Betony

31 Customer Reviews

• "A beautiful property in a beautiful location."

  Comfortable and clean. It was very well equipped with everything we needed.

  Reviewed by Victoria5.0★Mar 2024

• "Amazing cottage."

  Amazing facilities for 2 families to holiday.

  Reviewed by Graham5.0★Oct 2023

• "We had a fabulous week, the accommodation was excellent , beautifully decorated and provided most of the equipment required, however toaster was useless."

  Our main concern was the mattress of the second double bed, it was uncomfortable and not supportive we would suggest this need replacing . Bunk beds were very noisy and rickety. We had to swap the mattress from top to bottom Pillows appeared very old and flat and I would suggest that 10.5 tog duvet in the summer too hot especially as the property was so well insulated. On the whole it’s provided a very enjoyable holiday,

  Reviewed by Jane4.4★Aug 2023

• "The cottage was lovely."

  Bright and airy. We were really pleased with the facilities but surprised that there was not a hairdryer . The surroundings were beautiful and it was a quick ten minutes by car into Bamburgh. We were disappointed that check in was not until 5 and then out by 10 since the request was to strip all the beds etc., We would return though.

  Reviewed by Lynda5.0★Aug 2023

• "A wardrobe in the master bedroom would be a bonus."

  Location is in the countryside with pleasant views over pastures. It is quiet and is ideally located for beaches, attractions and restaurants/pubs which are within a few minutes drive.

  Reviewed by Keith4.7★Jun 2023

• "We had an amazing stay at the Betony."

  Lovely lodge in great location. Only issues a gate on the railings would be more secure for dogs or children to prevent them from wandering as there is a lot of cattle & sheep in the fields right next to lodge and outside area is really dark at night. Outdoor cushions for furniture could also be doing with a wash.

  Many thanks for your feedback . we are considering a gate for the property but the reason currently for no gate is a couple of other lodges with gates have had issues with wind and the glass shattering so understandably we are considering other solutions .i have asked the cleaning team to sort out the outside cushions . once again many thanks Rachel Property Owner

  Reviewed by Alison4.7★Jun 2023

• "Gorgeous lodge with everything we needed for a wonderful stay."

  We only wished we were staying longer. Gate on the veranda would have made it easier with dogs and young children. A quick guide on oven Would’ve been useful as took us a while reading manual to get it going. All minor issues. Beds were comfortable. Would’ve liked to have been able to turn off towel rail in bathroom as was very hot with children. Would definitely recommend and return.

  Thank you very much for your feedback, I’m glad you had a happy time, I do hope you will come again and just for information you can switch the towel rail off at the socket just outside the door to the bathroom. Once again, many thanks. Rachel. Property Owner

  Reviewed by Vicky4.4★Apr 2023

• "Had a super holiday thankyou, although took s little time to work the heating/water out The boys loved the cows and sheep although I might not have booked if I’d know as was a little bit of s worry with the dog That said we had a great time Thankyou."

  A much needed get away

  Reviewed by Matt5.0★Oct 2022

• "The site is tucked away approximately 2."

  25 miles west of Bamburgh Village, and is easy to find. I would suggest to help those who do not have sat-Nav that a sign is positioned either end of the lane to which Brada Lodges sit giving a direction as does the other holiday parks along the lane. The lodge itself is lovely, but would recommend the use of washable paint in areas in heavy use such as the bin area, down the side of hand basins/toilets. Also, the outside of the en-suite shower needs a little attention with a bit of water damage. However, we loved the lodge and its situation in the open countryside, and is an ideal spot as a base to investigate the area further. It’s located close to the historic Bamburgh Castle, it’s beautiful beach and sand dunes, and close to the Farne Islands famous for their wildlife habitats. We loved the place so much we have booked Betony Lodge for August 2023.

  Reviewed by Vanessa4.7★Apr 2022

• "Amazing break."

  Very close to beach and Zoo. On site park was great for kids. Very clean lodge and had everything we needed. Just perfect!

  Reviewed by Grace5.0★Mar 2022

• "Good afternoon Today I returned from a 4 night stay in Betony Bamburgh Although the location of the property was amazing I was totally appalled at the standard of cleanliness Despite asking for an early check in which was refused due to Covid cleaning we arrived in the dark … no lighting outside to find key when entering the property it was freezing cold no heating on and I had 2 young children The floor was not cleaned properly furniture has obviously not been moved rubbish behind units … the cobwebs on ceilings in both rooms huge !"

  !! The bedding was stained as were the duvets The mattress on the en-suite room was extremely uncomfortable as the springs had gone The crockery in the kitchen was all chipped …we cleaned the floor and washed the bedding the next day as we were unsure it was actually clean Considering the amount we paid to stay it was not acceptable ewe should have had a five star experience

  Dear Mrs M . I am very sorry to hear you have had a disappointing experience staying in our lodge and i can also see the standard has not been high enough for some weeks now . please accept my apologies . I have had a meeting this morning with the cleaning company who service the lodge and have been assured of a better standard going forward . To address your concerns in order: I have no idea why you were not allowed an early check in as the lodge was ready two days earlier and I gave permission over the phone for the next door guests to arrive in the day light so no reason for you not to be offered the same .The outside lighting is an issue I agree and I have a meeting with the electrician to install some PIR units ,the cobwebs I m afraid are 24 feet up and beyond the remit of the cleaners but I will organize someone to remove them .I have ordered a new mattress for the en suite bed ,and had a conversation with the cleaning company about the stains you mentioned, the chipped crockery has been replaced , we have a large amount of it but Im afraid it does chip rather easily when clattered in and out of the dishwasher,it looks good as a service but has not met the demands of its remit !!!! but should have been checked prior to your stay . Over all, I would have preferred if you had contacted me at the beginning of your stay and made me aware of your concerns so that i could have done something about it at the time and you would not have left with a bad feeling . once again please accept my apologies for your concerns , ready 2 days you arrived to deliver the christmas tree and i set the heating to 22 degress so i am not sure why you were cold on arrival Property Owner

  Reviewed by Karen2.8★Dec 2021

• "We enjoyed our stay in the lodge."

  However, the cleanliness of the lodge was not up to the standard we expected. Its needs a through deep clean. The dining seat covers were stained and grubby, the cushion covers grubby. Dinning table sticky all over. On moving the coffee machine there were stains on the bench. Corner of shower showed black mildew (needed re-sealing). Cobwebs around the window needed cleaning. Greasy oven trays.

  Reviewed by Jean2.8★Nov 2021

• "We enjoyed our stay, loved the location but were not happy with the cleanliness of the soft furnishings or bedding or table."

  . The duvets were stained, cushions were pretty dirty and when we arrived the second bedroom had pubic hair on the sheets and one of the pillows was stained with what we thought was makeup. The vacuum cleaner base was so full of dirt and hair we had to spend time picking it clean.. The dining table was sticky and despite trying to clean it many times it remained sticky to the touch, not a good table to eat at!.All in all the overall cleanliness was not what we are used to at home so we could not class the lodge as a home from home due to the cleanliness issues I have described.. Other than these points we enjoyed our break.

  Reviewed by Henry3.1★Oct 2021

• "Yes, Betony was a fabulous place to stay."

  The only downside was the king mattress in the ensuite room was very uncomfortable and noisy springs. We consider a super comfortable bed to be key to a relaxing holiday, not the case here I'm afraid.

  Reviewed by Sandra B3.8★Oct 2021

• "What an amazing weekend we have all had at Betony, beautiful stunning views and lovely location."

  Lodge was equipped with everything we needed for our stay and all beds were extremely comfy. Very good use of living space and kitchen table was perfect for us all to get together. Definitely going to re-book for another stay.

  Reviewed by Gemma5.0★Oct 2021

• "Lovely lodge in a brilliant location."

  Clean and modern with all facilities for self catering. Will definitely be staying again :)

  Reviewed by Michael5.0★Sep 2021

• "Nice lodge."

  Taps and toilet seat need attention. Kids bedroom was lovely. Very expensive for a weekend stay

  Reviewed by Rebecca3.4★Sep 2021

• "Hi the lodges were in a lovely setting and betony was a perfect location on the site."

  With views looking towards Bamburgh castle and over farmland. The lodge was very clean and everything was at hand to enjoy our stay. We will certainly be back .

  Reviewed by Philip5.0★Sep 2021

• "Amazing views"

  Reviewed by Helen5.0★Aug 2021

• "Bathroom bin hadn't been emptied before arrival of women's sanitary products - clear plastic bag didn't help."

  Dining room table surface was sticky which no amount of cleaning resolved. Bedding, cushions and placemats were stained making use very uncomfortable. Whilst it appreciated that pets were allowed, the fact the cottage smelled of wet fur for those who do not have pets is unacceptable. Perhaps the condition of the bedding etc is partly to blame? The cottage needs blinds on its south side, first for privacy and secondly due to sun streaming in onto the TV not allowing the children to see what's on and heat reduction. The aerial didn't work as couldn't even get BBC channels. More care needs to be supplied to ALL guests using their online TV accounts on the smart TV as numerous account were open for potential exploitation!!! Given that COVID allowed the owner to rectify all those sorts of issues before making the cottage available again, makes the whole experience disappointing. Even financially, the cottage was fully booked weeks before our arrival and months thereafter, thus the cost of cleaning and/or replacements, given the cottage price bracket, is unacceptable. Overall, given its potential, a very disappointing experience.

  Reviewed by Helen2.8★Jul 2021

• "We had a lovely relaxing week at Betony and really enjoyed the location, around 2 miles from Bamburgh."

  The lodge is really light and airy with a nice decking area where we were able to enjoy sun and views of Bamburgh Castle when it wasn’t too windy and cold. It is part of a number of luxury lodges built in a previous quarry location but it doesn’t feel crowded and we weren’t disturbed by neighbours. The lodge was warm Some of the mugs in the cupboard were stained but fine once I cleaned them in the dishwasher. The washing machine had the remains of a washing pod in the rubber seal area I needed to remove prior to using and I ensured it was clean after I used it. The lodge was well equipped with towels, tea towels, oven gloves (I didn’t use the oven gloves as I brought my own)dishwashing tablets, rubber gloves and cleaning cloths but no washing up liquid. We recommend this lodge for a lovely holiday

  Reviewed by Sue4.4★Apr 2021

• "We had a fantastic stay, the property is well equipped and has a great outlook over the fields and bamburgh castle."

  The only thing that let it down is the cleanliness there was quite a lot of dust, and also crumbs in between the sofa cushions, in the cutlery tray etc which wouldn’t be ideal normally but given the pandemic made us question how clean everything else was.

  Reviewed by Sarah4.4★Sep 2020

• "Lovely well decorated lodge."

  Very peaceful and lovely outlook across to castle. Minor criticism needs wardrobe in main bedroom instead of two chest drawers. Needs coasters to use with cups/glasses.

  Reviewed by Janet4.7★Sep 2020

• "The only minor issue was the check in time had changed."

  Our check in details received the week before the holiday stated 3.00pm check in time. When we arrived at 3.00, the cleaning of the property had not started. The cleaner stated check in time was now 5.00pm due to covid. We eventually got into the property at around 5.30

  Reviewed by Andrew5.0★Sep 2020

• "It was a lovely peaceful break in a beautiful and well equipped cottage."

  Reviewed by Rebecca4.4★Aug 2020

• "The key safe did not work."

  Couldn't open it. Had to use brute force to get in. Couldn't then reopen it to put it back on departure. Also top bunks were not really usable given proximity to ceiling. Nor were bunks fastened to wall so really unstable when climbing up. Both guests resorted to sofa.

  Reviewed by Wendy5.0★Feb 2020

• "We loved the cabin and location , it had everything we could have needed and more."

  .. apart from the fact it advertised an open fire and photos indicated an open fire which is one of the factors we always look for when booking a lodge, when we arrived we were dossapojnred to see the log burner had been taken out with a replacement of an electric fire . The cabin was beautiful aswell as location and that partly made up for it however we couldn’t help But be dissapointed as like I say that is something we purposely looked for when booking .

  Reviewed by Charlotte4.1★Dec 2019

• "The accommodation was first class."

  Comfortable with everything you needed. Please just review the postcode that you give out because on Google maps and on the sat nav in the car it would't locate the property.

  Reviewed by Elizabeth5.0★Sep 2019

• "We flew from the Bahamas to celebrate our friend’s birthday."

  The facility was the perfect size for 6 persons and one dog. It was very clean and contained the necessary furniture and outdoor facilities. The location is perfect to visit Bamburgh castle, Seahouses and our favorite the beach at Beadnell ( my husband’s family name). WIFI system was high speed and worked fantastic without dropping, smart TV fantastic!! We will definitely like another vacation there!

  Reviewed by A5.0★Sep 2019

• "This place is absolutely beautiful and I would recommend it to anyone who wants to chill, it overlooks the cow fields and there’s a lovely view of Bamburgh Castle, at night the stars are really clear if you get the weather."

  when we arrived we was greeted with a lovely basket of goodies inc a nice bottle of wine, the lodge is spacious and has everything you need, the decor is beautiful and the furniture is very good quality, the owner called me to see if we could think of anything that was needed in the place the only thing I said was a bigger pan

  Reviewed by Cl Are5.0★Aug 2019

• "Our lodge was perfect :) Very spacious and beautifully furnished."

  The location was fantastic with lovely views of Bamburgh Castle. Have already recommended to friends and family & will definitely return very soon. Thank you for such a wonderful stay.

  Reviewed by Sandra5.0★Jul 2019

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