-
"The cottage itself was really nice and had everything we needed for our break."
We all enjoyed our stay and would return again. The cottage was modern, the rooms were very clean and comfortable. The view was wonderful and the location perfect for us. The welcome pack was a lovely gesture and full of local goodies . Our ratings reflect the entrance porch and the patio area. The porch was the only way to access the cottage. The porch was unkempt with old leaves and dirt on the floor and spiders webs on the gate and door frame. The front door window was dirty. The porch had two very dirty and smelly dustbins. Flies were constantly around the bins even though we spayed the area ,and as we entered and exited the property it was difficult to avoid the flies. Three members of our group were bitten during our stay. Had we first seen the porch before booking we would not have booked. That would of course have been a shame as the interior was so clean and comfortable. The outside patio area was a also unkempt and not as inviting as the photographs suggested.
Reviewed by GillianJun 2022
-
"Very nice flat with everything one might need on holiday."
The views are amazing and the location is very good with short walks to the beach and shops. Parking is difficult but we could always find a space fairly quickly.
The owners provided us with lots of information and a nice „survival kit“. The flat was clean, however, there was a bit of dust from recent painting. The creaking floorboards in the kitchen were a bit of a problem while our baby was sleeping but that’s just a minor thing. There was lots of space to store all our luggage and having a washing machine and tumble dryer was a big bonus. We really liked the big entrance area with lots of space for the buggy , beach equipment and shoes. The apparently brand new upstairs bathroom was very nice. All in all we had a lovely stay and the flat was a really good base for our day trips to the Yorkshire Moors, Robin Hood‘s Bay or the beach.
Reviewed by MartinaJun 2022
-
"We loved Fishersmans Warehouse."
It was clean and well equipped. The view from the sitting room was simply stunning. It became home from home instantly and would recommend a stay there to everyone.
Reviewed by JuliaJun 2022
-
"Very nice place, very quiet, beautiful view."
I really appreciated the basket of food.
Reviewed by EmmaNov 2021
-
"Good facilities, kitchen had everything you would want."
, clean and tidy. Very close to centre of Whitby with all its attractions. Parking was not a problem. Would definitely recommend a stay here.
Reviewed by PhilipOct 2021
-
"Been to the Fisherman’s Warehouse several times."
Always good to be back.Highly recommended.
Reviewed by MartinSep 2021
-
"A beautiful, very well-equipped and nicely presented cottage."
Lovely views across the harbour to the Abbey and St Mary’s Church, and a perfect viewing point for the regatta fireworks.
Reviewed by SueAug 2021
-
"We felt the details for this property were very misleading."
It was far from ‘immaculate’ as described, I would in fact summarise it as tired and grubby. Early on in our stay I went to the Yorkshire Coastal Cottages office to pick up a parking ticket and was a little embarrassed to mention that the property was rather grubby. The staff said they were surprised and disappointed to learn this and offered me a mid week clean. As I didn’t want to cause a fuss and as I initially believed their apology was genuine , I declined. My main intention was to make sure that the following weeks guests didn’t have to endure some of the things that we were. It was only when a member of our group subsequently checked on the reviews of the property in more detail that I realised that the letting agents could not possibly have been genuinely surprised as a string of reviews has told them how grubby the property is. The reassurance that they gave me about it being the last week of the cleaner and a new cleaner being installed for the following week was remarkably similar to the promise they have used for many of the reviews in the past 12 months. How very disappointing! To knowingly let out a property where the cleaning is substandard is clearly not acceptable. To do this week after week after many complaints is wilfully negligent and shows a complete lack of respect for the customer. I was told a member of staff was in the house showing a new cleaner around prior to our arrival. If this was true, why wasn’t the quality of cleaning actually checked? If they couldn’t guarantee a clean home, why keep the price of the rental at the original price? What we paid for did not match the description-the company are clearly mis-selling this property. For clarity of the future potential customers I will provide a summary of the positives and negatives of the property as we found it. Before I begin,I will again state that the letting agents have formally been made aware of ALL of the issues in many previous reviews. Exterior entrance vestibule. This was extremely grubby both on the walls windows and floor. One might anticipate some seagull fathers floating in to this space but the level of cobwebs and grime were well beyond that. As mentioned in other reviews this area was smelly and was full of flies. Perhaps the bins should be washed out periodically. We found ourselves holding our noses as we walked through this space. Interior vestibule. This was a pleasant space, great for storing buggies or bikes.The York stone flooring was very attractive. The plinth where the modem was stored was very dusty and was our first sign of things to come. Laundry cupboard -a very dirty,cob web filled space which contained a washing machine and tumble dryer. Buckets and spades and a few games were in this space too but were hard to access initially as all of the cleaning products appeared to have been thrown onto the floor of this space leaving us unable to step inside until we did a bit of rearranging. This was a minor irritation but nothing that caused this too much concern. Upstairs bathroom. At some point in its history, this room has been rather nicely decorated. Unfortunately by our arrival it appeared to be very tired and unloved. There are clearly ventilation issues as the shower grouting had patches of black mildew and the metal sink which supported the glass bowl was covered in rust. There was plenty of dust, spiderwebs and 8 legged friends to be found in this room. Main lounge area – I think the best way to describe this room would be that it was functional. It was a no frills room as we had anticipated but It is true that there is a very good view of the harbour and of the abbey. The windows were rather grubby but that didn’t concern us too much. Kitchen - this was actually quite well equipped. The crockery, cutlery, pans and glassware was all fine. Markings on the oven had clearly worn off , the barely visible masking tape instructions on its face were difficult to decipher but al least someone had tried! The tiled backsplash and cooker hood were greasy. A little unappealing! Bedroom 1 - this was a large space and looked promising. Unfortunately we soon became aware of yet more cleaning issues. Imagine our surprise when we opened the drawers by the side of the bed to find old tracksuit bottoms, dirty socks and a used tissue! On closer inspection the floors were very dirty at the edges. I could almost believe this room had not been hoovered or swept. On the plus side, the bedding and towels were very white and looked fresh. As we settled down to bed in the evening we were rather unimpressed by the many cobwebs that fluttered all around the edges of the ceiling in every part of the room. When I reached down to plug in my phone I had to push aside many cobwebs. As I got out of bed the next day, my stomach rather turned as I put my hand on the bed head to discover it was absolutely thick with dust. In times of Covid this was not reassuring! We found the bed rather small and soft but do understand that this is a matter of personal preference. Bedroom 2 -We needed to use this space as a double room so when we moved the beds across we were rather appalled to see the grime and detritus that lay on the floor underneath. This room was clearly in need of a deeper clean too because as we hoovered this detritus up, it appeared to be rather stuck to the floor.On a practical note, access to plugs in this room would have been a little tricky had we not moved the beds. This was a very small room but was functional if you ignored the dust and cobwebs. Bathroom-The main sink in this room was dirty on arrival. The mirror light still does not work despite assurances in a previous review from the company that they had fixed it. On a plus note the shower was nice and powerful. ‘Terrace’ -We had imagined when we booked this property that would be able to return from town and sit on the terrace with our family enjoying a nice evening drink. The tempting description of this outside space and the photo was our main reason for booking this property. What we found in reality was that this space was very limited. It is paved but the whole area is probably less than a metre and a half wide. I’m not sure if cleaning of the furniture was part of the weekly brief but when we arrived the chairs were covered in bird poo. Again you might expect some accidents from seagulls during the week but not as you first walk in. ( Fortunately some rain on the final day may have helped clean the furniture this week) Whereas we had imagined being able to sit around a little table, we couldn’t in fact arrange the chairs in anything other than a single curved line if we wanted to sit out there. Some large weeds bought a welcome bit of greenery to this joyless area but did not really add much to the ambience. It all felt very unloved, rather like the rest of the property. We chose not to sit in this area once over the week despite some nice weather. Sadly, this property felt unloved, grubby and tired, and was far from ‘immaculate’ as was promised in the description. There is a clear discrepancy here and I welcome further interaction with the letting company as I believe, given their failure to address the basic issues many customers have repeatedly mentioned, we were mis-sold this accommodation. I have photos of some of the areas of concern should they be needed. It is so sad to have to write this but someone needs to take ownership of the issues here. I had hoped that a quiet,private word would have been enough and I probably would not have written had I not realised that I had been lied to. Fobbing off the customers with empty apologies and promises is not acceptable and so disappointing.
Thank you for your feedback we welcome feedback good or bad. We are disappointed that our normal level of cleaning was not maintained, we have had a few problems but appreciate that our normal high standards were not met in this instance and we have just changed our cleaners with a view to remedy this. We are sorry upon raising your concerns you did not allow us to undertake a mid week clean which would have remedied the cleanliness related issues.
We will endevour to sort out the laundry cupboard to make it more accessable, unfortunetely with all the covid rules things have to be done a lot different and such items can't be left out. Property Owner
Reviewed by DeborahJul 2021
-
"The patio is very gd for the views but could do with smartening up a bit quite old ."
The house was very comfy & brill views from lounge window .
Reviewed by Roderick RobertJul 2021
-
"The much promised view of the sea and the harbour from the terrace was non-existent."
The terrace was overgrown with weeds and covered in bird mess. [Photos provided to you] The T.V. in the bedroom was not working and neither was the light on the bathroom mirror. The mattresses were very soft, as were the chairs in the lounge and not suitable for people with bad backs.
The inside of the property was clean and the kitchen well equipped but the front porch was very dirty and had not been swept for some time. The view from the lounge was very good.
A convenient location for all amenities.
We are disappointed that our normal level of cleaning and weeding for the front entrance and terrace was not maintained and we have changed cleaners with a view to remedy this. We are sorry that the bedroom TV and bathroom mirror light were not working and these have been mended. We regularly get positive feedback about the comfort of the beds and the views and are sorry that you found these uncomfortable and lacking. We regret that your holiday was impacted by these issues. Property Owner
Reviewed by KevinJun 2021
-
"On arrival the entrance porch was very dirty also the patio area was unuseable due to weeds filthy table and chairs and all the area."
Totally unacceptable
We are disappointed that our normal level of cleaning and weeding for the front entrance and terrace was not maintained and we have changed cleaners with a view to remedy this. We are sorry this had a negative impact on your holiday. Property Owner
Reviewed by RobertJun 2021
-
"Very disappointing experience."
We arrived to find the gas had been left turned on, which was an extremely dangerous situation, and the response from Yorkshire Coastal Cottages was completely inadequate. The property description is also misleading - the outside space is much smaller than the website images suggest, and we were unable to use it as the space and furniture was absolutely filthy. Disappointing when this was the main reason for choosing this property for our stay.
Reviewed by KittyJun 2021
-
"As with previous comments, it's such a shame that the entrance is grubby and just needs a quick sweep, first impressions!"
Otherwise, we loved it.
We are sorry to hear that the front entrance was not clean on your arrival, and whilst we have cleaned this subsequently we are aware as the street is a terrace with only a few entrances leaves and debris collect regularly, and can only apologise that our normal cleaning regime did not prevent this we are working to ensure this is improved going forward. We do hope this matter did not distract too much from your holiday as the cottage is in an excellent location to enjoy Whitby. Property Owner
Reviewed by NickApr 2021
-
"The cottage was in an excellent location."
It needed a good sweep and clean in front of entrance. Everywhere was reasonably clean, but quite a few cobwebs. Not enough mugs. Had to keep washing them. The cottage looked very jaded, when we stripped the beds the mattress and pillows were very stained. It’s a shame because we would have booked to go back next year. Perhaps the cleaners don’t get enough time to clean properly.
We are sorry to hear that the front entrance was not clean on your arrival, and whilst we have cleaned this subsequently we are aware as the street is a terrace with only a few entrances leaves and debris collect regularly, and can only apologise that our normal cleaning regime did not prevent this.
We were not aware that there had been so many breakages this season at the cottage and have replaced mugs, glasses and wine glasses to a good standard.
The upstairs of the cottage was decorated last year and we appreciate that there has been a higher than normal level of wear and tear this summer, mainly as a result of Covid restrictions. Similarly we make regular checks on pillows, duvets and mattresses. Thank you for your comments we did replace some of the more worn pillows and one duvet but do try to make sure these are generally of good cleanliness and quality. We have arranged for the mattresses to be cleaned and/or replaced. We do hope these matters did not detract too much from your holiday. As you say the cottage is in an excellent location to enjoy Whitby. Property Owner
Reviewed by MichaelOct 2020
-
"A few niggles, the sofa in the living room is in need of replacing."
You sit in it and sink in, absolutely no support. The floor boards up stairs are so noisy, and could be an issue if kids sleeping downstairs.
Overall, lovely apartment, great location.
Reviewed by IreneSep 2020
-
"The cottage was very comfortable, lovely view from lounge area and very well equipped kitchen."
Less than 5 minute walk to the centre of Whitby although it's uphill on the way back ! Parking can be a problem but it wouldn't deter us from going to Whitby again.
We couldn't get a signal on the TV in the bedroom but we left a note & I'm sure it will be rectified it wasn't needed.
Lots of good restaurants in Whitby but usually need to book the day before.
Reviewed by JudithSep 2020
-
"First the good points - excellent location,spacious and well equipped,fixtures and fittings of a good standard
A useful front lobby area for muddy boots,prams or bicycles
A small plumbing problem was quickly fixed the same day ( even though it was a Bank Holiday)
The downsides - challenging parking,woken early by seagulls and a couple of small cleaning issues that are relatively strait forward to fix
1."
Some easily visible cobwebs in all rooms
2.Wheelie bins need washing out and the area in which they stand - unfortunately it is the first thing your eyes (and nose) meet
Overall we were satisfied with our stay and don’t let these minor issues put you off
I would recommend coastal walks,RSPB Bempton Cliffs,steam railway and the Magpie cafe once you have discovered the delights
of the town centre
Reviewed by ChristopherAug 2020
-
"Felt cleaning was sub par, seemed like it needed a decent long clean all over, wasn’t offensive in anyway as we’re not super fussy but just seemed not too much time or care was taken in all rooms, also Pots and pans not very clean, some plates and glasses clearly not clean nor some cutlery."
It mentioned they would usually leave a hamper but due to Covid can’t, that is poor really as if that’s true you could argue they shouldn't leave anything whatsoever, but even if we give benefit of the doubt why don’t the owners leave the gift of a £5/10 for guests to spend?
Only one toilet roll left which is a pain and rather tight, and only 4 large mugs with one chipped on the lip, no oil for cooking is also a pain. Also only 3 dishwasher tablets.
Liked Whitby but parking became such a pain, at best it took 10 mins to find a W spot and worst I circled for nearly 50 mins which was no fun.
I think for the money the house wasn’t quite good enough tbh.
Thank you for your feedback although we are sorry and disappointed to note that you found some areas of housekeeping lacking. We will make an approach to the housekeeper in this regard but we do wish this had been reported at the time when we could have arranged for her to return to address the issues raised. Also, whilst this season has not been as long as normal it would appear there have been some breakages which were not reported. We will replace any chipped or broken items. As advised, the provision of welcome hampers was suspended as we felt guests would not wish to receive edible items packed by unknown persons in the current climate. If this had caused any particular disappointment one could have been provided on request. The hampers are complimentary and do not form part of the cost of your holiday. We would normally ensure there are two toilet rolls per toilet but must remember this is self catering and not hotel accommodation.
Parking is always a challenge in Whitby in August and unfortunately we are unable to do anything about this if you require your car to be parked close by.
We do hope we can welcome you back again at a less busy time. Property Owner
Reviewed by ElissaAug 2020
-
"Great as always."
.rented this property more than once.
Reviewed by MartinJan 2020
-
"Great location and views."
Top quality accommodation.We will be back!
Reviewed by MartinNov 2019
-
"Second time stayers."
Booked somewhere else for next year as the creaking floorboards drive you mad when either trying to get an early night or lie in when others in your party are still up/up early. Shame, nice place.
Reviewed by MarkOct 2019
-
"Second visit at the same time of year."
Great, lovely warm cosy cottage. Perfect location. Beautiful views of Abbey. Clean, comfortable, spotless linen and towels, Comfy beds and pillows. Well equipped kitchen
The ShawsOct 2019
-
"Staying in Fishermans Warehouse, Whitby was a wonderful experience and thoroughly enjoyed by all."
Finding a parking spot can be a problem but that will not deter us from booking another holiday in Whitby. As usual, Sykes provided a first class service again.
Reviewed by EdwardSep 2019
-
"Fabulous stay weather great, lots of lovely walks - Whitby to Staithes and Whitby to RHB, beautiful views and relatively easy going."
Haven't had a bad meal anywhere and easily the best fish we have had for a long time. The Cook museum is worth a visit as is a trip on the railway. We didn't manage a boat trip, something to come back for - some great little pubs, Golden Lion and the Black Horse and the Duke of York is good value on the food front.
The DobinsonsSep 2019
-
"An excellent location with so many good local places like shops, cafes, eateries just minutes away."
The West Cliff commercial side has blossomed in recent years to be able to offer both traditional and more modern facilities. The harbour and sands are literally only minutes away. Whitby has a character all of its own and you cannot fail to be sucked in by it. The welcome bag was a great start to the holiday and set us on our way. The Fishermans Warehouse was ideal for what we wanted and the sunshine was a bonus.
Reviewed by DavidAug 2019
-
"This cottage is excellent with it's views of the church, Abbey and town."
It is near to everything. There are some lovely restaurants and cafes, Moutrey's, Madamoiselles and Rusty Shears were our favourites.
Reviewed by JanetteJul 2019
-
"Great view from the living room - the impression we got from photos was that the window would be higher so we were pleased to enjoy the fabulous view - great surprise!"
Very friendly and helpful staff in the office, both on arrival and previously on the phone. Thank you. Great welcome pack also!
Micklethwaite PartyApr 2019
-
"Welcome pack wonderful!"
Welcome by your staff lovely. Really enjoyed our stay. Perfect location, comfy, cosy cottage. Beds and pillows very comfortable. Spotlessly clean cottage. Kitchen sparkled! Lovely porch to dump all shoes, coats and boots! Would recommend Cinder Track walk to Robin Hood's Bay, May Beck Walk in Woods - lovely cafe half way. Magpie Cafe, Abbey Wharf, Moon and Sixpence - Happy Hour Cocktails - great atmosphere! Sanders Yard always pleases.
The Shaw FamilyOct 2018
-
"Great location and we used our car once only."
Margo And Clive.Sep 2018
-
"Excellent location, welcome pack and cleaning materials really helpful."
Ainsworth PartyAug 2018
-
"Great View!"
Swinnerton PartyJul 2018
-
"Terrific week!"
Thank you!
Anthony VigorMay 2018
-
"Fisherman's Warehouse was our first accommodation booked with Yorkshire Coastal Cottages."
We had previously booked our twice yearly holidays in Whitby via another cottage company but the last couple of years had brought too many disappointments. So we decided to try your company as you appeared to offer a much higher standard of accommodation along with excellent service, We certainly weren't disappointed and this is the first time we loved a place so much we re-booked. Fisherman's Warehouse is airy, spacious and comfortable with a superb view. It's in a quiet central location where we can nip out in any direction. Well equipped, clean and tidy, it served us well. Having the second toilet/shower room was a bonus. Thank you too for the lovely goody bag and Easter Egg, much appreciated. We look forward to our return visit in October. Thank you for great service & accommodation.
Mick And ElaineApr 2017
-
"What a great place, this place feels like home!"
Only downside is that I didn't book two weeks!
Murray, BarnsleyNov -0001