed by Susan3.8★May 2022

• "We loved our stay."

  It was clean, fresh and must have just been recently renovated which meant it was sleek and very modern. The hot tub was well kept and we loved how we had our private area to enjoy the hot tub and relax to watch the stars. We'd highly recommend anyone to stay and we'll be back in the future! The only thing I'd say that needing improvement is having WiFi on site to access smart TV functions.

  Thank you for your kind honest feedback Wi-fi is currently being fitted and aiming to be available in a couple of weeks. We hope to see you again Luxury Leisure Parks Ltd Management Team Property Owner

  Reviewed by David5.0★Apr 2022

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