“Very well equipped modernised cottage in a very central position.”
All information about the property readily available in a folder and the cleanliness could not be faulted. Entrance to the mews is extremely narrow and has to be navigated carefully - especially in a large car.
All information about the property readily available in a folder and the cleanliness could not be faulted. Entrance to the mews is extremely narrow and has to be navigated carefully - especially in a large car.
The heating is all electric and unfortunately , when we visited , it was during a cold spell when the temperature was below zero. It was difficult to warm the property.
- Mr Stephen, October 2018
Thank you for the lovely review. We really try to make everybody happy on every visit and we’re pleased that you enjoyed your stay. It did slightly concern us about the warmth and, since you didn’t contact us or Sykes about the issue while staying, it was impossible for us to point you in the right
direction. Our cottage is a small mid terrace with plenty of heating and we think, respectfully, that you may have set the heating controls incorrectly. When we went to the property after your stay, the heating in the kitchen had been switched to the ‘cool’ setting, not simply switched off. In the living
room the fire had been set to display only the flames, not to ‘heat’. And, lastly, the bathroom rail heater had been switched off at the plug. When switched on they were all working and heated the house up very quickly (as is normal).
As we tend to occupy the property in winter we are conscious of having a warm place for our guests which is why we spell out the various heating outputs (8 in all, in a 5 room house). It’s clear that we haven’t been accurate enough with the heating instructions so we’ll update and improve them again! Thanks once again for your custom and really hope to see you again soon. Next time we strongly suggest calling our handyman/housekeeper or Sykes in the event of any issues.
- Sykes owner relations
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