“The accommodation had both pros and cons.”
The pros. The beds were all very comfortable. The downstairs en-suite shower was spacious and powerful. The location was very handy for the local pubs and village shop. The kitchen was adequately provisioned and the welcome pack was very good and appreciated. The provision of wood for the wood burner was generous. The cons. The place did not do justice to its photographs. It was in truth rather shabby and tired. The place was in need of decorating. The curtains and blinds were quite scruffy and difficult to operate. A lot of the light bulbs had failed throughout the property. The cooker hob light and extractor fan were not working. The sink was badly discoloured and the worktops and kitchen unit fronts stained. For some reason the property had a lot of flies and the window sills had a lot of dead ones. On our first night the central heating boiler, WiFi router and a number of power sockets failed because of an electrical problem. This was sorted out by the owner who, although on holiday himself, got someone round quickly to sort out. The other issue with the electrics was a constant hum from the main ceiling light in the living room that was very off putting. Because the standard lamp in the living room also didn’t work the only light in the evening was from the spotlight in the kitchen and some very dull wall lights. The outside parking was adequate for 2 vehicles at a push but no way for the three advertised. Finally, we could find very few or any instructions regarding any of the appliances or white goods. For the money paid the property would have been worth it if it’s standard was as it appears in the photographs on your website and the issues outlined hadn’t been present. As it was we were disappointed and unlikely to rebook this particular property. This is a property in need of some TLC after which it would be excellent.
Many thanks for your comments following your stay at The Coach House - customer feedback is incredibly important to us.
The Property Owner and our Customer Relations Team have been informed of your feedback, and you have also been contacted by an adviser to discuss in further detail.
We thank you again for taking the time to let us know your thoughts, and if we can be of any further assistance, please do let us know.
Sykes owner relations