“Place dirty, had to buy basics like salt, TV very small, broke down, no outside space to sit and the chair had a hole in it.”
Twin room very small, no room for luggage.
Nice location though
Thanks for your time in writing your review, although I’m of course sorry it’s so negative. I must say I’m surprised to hear you have described the property was dirty, given our conversation on the phone when you called me on arrival to ask for an additional set of towels as you had arrived at the house with an additional guest that you had not booked. At no point during this call did you mention this, nor when Alison (our housekeeper) dropped the towels round, and if there had been a problem it could have been resolved immediately. My wife and I were the last people to use the house prior to your arrival and it was left in an immaculate condition. There was also salt in the cabinet in the kitchen.
We were sorry to hear that the TV stopped working a week into your stay. We immediately acted upon this, on a Sunday, to organise a replacement as soon as possible, which arrived within 48 hours (the earliest possible time given delivery times in the highlands!) undoubtedly, it is very frustrating when something goes wrong, but I think you’d agree we dealt with this as promptly as we could under the circumstances.
With regards to the outdoors, we do not advertise a garden space nor seating outside. Finally, the size of the second bedroom is very clear from the photographs, and previous feedback has commented about how much bigger the house was than had been expected. There is a large wardrobe in the main bedroom where suitcases can be stored.
Again, I’m very sorry you were left disappointed, but I hope my response has offered some clarity for what is a rather unfair review when we were very responsive and communicative with you during your stay.
Property Owner