Treetops, Alnwick

13 Customer Reviews

• "No issues as previous feedback with cleaning or being cold."

  We turned heating on when needed ! Only thing missing was a cafetiere as the local supermarkets didn't sell the coffee pods for the machine provided as we wanted decaf ones. That really was our only issue

  Thanks for your comments and we hope you had an enjoyable few days at the property. We were pleased to hear you had no issues with cleanliness or heating. We will drop off a cafetiere for future guests' use when we are next at the property at the end of this month. Property Owner

  Reviewed by Lindsay4.7★Mar 2024

• "Bedrooms were cold on night time as we stayed over christmas could have been ..."

  Bedrooms were cold on night time as we stayed over christmas could have been more cleaning materials so we could do kitchen benches as we went larger tv would be nice but thats just me would stay again

  Thank you for your review and we hope you had a good Christmas at Treetops. We note your comments about the temperature of the bedrooms overnight and will have a look at this when we are next up at the property. We will also leave some disinfectant spray for future guests' use. We hope you come to stay at Treetops again. Property Owner

  Reviewed by Andrew4.7★Dec 2023

• "We had a wonderful stay, the property was beautiful and immaculately presented."

  It had everything we needed. The bedrooms did feel a bit cold, despite the heating being on, but it was particularly cold weather while we were and it didn’t ruin our stay at all. We would love to come back.

  We are delighted that you enjoyed your stay at Treetops, even though it was an especially cold weekend. We would be very pleased to host you again should you return to Alnwick. Thank you for your comments about the property. Property Owner

  Reviewed by Amy-louise5.0★Dec 2023

• "We found the apartment very clean, warm and comfortable during our stay."

  Every amenity one would possibly require was available. Very well decorated and furnished. And plenty of space. In fact quite superb accommodation for our stay in Alnwick. Thank you.

  We are so pleased that you enjoyed your stay at Treetops and thank you for your very kind and positive comments about the property. Property Owner

  Reviewed by David5.0★Nov 2023

• "We have just come back from a week in Alnwick at Treetops."

  The cottage is in a great location, well equipped and high spec in terms of fittings and furnishings. We did have a number of issues though. In our first evening the keys were not in the collection box. The cleaner had taken them home so we didn’t get access till 7pm. Mistakes happen. Then however the cottage hadn’t been cleaned to our expectations and the king size bed hadn’t been made up as a twin as requested. The bathrooms felt grubby with hair on floors and on low ledges, the cupboards and the fridge hadn’t been wiped out and we had a leak on a radiator and a blocked plug in the en suite sink. Not great. I must say though that Northumbria Cottages were prompt to rectify the situation sending a lovely alternative cleaner on Saturday and maintenance team in to sort things. Eventually everything was lovely….however for the price it should have been better. They need to replace the original cleaner that’s for certain.

  Thank you for your review. We are sorry for the problems you experienced on arriving at the property, in particular the fact that the cleanliness of the property was not up to standard. The cleaning of the property is organised by Sykes Cottages and we have had a few problems recently with the level of cleaning carried out. We have been assured that these problems are in the process of being remedied by the appointment of a new cleaner so that future guests will not face the issues that you had. Once again our apologies and we are pleased that at least the problems you encountered were swiftly rectified by Sykes Cottages and we hope overall that you enjoyed your stay. Property Owner

  Reviewed by Christopher3.8★Oct 2023

• "We had a fabulous time- recent reviews worried us slightly, but our stay was just perfect."

  We arrived quite late- the flat was warm and cosy. The beds were comfy, it was really clean and tidy, we were honestly so happy with the place. The rooms have been furnished beautifully and there was everything we needed. I would hate for other customers to see earlier reviews and be put off- Treetops gave us exactly what we wanted and needed!

  Thank you for your very positive feedback. We are delighted that you found the property comfortable and clean and that it met all your expectations. Property Owner

  Reviewed by Emma5.0★Oct 2023

• "The property was lovely, as described and very nicely appointed."

  However, we were cold! It transpired that the boiler had no water in it, so we were cold on our first night not realizing this was the reason and when we got up in the morning there was no hot water anywhere for showers. Once we realized this was the problem and filled the boiler with water, it was very comfortable, but I would expect the owner or agent to keep an eye on something like this. Lovely apartment and well located.

  We are pleased that you enjoyed your stay at Treetops. We have not experienced any difficulty with the boiler previously and are very sorry that you had problems with the heating and hot water. We have arranged for the boiler to be checked. We hope that you will choose to return to Alnwick and stay again. Property Owner

  Reviewed by Laura3.4★Oct 2023

• "We were extremely disappointed with the overall cleanliness and hygiene of this apartment, especially as this is an ongoing problem."

  The owners are aware of this situation (previous complaints /reviews), agree it is unacceptable but have failed to do anything! It is unacceptable but so is the owners lack of action. The bathrooms in particular need a thorough clean, especially the en-suite shower, which is still covered in mould. There was clumps of dust around skirting boards, dirty windowsills and filthy refuge bins in the main living area.

  Thank you for your comment. We are very sorry that the cleanliness of Treetops was not satisfactory. We can confirm that the cleaner for the property has now been replaced by Sykes Cottages at our insistence. In addition, maintenance work has been carried out at the property, including the bath and shower being re siliconed and the seals replaced. We have therefore taken action to meet your concerns and will continue to monitor the cleaning of the property by Sykes Cottages going forward. Property Owner

  Reviewed by Jane2.5★Sep 2023

• "Lovely property which was exactly as advertised."

  It was very spacious for us as a family of 6 and was a perfect location close to the town. As lovely as it was the mezzanine area seems a bit of a missed opportunity as we didn’t really use it and maybe could do with a little more up there, like a pool/games table and more bean bags which were very comfortable to use. We would definitely book again and would recommend to our friends and family.

  We are delighted that you enjoyed your stay at Treetops. We note your comments about the scope for improving the use of the mezzanine area and will look into this further. We have in fact looked into whether we could put a pool table up there but the logistics involved in lifting the table up there have so far defeated us! We do hope that you will decide to book with us again in the future. Property Owner

  Reviewed by Mark4.7★Aug 2023

• "The location and quality of the accommodation was just what we were looking for, a few minor niggles here and there, but we do have one major gripe."

  The bathrooms were plain dirty - really, not clean at all. Accumulated dirt on the floor (hairs, dust etc), mold in the bathroom and a very dirty bin in the en-suite room was simply unacceptable. It seemed that the bathrooms had barely been cleaned since the previous guests had stayed and are in dire need of a deep clean. This deeply tarnished what would otherwise have been a lovely break.

  First of all, please let us sincerely apologise for the condition of Treetops on your arrival which from what you say was completely unacceptable. We have recently been made aware of an issue concerning the cleanliness of the property which has affected some recent guests and have in fact already raised this with Sykes Cottages who are responsible for the cleaning work at the property. We have now contacted them again to make them aware of your experience. A thorough clean of the property is supposed to take place after each guest visit and we are trying to find out from Sykes Cottages why this did not take place before your visit. We will do everything we can to ensure the problems you encountered do not reoccur for any future guests at the property. However, we are very pleased that the location and quality of the property suited you and we hope that you will visit again by which time the issue regarding the cleanliness of Treetops will have been resolved. Property Owner

  Reviewed by Carl2.5★Jul 2023

• "Good but could be great with a few easy fixes THE GOOD Location is ideal just minutes from town Property looks stunning on arrival Parking is ideal just outside Welcome pack is a nice touch THE BAD Cleanliness leaves a lot to be desired with mud on carpets / mirrors and furniture dusty, shower not cleaned etc TV is hard to figure out Shower cubicle in main en-suite is way too small Toilet rolls - only one supplied in each bathroom Utility room left in a mess With the cleaners only arriving 50 mins before we were due to gain access it was a brief tidy up as opposed to a deep clean."

  Overall the property is highly recommended

  We sincerely apologise for the condition of the property on your arrival. This was clearly not acceptable and we have raised the issue with Sykes Cottages which is contracted to carry out the cleaning work at the property between guests. A thorough clean of the property is supposed to take place after each guest visit and we are trying to find out why this did not happen in your case. However, we are very pleased that you found the property attractive and that overall you highly recommend the property. Property Owner

  Reviewed by Ian2.8★Jul 2023

• "Hi Just back from a three nights stay in your property."

  Very bright, airy apartment.mezzanine space would be a great games area for children. Well-appointed with easy access to the town and surrounding villages. Loved the access to the back garden and parking was excellent. Very precise directions and instructions rions for gaining entry. Would certainly book again if I return to the area. Highly recommended. The 3 Blairs Fife Scotland

  Reviewed by Jennifer5.0★Apr 2023

• "The flat was gorgeous, in the perfect position to explore Alnwick and all the sights of Northumberland."

  We even made it up to Edinburgh for the day! I would highly recommend a stay here.

  Reviewed by Joanne4.7★Mar 2023

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