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"We were very disappointed with the property, we found it to be grubby and in need of some maintenance."
Kitchen - extractor fan not working, several cracked floor tiles, damaged worktop next to hob which is unhygienic, the door to the hall can't be closed securely and the unit plinths were displaced. Hall - broken pest controller which suggests the property has had an issue with mice. Bathroom - broken bath panel. Living room - balls of dog hair left under the coffee table, dead flies inside all the picture frames. Garden - pails and buckets of stagnant water and general garden cuttings left giving a very untidy appearance. General - surfaces had not been dusted and there were lots of cobwebs and items from previous guests left under the bed. We left the property two days early and do not consider it to have been value for money and therefore will not return or consider recommending it to anyone else. We did not contact you at the time because we were there for our Ruby Wedding Anniversary and did not want that interrupted.
We are disappointed that you did not contact us during your stay and that you have given us such a poor review without allowing us the opportunity to check the property and deal with your complaints. You have also not provided any photographs to support your complaints.
We stayed in Dunlin Cottage in mid February and the extractor which is quite new, was working, the plinths were in place and the bath panel was not damaged. Since then a number of guests have stayed in the cottage and no one else has raised these issues. We will now check and if any repairs or replacements are needed we will deal with them straight away as we would have done during your stay if you had let us know.
There is a small area of damage to the kitchen work surface next to the hob, the size of a 50p piece. This was caused by a previous guest. We will now need to replace the complete work top and were not able to do this before your stay because the cottage was fully booked. This is not unhygienic as the work surface is a good size and we provide plenty of chopping boards.
We do not have a problem with mice because we have put in a plug in sonic pest controller as a deterrent. The cottage is in a rural area close to farmland and as anyone who lives in the country will know unless you take these steps to deter them you are like to be sharing your house with furry creatures especially during the winter.
The cottage was professionally decorated in February and had a deep clean with kitchen cupboards etc being cleaned and any damaged, broken or worn items being replaced. The beds in the twin room were replaced with expensive Hypnos beds.
We have taken up your concerns regarding cleaning with our professional cleaning company and the manager has assured us that he will personally supervise and check the cleaning to ensure their usual high standards are maintained.
We note that during your stay the weather was very bad and wonder if that was a factor in your decision to leave early.
Property Owner
Reviewed by Edward1.3★Apr 2024
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"Just had 3 nights in Dunlin cottage and loved every minute."
Th house is perfect and the en closed garden was ideal four our 4 dogs. Great location for exploring the area. Good walks on the doorstep. Highly recommend it.
Thank you for your very positive review. We are glad to hear that you had a lovely time in Northumberland and enjoyed your stay in our cottage.
Janet and Peter
Property Owner
Reviewed by Gaynor5.0★Mar 2024
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"Cold no kindle for fire and needed good clean"
Thank you for your comments. It would have been helpful if you had contacted us whilst you were there and we could have dealt with the issues raised. The cottage had just been professionally decorated throughout before your stay and the heating is always on in the winter. We also supply all logs whereas many other properties supply only a starter pack and guests have to buy logs for the rest of their stay. Your comments do not correspond with those of other guests who have stayed in the cottage recently and we were staying there a couple of weeks ago to oversee the decorating and delivery of new Hypnos beds into the second bedroom.
Property Owner
Reviewed by Denise2.2★Feb 2024
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"Beautiful cottage set in a lovely area."
Great garden for dogs and so close to beach. Lovely cosy feeling and appreciated logs for log burner being included. Very clean and kitchen well stocked with things. Easy to find and also travel to other places. Would possibly recommend replacing pillows as they felt old and lumpy which didn't fit with everything else being perfect. Would certainly recommend and hopefully return.
Reviewed by Jane4.4★Dec 2023
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"Great cottage well equipped dogs enjoyed garden a lot of pictures on walls ..."
Great cottage well equipped dogs enjoyed garden a lot of pictures on walls painted by owner really good and a varied artistic talent the bird wildlife lovely to watch enjoyed our stay
Reviewed by Sally4.4★Nov 2023
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"Everything perfect loads of cooking utensils lovely cosy feel only one ..."
Everything perfect loads of cooking utensils lovely cosy feel only one suggestion a light fior back garden so could see our black furbaby lola the garden was so pretty and despite being November we sat out in the afternoons after a long walk budle bay right on the doorstep a little piece of heaven
Reviewed by Carol5.0★Nov 2023
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"Lovely cottage garden fabulous for the dogs only thing I would recommend is for a light for the garden at night it was impossible to see we're the dogs were apart from that a lovely stay and would definitely return."
Reviewed by Kerry4.1★Nov 2023
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"We had a lovely time in Dunlin Cottage."
Everything was very satisfactory. The garden was great for the three dogs as were the beaches - they had a ball.
We will return.
Reviewed by Sheila5.0★Oct 2023
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"Plenty of space and quiet."
Perfect with the dogs. Well equipped.
Reviewed by Jan5.0★Oct 2023
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"Lovely property and well equipped."
Had everything we needed for our stay and the welcome pack of tea/coffee/biscuits was really nice. The garden was great and our 2 dogs loved exploring in it. Property ideally suited for exploring the area. Unfortunately I broke my foot on our first day so weren’t able to explore everywhere we wanted to so will definitely be back and wouldn’t hesitate in booking Dunlin Cottage again.
Reviewed by Diane5.0★Sep 2023
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"On arrival we found that our allocated parking space was taken, by whoever was staying at Avacet cottage had 2 vehicles, so 1 was parked in our space."
When entering the cottage, we went into kitchen and noticed the glass oven door had not been cleaned. In the kitchen, there was a lack of kitchen utensils, pots and pans, plus oven trays. But especially missed a set of sharp kitchen knives. The overall standard of living was ok. When entering the garden and letting the dogs out in the garden, after a long journey, we were greeted by an overgrown and unmaintained. There were many overgrown bushes, which prevented you from fully enjoying the different aspects of the garden. The tree which is the very large vocal point in the garden, was that untamed, that the many overgrowing branches were obstructing the double bedroom window, nearly coming into the bedroom, when the window needed to be opened.
Overall, the tree needs a tree surgeon to come and do a servere cropping of this out of hand tree, before any major structural damage happens.
Unfortunately we feel we will not be returning to this property or it s. neighbour Avacet cottage. Has we have had negative experiences this year in both cottages, which we know is owned by the same couple.
What is disappointing is that we addressed many issues with the garden when we stopped at Avecet cottage in June, communicating with the owners about the unkept and general maintenance of the garden. When we arrived at Dunlin cottage, we were hugely shocked to find his other cottage garden was in a similar state and nothing had been addressed by the owners, from June until August. We were very disappointed these issues had not been addressed with both cottages.
Had our complaint been listened to, our overall, holiday experience would have been a more enjoyable experience.
We will definitely not be returning to both cottages.
Tina and Julie
We welcome feedback from our guests and it would have been helpful if all these issues had been raised during your stay. The car park issue should not have arisen as all spaces are clearly marked with the names of the cottages. Our housekeeper informs us that there are sufficient pans in the cottage along with four sharp kitchen knives. We did respond to the issues raised by you during your stay regarding the garden and weeds were removed and the tree has been trimmed.
Property Owner
Reviewed by Tina3.4★Aug 2023
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"The cottage is in a great location and the garden is a real bonus."
However, there are two large areas of damp.. one on the stairs and one on the ceiling in the main bedroom. Unfortunately, water came through the bedroom ceiling one night during a rain storm and we had to put the bin down to catch the water.
Reviewed by Jackie3.4★Aug 2023
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"Excellent cottage."
Lovely garden, great for the dogs. Great location, remote and peaceful. Lots of place to visit close by. 5 stars from us.
Thank you for your review. We are really pleased that you enjoyed your stay at Dunlin Cottage.
Janet and Peter
Property Owner
Reviewed by Joanne5.0★May 2023
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"Lovely comfortable cottage , very warm ,clean and cosy and had everything thing you need for a great stay ."
Really excellent was the private enclosed rear garden for our dogs .
Great location for visiting Bamburgh and surrounding areas , local beaches are amazing .
Would recommend for people wanting a dog friendly cottage .
Reviewed by Jo5.0★May 2023
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"Beautiful comfortable cottage."
Much larger than expected with fully enclosed garden which had a patio area with table and chairs to enjoy the large gardens.. great adventure for dogs! The garden gate leads to the river and onto the coastal walk. Fully equipped kitchen with washer and dishwasher essential pack of dishcloth washing up liquid and sponge provided as well as welcome pack of biscuits tea/coffee and milk. Patio doors from bright kitchen to garden also door direct from living room to garden. Sash window boxes give lots of light and wonderful views all through the cottage. Downstairs bathroom with electric shower over the bath and the only toilet. Spacious large double bedrooms very comfortable we all had great night’s sleep. During our stay we encountered cold weather and lit the well stocked log burner. The cottage has storage heaters in all rooms which were welcome. 7 minutes by car to Bamburgh to wonderful beach. Highly recommend Dunlin Cottage well thought out for dog owners (bowls provided!)
Reviewed by Sally5.0★Apr 2023
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"Location was brilliant."
Cottage and surroundings were ideal. The garden was superb and perfect for our dog, although the use of a bird-scarer by a neighbour was a problem. The cottage was of a high standard, very clean and comfortable. Kitchen was well stocked and well equipped. Linen and towels were very good and plentiful. On the downside, the log-burner was ineffective (I have one at home for comparison) and outside, the parking could be a challenge. Local amenities were good and eating out was fine. Would certainly use the cottage again.
Thank you for your positive comments . Parking was a challenge because guests at another cottage chose to bring three cars with them ! There normally is no problem .
Property Owner
Reviewed by Barry4.1★Mar 2023
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"A delightful cottage."
Lots of charm and with a very relaxed welcome. We loved the area as did our dogs. We have had a super time. Thank you
Reviewed by Karin5.0★Feb 2023
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"Hi
There were no logs when we arrived but after ringing the owner he informed us that he also owned next door so go help ourself then a delivery was arranged."
Just some cosmetic improvements could be made. A new log basket, the fire needs some tlc it roars and eats wood and doesn’t really throw out much heat. We bought some coal which improved it slightly. No outside light in the garden. The garden could be made lovely it just needs a good tidy up we removed lots of leaves from the door from the lounge as we couldn’t get out! The shower was hot but the pressure is almost non existent. Curtain poles in the bedrooms would look lovely with some curtains even though there are blinds fitted. We loved our stay and we will be back just little things that could make a big difference.
Reviewed by Pamela4.1★Jan 2023
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"Lovely quaint cottage, brilliant for our dogs and such a good location."
We enjoyed our stay and it was good value for money. Found it unusual there were no curtains anywhere and the first time we have rented a cottage where there has been no welcome pack?
Really glad you enjoyed your stay. We need to point out that last year we had our curtains replaced by fashionable Roman blinds that show off the period window s and their surrounds. You can get privacy by shutting these .
Property Owner
Reviewed by Jane3.8★Dec 2022
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"A nicely presented cottage, clean and comfortable."
......ideal property for holidaying with the family dogs!
Aug 2019
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"Lovely property with a good fenced garden for dogs."
Loved the log fire!!
Aug 2019
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"Clean and tidy well furnished two bedroomed cottage on side of the river with breakfast kitchen and pleasant sitting room to rear of property."
Garden to the rear with table and chairs provided on patio. Very pleasant stay on Budle Bay with our two dogs!
Jul 2019
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"A lovely comfortable property in a nice quiet location."
Very close to a large beautiful beach. Lovely size garden. Loved it! We will be back!
Mar 2019
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"Clean and well-equipped cottage ideally located to take advantage of the coastal walks."
Jan 2018
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"Lovely cottage, full of character and with some period features."
Very rural, quiet spot with excellent links to Bamburgh.
Jul 2017
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"Good location, very clean - would recommend."
Jun 2017
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"The cottage has many excellent specifications."
A lovely comfortable bed and the enclosed areas back and front will suit pet owners and parents alike. Very pleasant living room and well equipped.
Jun 2017
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